Freedom Chevrolet San Antonio

The work was done on time, correctly and the staff was friendly and made sure I knew what was done. friendly and made sure I knew what was done. More

Really helpful all the way from the service department to the sales team! Jess rodriguez from service help out a lot and Marko rodriguez from sales did an amazing job! the sales team! Jess rodriguez from service help out a lot and Marko rodriguez from sales did an amazing job! More

In and out on schedule. Fixed car cheaply and quickly. Technician was readily available by text. Fixed car cheaply and quickly. Technician was readily available by text. More

Performed my oil change with greatand timely customer service! Let me know exactly where my car was at all times! service! Let me know exactly where my car was at all times! More

I have been a loyal and frequent customer of Freedom Chevrolet in San Antonio for 8 years and they always are fast and friendly! Chevrolet in San Antonio for 8 years and they always are fast and friendly! More

I booked service for 9:00 am! I arrived a half hour early. The lady behind the service desk was doing every thing but providing service! When she got to me I was informed that i I arrived a half hour early. The lady behind the service desk was doing every thing but providing service! When she got to me I was informed that it would take seven hours to get my oil changed! I told her that I was waiting, and seven hours wait was not acceptable. I also told that a ride from the dealership was AVAILABLE, but it turn out I was out of the area they provided rides! I was told I would have to wait! Your service department is a joke! In fact it's so bad I will never return for service! I will also find another dealership to buy my next new Chevy from! Former new Chevy buyer! More

Horrible service. It shouldn't take 3 hours to get a spare key and FOB. There was no communication and my service advisor left before the work was completed. To add It shouldn't take 3 hours to get a spare key and FOB. There was no communication and my service advisor left before the work was completed. To add insult to injury, they left my truck dirtier than when I arrived. More

Already frustrated after talking with another dealership and Called about an engine issue on my 2018 Silverado 1500. Jesse shown concern and after hearing the problem had a possible reason due to previous and Called about an engine issue on my 2018 Silverado 1500. Jesse shown concern and after hearing the problem had a possible reason due to previous sounding issues. Checked me in quickly and confirmed warranty was still good. Once the mechanic was able to assess, quickly told me the issue and that my warranty will cover the repair. Provided a rental car while the repairs were being completed. Great customer service, and took care of concerns. Now I will be looking for a used car for my soon to be 16y/o, freedom is now on the list of places to look. More

The follow up customer service has been awful. I bought my truck in October 2022 and I was told that they were out of stock for wheel locks for my truck and they would have more in about 2 weeks. I bought my truck in October 2022 and I was told that they were out of stock for wheel locks for my truck and they would have more in about 2 weeks. They gave me a signed agreement that they owe me wheel locks when they come. Here we are 4 months later and I still have NO wheel locks. I have spoken to several employees in every department and the issue has now become that the wheel locks are on a National back order and they don’t know when they will be getting some in. But I can go to a Auto zone or any other car place and they have wheel locks or better yet order from Amazon and they have them and the kicker is I can order them from the Chevrolet website. However, the dealership says they are on “back order”. Would not recommend buying there because once you leave and drive off their lot with a new car they no longer care about their obligations to their customers. More

Worst service experience I have ever had. Took my truck in at my scheduled time of 7:30AM to be serviced for brake pads. I received the text link to review additional services that were recom Took my truck in at my scheduled time of 7:30AM to be serviced for brake pads. I received the text link to review additional services that were recommended by the technicians. I declined getting my rotors replaced, although I still needed the brake pads, and I accepted the other recommendations to have some fluids done. I called 4 times later that afternoon trying to get ahold of someone for an update on when my truck would be ready for pick up (I was told at drop off that it would be ready that afternoon). No one answered or returned my calls. I tried texting the number that was provided, no responses. Thankfully, I was able to drive a company truck home that night. No one attempted to get in contact with me that my truck would have to stay overnight because it was not ready when they said it would be. Had I not had a ride, I would have been stranded with no update from the dealership. Not thankfully, on my way back into the dealership the next morning, a deer had hit me almost totaling the company truck I shouldn't have been driving in the first place had the dealership been properly communicating with me on the status of my vehicle. The next morning, I tried to call again several times for an update, again, no one answered. Several messages were left for Jesse that he never returned. It was around 9AM when I finally got a text message that I could pick it up. Upon arriving, I was informed of my total of about $415, which seemed low as the estimate provided was closer to $600. After reviewing the receipt, the brake pad service that I had originally taken my truck in for was not done. "Miscommunication on their end". Even though, I had text the number confirming that I still wanted to have my brake pads replaced after reviewing the link that was sent to me, and I was assured via text that both the front and rear pads were still listed to be done. Later that day when I got home, my husband, who has mechanic experience, looked over the truck to make sure the services we did pay for were done. Come to find out, NO ONE had touched the truck the entire time it was there for over 24 hours. After conversations between my husband and the Service Manager, Rick, I took my truck back in Monday morning for them to actually perform the services I paid over $400 for. Apparently, the technician documented the hours for the service, marked my truck as complete, but nothing was actually done on my truck. No attempt to remedy their mistake, just a simple “our bad”. Service Manager will not return our phone calls now. Had I not had someone who knew what to look for after a service like that, I would have continued to drive my truck for who knows how many more miles, with the assumption that my front and rear differential fluids and my transfer case fluid was recently replaced until something serious happened. How much damage would that have eventually caused? Whose responsibility is it at this dealership to ensure that that the services we go in for are actually performed? Writing this review in hopes it helps others to make sure you always check to verify you get what you paid for, especially if you are leaving this dealership. I will never return to this dealership to give them the chance “to earn my business back”, from the redundant responses to numerous similar reviews from this location. Nothing was solved to my satisfaction. And yes, Freedom Chevrolet, this should be used as a learning opportunity so you can fix this issue in the future. More