Freedom Chevrolet San Antonio

Purchased used vehicle in November 2022 with pre existing dent. Was told it would get fixed if purchased. Dent did not get fixed till June 2023. Sales person kept giving me the run around with an appointment dent. Was told it would get fixed if purchased. Dent did not get fixed till June 2023. Sales person kept giving me the run around with an appointment time and date to fix the issue. He kept saying he would call me back and never did. When vehicle was fixed it was returned extremely dirty in the interior (dusty) had to argue with the service department to get them to clean it before delivery it to us. Service department has a super long wait every time when you call. You are on hold at least 15 minutes every time you call. In the end they came through with what they promised but, had to fight tooth and nail to get it done. I would not recommend this dealership to my friends and family. -Rock More

What I liked is that I was told my vehicle would be ready in 1 1/2 hr and it was!! in 1 1/2 hr and it was!! More

Very helpful throughout the visit. Came to update me on progress several times. Excellent job done. Came to update me on progress several times. Excellent job done. More

Completed the oil change and another issue within a reasonable amount of time. Roger was on top of things reasonable amount of time. Roger was on top of things More

I purchase a used car in the morning signed papers by 10:30 and vehicle was supposed to be washed and service before going out and had not been even done by 5:30 , that afternoon, I left dealership with 10:30 and vehicle was supposed to be washed and service before going out and had not been even done by 5:30 , that afternoon, I left dealership with my old vehicle. Technicians did not get with my sales person till 5:15 pm to let him know they had not even gotten to service the vehicle. Sales person , great. Financing , great, management needs to communicate with service and sales to make sure customers waiting have an update and not forget about them. Not sure if I want to go back for another vehicle. Depends on how the dealership management will handle this review after I spent a whole day from work and have to wait a second day to pick up a car that I already paid in full with a cashiers check and paperwork signed . Hope they read this and have a huge apology for making my day spent at their dealership, all day, a huge loss of my time. More

Lack of communication. We have extended warranty they said they were going to call them to get approval to fix our vehicle. Found out the fixed the vehicle without contacti We have extended warranty they said they were going to call them to get approval to fix our vehicle. Found out the fixed the vehicle without contacting the warranty company at all like they said they would. Thank goodness the problem didn’t cost in the thousands. Our third visit to this dealership for a check engine light and always issues with the service department More

Our Yukon broke down we are here from Joplin Missouri and we got Amazing service got my Yukon in and got it fixed! I can’t say enough about them! Justin was very caring and understanding! we got Amazing service got my Yukon in and got it fixed! I can’t say enough about them! Justin was very caring and understanding! More

Always friendly, great customer service! Honest and reliable! A dealership with a service department you can trust! Honest and reliable! A dealership with a service department you can trust! More