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Freedom Chevrolet San Antonio

San Antonio, TX

4.0
429 Reviews

13483 I-10 West

San Antonio, TX

78260

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429 Reviews of Freedom Chevrolet San Antonio

June 01, 2023

Performed my oil change with greatand timely customer service! Let me know exactly where my car was at all times! More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Cerda
Jun 08, 2023 -

Freedom Chevrolet San Antonio responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

May 31, 2023

I have been a loyal and frequent customer of Freedom Chevrolet in San Antonio for 8 years and they always are fast and friendly! More

by R.Sotelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Andino
Jun 05, 2023 -

Freedom Chevrolet San Antonio responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 11, 2023

I booked service for 9:00 am! I arrived a half hour early. The lady behind the service desk was doing every thing but providing service! When she got to me I was informed that i More

by cac242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Andino
May 12, 2023 -

Freedom Chevrolet San Antonio responded

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.

May 12, 2023 -

cac242 responded

This is the second time that the service department has treated me like my time has no value! May I remind Freedom Chevy; that the service department is there to serve the customer! The customer is what makes the dealership; without us you will fail! I would suggest that service department be retrained to put the customer first. Second I would suggest that you put units in place for quick turn around of the customer in routine maintenance like oil change, tire rotation and balance, and fluid and pressure checks. I ended up changing my own oil! I though at 81 years old I was past that!

March 17, 2023

Horrible service. It shouldn't take 3 hours to get a spare key and FOB. There was no communication and my service advisor left before the work was completed. To add More

by Coolstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Andino
Mar 20, 2023 -

Freedom Chevrolet San Antonio responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Rick Lawver Service Manager rlawver@freedomchevy.com

February 03, 2023

Already frustrated after talking with another dealership and Called about an engine issue on my 2018 Silverado 1500. Jesse shown concern and after hearing the problem had a possible reason due to previous More

by Wes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Rodriguez, Angel Andino
Feb 10, 2023 -

Freedom Chevrolet San Antonio responded

Thank you, Wes, for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

January 14, 2023

The follow up customer service has been awful. I bought my truck in October 2022 and I was told that they were out of stock for wheel locks for my truck and they would have more in about 2 weeks. More

by Pitchford.leticia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Several employees from every department
Jan 16, 2023 -

Freedom Chevrolet San Antonio responded

Thank you for bringing this to my attention. I apologize that you have not received the wheel locks yet and that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Charles Pircher Sales Manager cpircher@freedomchevy.com

Jan 16, 2023 -

Pitchford.leticia responded

Hello Mr.Pircher, thank you for responding back. Mr. Rick Lawver reached out and was able to get me the wheel locks installed. I appreciate your effort in trying to resolve the issue.

November 22, 2022

Worst service experience I have ever had. Took my truck in at my scheduled time of 7:30AM to be serviced for brake pads. I received the text link to review additional services that were recom More

by paigemwilliams10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick, Angel Andino
Nov 23, 2022 -

Freedom Chevrolet San Antonio responded

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.

October 08, 2022

I cannot recommend this dealership for service. After seven weeks, my 2017 Chevy Volt is still waiting to be serviced and repaired. Although at first Justin Vanderpot was helpful, I ended having to More

by Dr. Rocha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Vanderpot
Oct 10, 2022 -

Freedom Chevrolet San Antonio responded

Thank you for speaking with us about your service experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Rick Lawver Service Manager rlawver@freedomchevy.com

September 29, 2022

The service department is outstanding. And the prices are low and up front. I would never service my Silverado anywhere else. More

by azhar haifa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Vanderpo , Angel Andino
Sep 30, 2022 -

Freedom Chevrolet San Antonio responded

Thank you Azhar for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

August 18, 2022

Let me tell you a little about these awful people. In October of 2021 Fernandez Honda sold us a TOTALED vehicle. The engine and transmission have already been replaced by Freedom, which we were par More

by Samantha.a.pollard2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Vanderpot
Aug 18, 2022 -

Freedom Chevrolet San Antonio responded

Hi, I am sorry you are experiencing these problems with your vehicle. I have checked our database and I can't find history of your visit. I believe you might be looking for a different store, Fernandez Honda. We are not the same store. I hope things can be worked out soon. Adam Scott General Manager adamscott@freedomchevy.com

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