Freedom Chevrolet San Antonio

A disappointing experience when a service technician/advisor/dealership attempts to overcharge a customer. Service for a check engine light reveals a faulty exhaust solenoid valve for a 2018 technician/advisor/dealership attempts to overcharge a customer. Service for a check engine light reveals a faulty exhaust solenoid valve for a 2018 Colorado. The result $400 plus and a four hour job to replace. A simple Google search shows the part is $42.95 original Delco part. A quick Google search shows the procedure to completely replace the valve with a new one in a three and a half minute video. No edits to shorten the sequence. It's that simple. Yet, it's a $400 job? When confronted with the obvious, we worked out a lower cost. Granted, a company has to make a profit to stay in business however, there is nothing that grants it the right to gouge a customer. Always double check - all those glowing reviews to the right probably never knew what hit them. They just paid up blindly without checking. Done with this place and will use social contacts to ensure everyone knows what they do here. More

Front desk lady very nice, sales rep Joel Morales SUPER ; no one else deserves a comment Freedom Chevrolet in SA. TX ; no one else deserves a comment Freedom Chevrolet in SA. TX More

Had car in for a week and was willing to be patience but after a week still getting a run around and one person tells you this and never follows up or calls back they do not reply to phone, Text or e mail. after a week still getting a run around and one person tells you this and never follows up or calls back they do not reply to phone, Text or e mail. Nor do they know how to find a fluid leak. Only want to sell you something not work on things. Over 5 minutes on hold. Very poor support. More

The process of dropping off Chevy Silverado was great , thank you Justin in the service dept. Maintenance service & follow up updates by Justin 5 ⭐️⭐️⭐️⭐️⭐️….. now the pickup part not so well, waited 30 thank you Justin in the service dept. Maintenance service & follow up updates by Justin 5 ⭐️⭐️⭐️⭐️⭐️….. now the pickup part not so well, waited 30 mins while a few techs were at there desks. Not very inter active with me, guess must be the wheelchair I’m in, but quick to take my payment method after that experience I’m 50/50 if I go back. Unless Justin takes care of drop off & pick up. Hospitality rated 1 on a 1-5 , 5 being outstanding. More

Refrain from buying at this dealership. Just purchased truck with them and they sold it with different wheels. This is the reason why we didn't go to a car lot and it came out to be the sam Just purchased truck with them and they sold it with different wheels. This is the reason why we didn't go to a car lot and it came out to be the same result. I have tried to get in contact the manager Marcus Mckneely and he wont answer. This is definitely unacceptable coming from a dealership. Don't buy here but in other dealerships. More

I'm very satisfied with the work which was completed in a timely manner as was stated. Great customer service, the rep was very friendly, professional and made good eye contact. Definitely five stars all the timely manner as was stated. Great customer service, the rep was very friendly, professional and made good eye contact. Definitely five stars all the way. More

I had the worst experience in my entire life at that dealership, I sold my vehicle, a Chevrolet Camaro with the hope of having my payment as soon as possible, the promises of delivery of the money would dealership, I sold my vehicle, a Chevrolet Camaro with the hope of having my payment as soon as possible, the promises of delivery of the money would be fast and without bureaucratic complications, but luckily for me later after four weeks of waiting my money never appeared, I had to contact GM FINANCIAL to find out what was happening and to my surprise, they received the title of the vehicle from May 25 at nine in the morning, on the 31st I had I had to go ask and claim for my money and luckily for me I was expelled and assaulted in gang style by the workers of that place FREEDOM CHEVROLET SAN ANTONIO, this is an abuse and lack of respect that I have never seen, it has already become typical in all establishments, but I don't feel good about mistreatment and humiliation of the client, stay away from there gentlemen, but far away, I JUST HOPE THAT MY MONEY RETURNS TO ME AFTER SO MANY LIES. More

The worst customer service in their service department. You walk in they don't acknowledge you, or if they do there is such a delay. If you want to be updated on your vehicle you have to call them, because You walk in they don't acknowledge you, or if they do there is such a delay. If you want to be updated on your vehicle you have to call them, because they are not proactive about keeping up to speed on the status of your vehicle. More

WORST EXPERIENCE EVER! !!! I am not local, drove from Laredo, TX to San Antonio because Freedom Chevrolet had the exact vehicle I was looking for. I was handling all of the !!! I am not local, drove from Laredo, TX to San Antonio because Freedom Chevrolet had the exact vehicle I was looking for. I was handling all of the details with salesman Jarren Harbour. Before leaving Laredo, I asked him if they had any sort of market adjustments on the vehicle, since not all dealerships are taking advantage of the ongoing situation, and he told me that the only thing would be MSRP + TTL + a 997 Dollar dealer package that included tint, protection film, and wheel locks. I agreed to it and made the two and a half hour drive to the dealership. He told me that he couldn’t reserve the vehicle for me, so I was taking a gamble already. I get there and before seeing the vehicle, He made me sign a paper that said that if the vehicle had at least my top 3 things that I wanted on it, and that if the numbers were where I wanted them, that I would buy it. I signed it knowing that with what he had told me, the price was not going to exceed 68k. He then takes me outside to see the vehicle. I see the vehicle, and after seeing it and getting on, immediately made the decision of taking it. I didn’t even test drive it. We go back inside and he shows me the numbers. 67k, and some change, out the door price. He tells me that the price is final with no discounts other than the 500 dollars military incentive that he would add for me and should put me right around 67,100. I agree to the price and tell him that we are good to go. HERE IS WHERE THE ISSUE STARTED. I tell him that I had a pre approval with my bank, Navy federal credit union, and that I had already taken care of the financing part of the deal. He then asks me, what dealerships always do, that if they can try to see if they can earn my business and maybe match or beat my rate of 2.7%. Knowing that they probably wouldn’t, and because I always finance with Navy Fed, respectfully decline and tell him that I would be sticking with navy fed and that I was ready to sign and finish the deal to head back home. He then tells me that he had to inform his manager, Phillip Rodriguez, that I had agreed to the out the door price and that I would not need their financing. After a few minutes, he comes back and asks me to reconsider and that to at least let them run my credit and see if they could offer me a competitive rate. I, again, respectfully decline and tell him that I would stick with navy fed. Jarren once again tells me that he was just going to tell his manager. He comes back and tells me that his manager told him that if I am not even willing to allow them to run my credit and attempt to compete with my pre approval loan, that they were going to decline the transaction, essentially not sell me the vehicle. Frustrated, I asked him why if I agreed to numbers, signed that document, and had a clear method of payment. Jarren further explained that it was out of his hands. At this point my wife steps outside, upset and frustrated, I follow her and we talk about the situation. I then go back inside, ask Jarren to reconsider. He tells me that managment won’t budge and that they were pretty set on that. I then asked him for his managers name for the complaint I was going to make with GM. He then tells his manager, Phillip Rodriguez, who comes over and tries to give me a story about how he has to handle the situation like that because they need to see if they can earn a little bit of money since they are not doing the dealership market adjustment. I told him that I didn’t see why it was a problem if I was agreeing to the price and the dealer package add on. I wasn’t able to reason with him and just asked for the sheet of the numbers that they presented me, to use as proof of me being there and what happened. He then told me that he wasn’t authorized to give that out and that all he could do was have Jarren give me Jarren’s business card with the numbers, that they showed me, written on the back of it. I told him that if that was the case, to have him give me that, along with his business card, Phillip’s, as well. They provided me with those two thing and I left. I then called GM and now have a case number where they are looking into the situation. Very unsatisfying experience at this particular dealership. Nowhere on their page does it say that in order to purchase a vehicle at this place, you HAVE to finance with them. More

Staff were honest and professional. They don't have much experience with EVs but they were able to find answers, show me the problem and have a technician explain what the problem was They don't have much experience with EVs but they were able to find answers, show me the problem and have a technician explain what the problem was. Temporary fix worked fir now and issue will be resolved if it continues. More