Freedom Chevrolet San Antonio

Worst car buying experience ever. If I could negative star I would. Did not purchase. After speaking with a sales rep ( Jarren?) on the phone and confirming they had the vehicle that I was looking for. W star I would. Did not purchase. After speaking with a sales rep ( Jarren?) on the phone and confirming they had the vehicle that I was looking for. We made the two hour drive to Freedom Chevrolet. Once there, Jarren handed us off to another sales person. From the start the second rep was very short and standoffish. Not respectful at all. The whole attitude that he portrayed came off as it was a chore to be there. It was not relayed to me beforehand, but they DO NOT accept outside financing (should have checked YELP). Which when asked if we were to pay cash, what would they do, they replied that they would accept it. When asked what the difference was he couldn't give an answer. We decided to see if they could match our rate with our credit union( they couldn't). When they came back with the pricing break down the vehicle that was listed online for 49k was up to 57K. Now that did include TT&L, but TT&L is not 8k. They were trying to add all sorts of things not listed on the window sticker. $1000 for tint and wheel locks, etc etc. Shady stuff for sure. After talking to Don Hewlett Chevrolet in north Austin via text that confirmed they had what we wanted, that they would accept outside financing and hold the vehicle I wanted until the next day we left and took our business to a dealership that not only wanted our business but was willing to not only work with us, but go above and beyond. I got the same trim truck for less money, no hidden pricing, and with no hassle at all. My advise- there are dealers that want your business and will work to earn it and there are dealers like Freedom that work to increase their profits through shady practices. More

Absolutely nothing positive about my experience with this place. Bad service and shady non truthful sales advisors. Unorganized service and parts department. I highly recommend not doing any service with thi place. Bad service and shady non truthful sales advisors. Unorganized service and parts department. I highly recommend not doing any service with this dealership. If someone at the dealership tells you something over the phone, odds are they will in actuality do the exact opposite when you come in person. I’m honestly surprised this place has not been shutdown for incompetence. More

Bought three Silverados from this dealership in the last 6 years the last one a 2021 the engine came apart on a hundred fifty mile trip mr. Valdez sales manager called me a set of a b**** and told me I did 6 years the last one a 2021 the engine came apart on a hundred fifty mile trip mr. Valdez sales manager called me a set of a b**** and told me I did not know who I was messing with I would not recommend Freedom Chevrolet More

Worst customer service ever! Took my blazer in June 17th jst now done June 29. My car is only 2 yrs and they said the battery is bad! After they had it for 5 days ! I took it in the battery was fine... wish jst now done June 29. My car is only 2 yrs and they said the battery is bad! After they had it for 5 days ! I took it in the battery was fine... wish I had read the reviews before I bought the blazer!!! I'm sick! More

Be aware- they do take outside financing!!! They do take RBFCU!!! We came in with an approval from RBFCU. We had a great rate, great terms, great everything. We were told due to Covid, changes to the market RBFCU!!! We came in with an approval from RBFCU. We had a great rate, great terms, great everything. We were told due to Covid, changes to the market, and new regulations that they were not taking outside financing. RBFCU in particular was not one of their lenders anymore temporarily. We find a vehicle we liked. We came to an agreement. We were under the impression that we needed to have them run our credit through their lenders. We did. Guess what!!! RBFCU is one of their vendors. RBFCU came back with the best rate, terms, everything. THE ONLY REASON THEY CAME CLEAN WAS BC THE RBFCU APPROVAL COULDN’T TOUCH ALL THE OTHER 33 VENDORS THEY HAD!!! There was no sale without RBFCU. We were absolutely angry!! Freedom Chevrolet, management, and Jarren Harbour are the reason why people hate car dealerships/ car salesmen. Absolutely shady!!! It makes me angry to give them one star. More

They made a mistake on warranty and out certified used when it should be certified NEW. Truck is the shop for over 6 weeks and the service manger mark montz and the GM will not fix this issue. I need this when it should be certified NEW. Truck is the shop for over 6 weeks and the service manger mark montz and the GM will not fix this issue. I need this completed so we can get transmission repairs on our 2017 Silverado. More

If I could put zero stars I would. Jarren sucks. he lies and hangs up on you. Their internet dept isnt interested in selling cars, i bought a car online in 1 day, they couldnt get it done in 4. managers and hangs up on you. Their internet dept isnt interested in selling cars, i bought a car online in 1 day, they couldnt get it done in 4. managers and salespeople have "days off" where non one works on your deal, then sells it to someone who walks in. no managers care, one many responds, the others wont, they sure dont answer phone ever, for 8 hours, they dont answer their office or cell phones? yeah I recommend a place like that but nor for buying a car. More

PLEASE PEOPLE BEWARE OFF THIS PLACE NOT WORTHY TO CALL THEMSELVES A DEALERSHIP THEY ARE PEOPLE THERE JUST TO GET A PAYCHECK NO CUSTOMER SERVICE WHAT SO EVER NO DESIRE IN HELPING A CUSTOMER WHEN ASKED I WI THEMSELVES A DEALERSHIP THEY ARE PEOPLE THERE JUST TO GET A PAYCHECK NO CUSTOMER SERVICE WHAT SO EVER NO DESIRE IN HELPING A CUSTOMER WHEN ASKED I WILL NEVER STEP FOOT IN THIS PLACE AGAIN NOR GIVE MY HARD EARNED MONEY TO THIS LOCATION HORRIBLE HORRIBLE EXPERIENCE, CLOSE SHOP I GUYS IM COMING AFTER YOU THROUGH SOCIAL MEDIA OUR NEW HELPER TO GET IT THROUGH YOUR THICK SKULLS YOU DON'T DESERVE THE CHEVY LOGO ON YOUR BUILDING NEXT STOP CALLING GM CORPORATE ON YALL BY LOSERS More

Horrible!!! Stay away! I purchased a certified Chevrolet from this dealership and expressed concerns right after the purchase after being told lies about the vehicle condition. The vehicle also went to anot from this dealership and expressed concerns right after the purchase after being told lies about the vehicle condition. The vehicle also went to another dealership for a repair shortly after buying the vehicle that i was told was an issue that should have been caught before it was labeled certified. When they cant even get the vehicle color or info right on the inspection report that should have been enough for me to know Freedom does not look over these vehicles as I was told. I'm at my boiling point now, and I will not let this go. I was driving with my children and pets in the vehicles when the brakes completely failed! I went through 2 intersections with no brakes. The worst part of all of this is freedom Chevrolet did not fix a recall that address this exact issue with these brakes that was an active recall when I purchased. Had they taken care of the issue I would not had this experience but they chose to let me take a vehicle that had an active recall on it for a safety issue . Very luck there were no accidents or let alone someone killed due to this. The vehicle has been towed to a nearby dealership and I will not be trusting this vehicle any longer. Stay away from Freedom! More