Freedom Chevrolet San Antonio

My vehicle was dropped off around 9:30 in the morning for an oil change and break pads replacement. It took them all day to do the job. When I got there to pick up my vehicle, they did not do the oil change, an oil change and break pads replacement. It took them all day to do the job. When I got there to pick up my vehicle, they did not do the oil change, they did not offer any kind of discount only a “oh sorry” they also did not wash my vehicle. Will not be going back. More

Took my '22 Tahoe for a window replacement due to a break in. After looking it over and before driving off we noticed multiple defects in the installation, the interior door panels were misaligned, an exteri in. After looking it over and before driving off we noticed multiple defects in the installation, the interior door panels were misaligned, an exterior window seal was not installed properly, and the interior door seal was not seated properly around the trim. After taking it back for corrections a second time it's missing hardware. The only reason I went to this "Certified Dealer" was due to the Costco discount on repairs. I should have paid the full price somewhere else. 30 min trip each way and I have to go back again. More

This was a good experience,best I’ve had at dealership. Joel my salesman communicated with me very well. Found the truck package I had been looking for secured the financing and we were done. I will recomme Joel my salesman communicated with me very well. Found the truck package I had been looking for secured the financing and we were done. I will recommend this dealership to my friends and family More

Had warrantee work done based on extended service plan that I purchased when I bought the car, approximately 7 years ago. I had identified one problem, but they gave the vehicle a thorough inspection, i that I purchased when I bought the car, approximately 7 years ago. I had identified one problem, but they gave the vehicle a thorough inspection, identifying three more, called the extended warrantee provider to verify that the repairs were covered and corrected the problems. Extremely satisfied with their personnel and the way that they handled my vehicle. They called the extended warrantee provider to verify coverage prior to knowing that I was planning on having the work done by them. I will be back! More

Service Department was horrible. Damaged my Z06 Corvette and Service Advisor Lee Baer accused me of bringing my vehicle in that way even when they know they take pictures of the veh Damaged my Z06 Corvette and Service Advisor Lee Baer accused me of bringing my vehicle in that way even when they know they take pictures of the vehicle when arrived. Could not believe it…. Spoke to the Service Manager Paul Patina and he didn’t show any remorse, sarcastically said “didn’t they bring your car back to repair it”. I typically never provide feedback but, Never do business with Freedom Chevrolet… More

I showed interest in a used truck they never called , texted or emailed me.I guess they have way better stuff to do than talk to potential customers. Do not waste your time ! texted or emailed me.I guess they have way better stuff to do than talk to potential customers. Do not waste your time ! More

Had no choice but to take my vehicle in to Had no choice but to take my vehicle in to reprogram a module. I made an appointment for 7:00 AM and the advisor told me he can ha Had no choice but to take my vehicle in to reprogram a module. I made an appointment for 7:00 AM and the advisor told me he can have it looked at sometime today or tomorrow. What’s the point of making an appointment if it’s not going to be serviced at the scheduled appointment time. I brought with me a copy of a service bulletin, I found online of the issue the vehicle was having. So it wasn’t like they had to inspect the vehicle or do extra work to find the problem, I did that for them. Thinking it would speed up the time I was there but that didn’t matter. 5 hours after I dropped it off, I finally get notified to approve the service I was asking for and a multi point inspection report. I looked over the report and saw that only the tire thread depth was filled in. You kept my car for this long, why wouldn’t you do an actual full point inspection. It would have been a good gesture to show some appreciation towards a customer that service dealerships actually give a dam about the customers. Once they finished the job, I go to pick up the vehicle. I walk in and I’m not even acknowledge, at least a “We will be right with you, sir”. Out of the 4 advisors I saw, two of them were on phones which wasn’t a problem but the other two advisors talking with other co-workers non bussiness related is what upset me. So once one of them finished up their convo, he approached me like if I was a bother. He gives me the papers to sign and I see a shop charge of $25. I understand the fee for the supplies used for a service but all that was needed was for you to plug in your computer and reprogram my car. I got no explanation for the charge, he just went to the back office and got it removed. I don’t know why that charge was on there to begin with if it was unnecessary. Your team needs a refresher course in customer service and to be more transparent on what your charging your customers. More

WORST SERVICE EVER IN MY ENTIRE LIFE!!! Absolutely no customer contact from service for days. If you call good luck getting l much less get a response This “dealership” and i use the term loosely sho customer contact from service for days. If you call good luck getting l much less get a response This “dealership” and i use the term loosely shoul rating be closed for the public good. A “0” eating is more appropriate More