Freedom Chevrolet San Antonio

Misled during sales experience & 3 months to fix a USB port My sales experience was pleasant, and my salesman seemed to go above and beyond to earn our business. However, my experience after the sale has left a My sales experience was pleasant, and my salesman seemed to go above and beyond to earn our business. However, my experience after the sale has left a lot to be desired. I found out after purchasing the car that there were two important features (related to charging the vehicle) that were verbally described to me as being included in my vehicle purchase, and after purchasing the vehicle when I looked into how to use these features (I’m new to EVs) I discovered that they were not actually included in my particular vehicle. Shame on me for trusting the professionals to give me accurate information about the vehicle I was purchasing. So when I reached out regarding the absence of these features, the initial response I received was an apology for the misinformation and a commitment to make amends. However, after that I was met with almost 2 months of radio silence as I reached out multiple times to follow up about the issue. I ultimately contacted the general manager, who not only refused to take any responsibility, but he actually had the audacity to blame another dealership for their mistake, and then to imply that I had perhaps fabricated the whole issue after the sale. Meanwhile, in the service department, I had to take my new car in to get a faulty USB port repaired, and it took 3 months for them to repair the USB port. They blamed GM for sending them the wrong part (more than once) and thus delaying the process, but sometime in the middle of the 3 month process I heard the technician refer to my vehicle as a "hybrid" and a "Volt," and when I got my keys back they were labeled "Chevy Volt" (it's a Bolt EV), so I have reason to suspect that they didn't know what kind of car they were working on and were likely ordering parts for the wrong type of vehicle. To top it off, when I got my vehicle back (after 3 months), I got it home only to realize that there was vapor barrier hanging out of the passenger door panel and so we had to bring the car back there yet again to correctly install the interior door panel. So overall, at this point I do not actually recommend any part of this dealership if you truly want the “lifetime customer service experience” that they sell you when you purchase a vehicle. If you are looking for well-informed, honest professionals who will provide an excellent and timely customer service experience even *after* they’ve sold you the vehicle... you may need to look somewhere else. More

Total waste of time. Had a 9:45 AM appointment for a 2 year service maintenance and after the truck sat for two hours without any attention, I departed. Of course I got all the typical excuses from the s year service maintenance and after the truck sat for two hours without any attention, I departed. Of course I got all the typical excuses from the service advisor but when he said it typically runs 1 hour and 45 minutes I asked him why do they set appointments. I was asking for an oil change and tire rotation. I spoke to the service manger who had I don’t care attitude. When I purchased the truck two years ago the sales person did not recommend their service department....I thought I would give them a try but wasted two hours. Also when I asked the service advisor for more information about the brake recall letter I received from zGM he acted like he did not know anything about it and suggested I bring in the letter. After he scanned my VIN on his iPad, he came back and said yes there was a software update that would take 45 minutes for each of the two updates. I lost confidence in their skill in doing the right thing to my truck and will never step foot in this dealership again....how do they stay in business....I was one of three in the customer lounge waiting....poorly ran operation. More

I had a very frustrating experience with one of the service advisors. I spoke with Brandi over the phone to schedule a diagnostic check for the battery on my 2017 Camaro. It had been sluggish to star service advisors. I spoke with Brandi over the phone to schedule a diagnostic check for the battery on my 2017 Camaro. It had been sluggish to start a couple of times and I couldn’t reach it to check it myself. I dropped it off on Oct 30 at 5:30pm and left it overnight for an appointment the next day at 7am. When I got there I gave the keys to Brandi and asked her to also have the tech check an issue I had with the steering. I waited all day on Oct 31 and Brandi finally called at 3:15pm to tell me that no one had even looked at my car yet. I asked her if she was expecting me to leave it overnight and she said it’s looking like that’s the case. And when I asked if I could get a rental she said none were available. She had waited all day to call me to let me know no one was going to get to it because they were backed up from the previous day, when she could have warned me when I dropped it off or called me first thing the next morning to give me an opportunity to arrange for transportation. But what’s even more absurd is that it’s a 15 min job to do the diagnostic at the very least. I never expected to have to leave my car overnight for TWO NIGHTS for a battery diagnostic & steering check. I guess it was my mistake not to just bring it in & wait for it, but I don’t have that luxury with my schedule. So over the phone I told Brandi to forget it, I’ll take it elsewhere to get it checked and I went to the dealership to pick it up just after 5pm. To add insult to injury, when I walked in to the service dept I stood around for a good 5-10 minutes while Brandi spoke with not one but two techs and didn’t even acknowledge me...standing IN FRONT OF HER. RUDE!!! Another tech finally spoke up & Brandi gave him my keys & told him I didn’t have any work done & I was ready to go...she still didn’t say one word to me. I was so offended. I wasn’t the one who dropped the ball & I had a right to be frustrated...she didn’t have the right to completely ignore me while I was standing right in front of her. I even tried contacting the service manager Rick Lawver via email TWICE and absolutely no response. Do NOT waste your time going to this incompetent service dept More

Go to any other dealer these guys water your time. Horrible experience.. They are going to waste your time. Customer service was unprofessional at the moment I walked in the dealership. Unknown to the Horrible experience.. They are going to waste your time. Customer service was unprofessional at the moment I walked in the dealership. Unknown to the staff after signing and requesting assistance. Ignored. More

Excellent Personnel I was looking for a good car. I noticed online that they had the car that I was looking for a Dodge Challenger 2018 model. I ended up popping in unann I was looking for a good car. I noticed online that they had the car that I was looking for a Dodge Challenger 2018 model. I ended up popping in unannounced on my contact Jacob Glass. This man was very friendly and didn't dive right into the what I call typical dealership questions about myself my family my work etc etc. After some small talk he brought the car around and we went for a drive I was thoroughly impressed with the car. I asked him a lot of questions and he answered just about all of them that he could. We went back and sat down crunch some numbers but couldn't come up with an agreement. (Bummer) We smiled and shook hands and I Departed. I would recommend this dealership to anyone and above all Mr. Glass. He was very professional with me and I enjoyed our laughter and love for cars. He's an excellent partner for this dealership. Bob Moore More

Scheduled Service I scheduled to have service done to my car. Once I arrived at the dealership and was told that two services that I requested could not be done, becaus I scheduled to have service done to my car. Once I arrived at the dealership and was told that two services that I requested could not be done, because they were backed up and tomorrow they have a event going on. This should have been explained to me before I got there and not upon arrival. Service Advisor was nice and respect, but would have want better communicate before arriving with expectations. More

Greg Held is blunt to a FAULT My friend and I came in to see if she could get into a Silverado and we were greeted by Greg Held. He asked a few questions before he made a point of My friend and I came in to see if she could get into a Silverado and we were greeted by Greg Held. He asked a few questions before he made a point of insulting her previous car buying decision. This is not a strong arm technique but rather a sure fire way to lose business. He flat out ignored everything we were saying. I have never felt more disrespected at a car dealership before. I had no problem walking out on him without warning. Greg needs a refresher on customer service skills before taking another customer. More

Very bad experience Will never take vehicle to this dealership again. I am anxiously waiting for the survey to arrive in mail from General Motors, Just plain awful cus Will never take vehicle to this dealership again. I am anxiously waiting for the survey to arrive in mail from General Motors, Just plain awful customer service. More

Made me a believer I was sure I couldn’t be financed and Michelle did everything to get me in a vehicle. It was a seamless process and I love my 2019 Equinox! Michelle i I was sure I couldn’t be financed and Michelle did everything to get me in a vehicle. It was a seamless process and I love my 2019 Equinox! Michelle is AMAZING!!! More

Customer service is nonexistent I leased a 2016 Tahoe from this dealership. Now I would like to look at other options due to a change in my financial situation plus I am driving so m I leased a 2016 Tahoe from this dealership. Now I would like to look at other options due to a change in my financial situation plus I am driving so much more. I have called numerous managers, including the general manager on a daily basis. NO ONE will call me back anymore to help me. I’m disgusted with this dealership and will ensure everyone knows how awful they are. I do not have time to go sit in the dealership to get the run around. More