Freedom Chevrolet San Antonio

Not helpful I took my truck in for some warranty work because my ac went out. I dropped it off that morning as soon as they opened. I asked him to change the oil I took my truck in for some warranty work because my ac went out. I dropped it off that morning as soon as they opened. I asked him to change the oil and check the door locks because some of them dont work with the remote. I was told it would be ready by the time i got off at 4pm. I get there around 430 pm and my truck wasn't ready. I had to wait until about 7 pm before it was ready. Oh did i mention he called and told me i needed front brakes and gave me a good quote to replace them including machining the rotors. I get there i asked did he change the oil and check the locks? His response was oh I forgot I'm sorry. I tell him don't worry about it I'll come back another day. I'm standing outside waiting on him to pull my truck up, he gets out and tell me the squeaking will go away in a few days i tell him ok. The next morning I wake up for work and guess what my ac isn't working again. It's a 100 degrees outside and it's hot. I take it back up there he calls and tell me they didn't notice it was a wire that melted. Again when i pick it up I asked did you change the oil and check the door locks and he forgets to take care of that to. My brakes are still squeaking he advised me to give it a few more days. I take it back up there a few month's later because my brakes are still squeaking. I walk in everyone looks at me and put their head down like they were busy. A gentleman after 5 mins passing sir we'll be right with you. A few seconds later a female walks in and eveyone ma'am can we help you. I didn't say anything. I finally get asked can i help you? I tell him my issue and the first thing he ask do i have an appointment. Wow after i just tell you what's going on i need an appointment now. When i come back for my so called appointment and hopefully my issue is fixed. I want be returning here and want recommend that anyone else does. Customer Service here isn't great. I worked customer service for several years and that's what we thrived on taking care of our customers. More

Great Dealership Best experience in car buying we have been involved with. Thanks to Joseph aka the sauce and the rest of the team !! We are very happy with our 2015 e Best experience in car buying we have been involved with. Thanks to Joseph aka the sauce and the rest of the team !! We are very happy with our 2015 equinox.We will definitelyrecommend your dealership to are friends. More

Great Sales and Service from Freedom Chevrolet When I was shopping for a Volt, I knew what color and package I wanted. I searched, and talked to all the local Chevrolet dealerships - one of which i When I was shopping for a Volt, I knew what color and package I wanted. I searched, and talked to all the local Chevrolet dealerships - one of which is within walking distance from my home, and none of them had what I was looking for. Freedom Chevrolet is the only dealership that was able to find the Volt I wanted, and had it shipped from Houston to San Antonio for me. All of the service work has been great (and they fully charge the car, too!), and the service team is very accommodating. I am a very happy Freedom Chevrolet customer! More

air bag recall I bought a Traverse elsewhere and started having air bag issues, the recall work was done by this dealer, it took some investigation to find this out. I bought a Traverse elsewhere and started having air bag issues, the recall work was done by this dealer, it took some investigation to find this out. When my current dealership looked into it, every time the light came back on it was a different type of issue with the repair that was supposed to be done by Freedom. CAUTION It was such a hack job my current dealer could not believe it. Three months later my vehicle is properly fixed. More

Absolutely great Experience when Buying at FreedomChevrolet Great experience at freedom Chevrolet - absolutely great customer service. on top, I was already pre-approved with my bank but Freedom offered me a mu Great experience at freedom Chevrolet - absolutely great customer service. on top, I was already pre-approved with my bank but Freedom offered me a much better financing option - I recommend Fredoom Chevrolet to all potential car buyers! - GR More

Great Customer Service I purchased a Colorado. Walter Koch walked me through the steps of ordering the truck directly from the factory. Walter kept me updated throughout t I purchased a Colorado. Walter Koch walked me through the steps of ordering the truck directly from the factory. Walter kept me updated throughout the process of building the truck. Walter and the rest of the staff were superb customer service ambassadors. Walter reviewed the order and also demonstrated every feature that came with my Colorado. Freedom Chevrolet is lucky to have an employee like Walter. It was my best car buying experience in over thirty years. Great Job! More

Great service experience. While traveling though the area, we had a breakdown. We live in Wisconsin and knew no one in the area so we call AAA. Eagle One (Gilbert) arrived wi While traveling though the area, we had a breakdown. We live in Wisconsin and knew no one in the area so we call AAA. Eagle One (Gilbert) arrived with a truck that towed our pickup and 5th wheel. The next morning Gilbert found the only Service center who promised to look at the truck before Tuesday- Freedom Chevrolet of San Antonio. The service consultant (Paul) called later that day and promised to squeeze it in as soon as possible. Paul and his assistant Debbie kept us informed of the progress. Paul contacted our extended warranty carrier and later wrote them a letter and called them to help us get a settlement. Paul and Debbie were respectful, polite, caring and understanding of our situation. Thanks to them our truck was repaired and we were back on the road Tuesday. I can not say enough good things about our experience with Freedom Chevrolet. I can in good faith say I highly recommend service consultant Paul at Freedom Chevrolet of San Antonio, Texas. More

Awesome I purchase a 2014 Chevrolet Malibu, I couldn't believe it, when other dealership's didn't approve us Freedom Chevrolet did, the services was fantastic I purchase a 2014 Chevrolet Malibu, I couldn't believe it, when other dealership's didn't approve us Freedom Chevrolet did, the services was fantastic they make you feel at home & the staff was really helpful. What a team! More

My Perfect Traverse On a whim one Saturday, I reached out to express interest in trading in my Sonata for a Traverse. Walter Koch immediately responded to me,& after find On a whim one Saturday, I reached out to express interest in trading in my Sonata for a Traverse. Walter Koch immediately responded to me,& after finding out more about my motivation behind my interest in a Traverse, we set up a time later that day for a test drive. Upon arriving to the dealership, Walter had a white (color of my Sonata) Traverse cleaned, up front & ready to test drive! My daughters & I never had to deal with "walking a the lot" -- 1st class service! But the white one wasn't quite equipped the way I would want, so I ended up test driving a Black Traverse with EVERYTHING we could possibly ever want! Unable to complete signing due to time of night,( kids were hungry ) I was allowed to take the vehicle home. Which gave me time to think.... the white one wasn't enough of what I wanted, but the one in my garage was Much Too Much of a Traverse for me to feel comfortable with purchase. So, regrettably, somewhat embarrassed & reluctant I told Walter- it was just too much. I still wanted a Traverse- but I didn't want THAT one. Walter was very understanding & graciously took the time to locate my PERFECT TRAVERSE & the dealership sent for it, & I couldn't be happier with it!!! I was never pressed or rushed to make a decision, Walter was understanding & supportive of me wanting a different one, Walters' Boss & the finance personnel I met during the experience were all very nice & easy going. If ever anyone was troubled by my changing my mind throughout the entire process- I never knew it. Great experience over all. :) More

Love Freedom! Sonja and Walter were amazing! Walter was very helpful in getting me into service and made sure they even washed my car! Sonja is my preferred advisor Sonja and Walter were amazing! Walter was very helpful in getting me into service and made sure they even washed my car! Sonja is my preferred advisor, she's honest and accessible. I've had my car serviced twice since purchasing it, and both times Sonja gave me helpful tips, things to look for, and I never leave feeling hustled for things I don't need. I wish more people had the customer service skills of these two!! More