Freedom Chevrolet San Antonio

“Heed my WARNING”. All I can say is “RUN THE OTHER WAY!!” I just wanted to let those of you who may be looking to purchase a new or used vehicle from a reputable and trustworthy company, look elsewhere. Thi I just wanted to let those of you who may be looking to purchase a new or used vehicle from a reputable and trustworthy company, look elsewhere. This was absolutely the WORST car buying experience I have ever dealt with. We spent three hours haggling to get a reasonable deal, and had all come to an agreement on the terms and conditions. We were permitted to take the vehicle home for the evening to have our mechanic check it out. Thank you for that opportunity “Freedom Chevrolet”! After further inspection we discovered multiple issues and safety concerns with the vehicle. One of my big concerns was that the emergency, or parking brake did not work at all, and I live on a steep hill which requires the use of the brake for safety reasons. After returning the vehicle to them the following day and requesting that the repairs be made; because it would not be able to pass a Texas State Inspection in its current condition, we were told that everything would be taken care of at no additional cost. We proceeded to let Alexis Montez, our sales consultant, know that once all the repairs were made we were going to purchase the vehicle and we gave them one thousand dollars down to hold the vehicle. We went to our financial institution that evening to finalize the funding and purchase agreement. After waiting for the purchase agreement to be faxed over, and being told that it had been sent multiple times by Ms. Montez, we discovered that she had been lying and wasting our time. She had never sent it because, apparently after making the agreed-upon repairs they decided it had cost them too much money and were going to charge us an additional three thousand dollars on top of what we had agreed upon and gotten the loan for. After going around and around with them, and their total disregard for my fiancé’s safety by letting her take a vehicle off their lot with such hazardous issues; they told us they would not honor our agreement and would rather sell it to another individual that was willing to pay more. It is nice to see the Freedom Chevrolet and their GM, Mike Springs are more concerned with making a thousand dollars extra, than they are with customer SAFETY and SATISFACTION. So to reiterate, shop elsewhere and BOYCOTT Freedumb Chevrolet!!! More