Freedom Ford by Ed Morse

I have purchased several used cars before, and each time felt like the staff gave me the run around and had their best interest in mind. This time was quite a difference. I came into Southwest-Greenville felt like the staff gave me the run around and had their best interest in mind. This time was quite a difference. I came into Southwest-Greenville to trade in my Nissan Armada for another SUV. I had the Armada appraised for trade in at Randall Noe-Terrell, and they said they would give me $15k, after a few minutes at Southwest, I was given a trade in value of $17,500! What a difference! The man who did the appraisal gave us a fair price that we felt more than comfortable dealing with. (I'm not certain of his name, but we are extremely grateful for his fairness) Our sales man was Ryan Cooper, and he was terrific. He was friendly and professional. He was more than helpful with finding us the SUV that best fit our needs. We have less than perfect credit, but Michah in the finance dept got us approved very quickly. We had a limited amount of time to do the entire process, and the team at Southwest Ford-Greenville got it done! The next time we are in the market for another vehicle we will be returning to Southwest and will be referring family and friends. This was a NO HAGGLE, EASY process. I am happy to have this kind of dealership in our town with the kind of honest staff they employe. Thanks Southwest Ford Lincoln Mercury Greenville! More

New car sales is competitive since most consumers have access to pricing information and dealer costs via several open websites these days. So all you're left with is Personal Attention and service after access to pricing information and dealer costs via several open websites these days. So all you're left with is Personal Attention and service after the sale. I bought a new 2010 Expedition from Southwest Ford. I also purchases their Southwest Promise maintenance agreement (and happy I did both). (1) cracked rim from hitting a pothole (replaced the same day for free, and with a loaner) and a blemish in the paint on the hood that didn't show up till after the warranty had expired (fixed by the Southwest Ford body shop at a fraction of the usual cost). On both occasions the dealership was ready to explore whatever remedies where needed to make things right.. quickly and fairly. I've since sent my son and two friends to Southwest Ford, who have purchased new and used vehicles from them. Same experience... honest, direct and fair. The team at Southwest Ford is there to create relationships with their customers, not simply sell you a car. More

This is the second Ford truck I have purchased this year, They delivered as promised, on the first F250 Ford truck and on the F150 purchase, I was able to save 10,000 in interest over my old truck to the new They delivered as promised, on the first F250 Ford truck and on the F150 purchase, I was able to save 10,000 in interest over my old truck to the new Ford, Plus the payments went down by 52 dollars per month. And the F150 XLT is as spunky and the Chevy I traded in. So far it is getting better miles per gallon than the Chevy. Thanks Southwest Ford More

They did just what we asked for when we called-lined up the 3 trucks in the front next to each other so when we got there, we can quickly compare the models and packages side by side and decide. Once we d the 3 trucks in the front next to each other so when we got there, we can quickly compare the models and packages side by side and decide. Once we decided what we wanted, Chance quickly located one at another dealership, we did all our paperwork quickly and he bent over backwards to give us every rebate and discount possible. He had the truck brought in the next day (at no charge-other dealers said they would charge $600 for that!!!), and they delivered the truck to my house in Rowlett. I know I got the best price possible because I had shopped around. I even had a quote on the same truck that was $3k higher. I dislike car shopping, and these guys took the pain out of it. I felt like a valued customer and that I didnt get taken. Real nice guys all the way around. More

We were in/out within an hour. Found the vehicle we needed and even went back in less than a month and purchased another vehicle for our son. Both experiences were fantastic! Highly recommend them fo needed and even went back in less than a month and purchased another vehicle for our son. Both experiences were fantastic! Highly recommend them for anyone searching for a new/used vehicle. Previous ownership left a bad taste, but this owner is the best! More

I would recommend this dealership to anyone looking for a new or used car. We were able to go in look, buy, sign papers and drive away in less than 3 hours. Justin and Micah were both great and I will do bui new or used car. We were able to go in look, buy, sign papers and drive away in less than 3 hours. Justin and Micah were both great and I will do buisness with them again when the need arises. More

I went to the Southwest Ford in Greenville for the first time on 8/29/11. I was looking into a 2012 Ford Mustang. I was referred by a friend to see Ryan Cooper. I live in Mesquite so Greenville is a good dr time on 8/29/11. I was looking into a 2012 Ford Mustang. I was referred by a friend to see Ryan Cooper. I live in Mesquite so Greenville is a good drive but Ryan and I had a great conversation the weekend before on the phone. I have to say Ryan was great! Very easy to talk to and did not give the sales pushing experience. Also when the deal came out and it was not where I wanted to be we were able to meet in the middle and not have the long back and forth haggling to reach an agreement. My wife was not able to be at the dealership and had to sign papers for the deal. Ryan followed me back to Mesquite and to my wife’s work to have her sign to make sure everything was finished that day. I could not be happier with the experience I had today!! Thanks again Ryan! More

My husband and I were out of town visiting my mother and my husband wanted me to try and see if we could trade my truck in for a car due to the gas prices. She suggested SouthWest Ford Lincoln Mercury becau my husband wanted me to try and see if we could trade my truck in for a car due to the gas prices. She suggested SouthWest Ford Lincoln Mercury because of her wonderful experience. We went not really expecting good service or decency and was pleasantly surprised to see that we were treated respectfully and our salesmen were very good and helpful. They got the deal done and I walked away with an awesome new car! Our visit was so pleasant that we asked them to call us back when they found the vehicle that my husband is interested in buying. We live 5 hours away and are willing to make the drive due to the awesome experience and treatment we received. More

We purchased a used Ford Sports Trac. We have driven it pretty hard including around our ranch and on various short trips. It has performed great/better than expected! pretty hard including around our ranch and on various short trips. It has performed great/better than expected! More

The sales staff, support staff and service department have all given me excellent customer service. Buying my Ford Ranger was hassle-free. I like their program of oil changes for the first year and the f have all given me excellent customer service. Buying my Ford Ranger was hassle-free. I like their program of oil changes for the first year and the fact they keep all work performed on my vehicle in their computer for future reference. When I take my truck into the service department for an oil change and check-up, the work is performed efficiently and quickly. The dealership also seems to be involved in positive ways with the community. More