The after negotiating phase was great! Salesperson (ask for Belle!!) texted me weekly updates on order status and when my Jeep was delivered she texted me a photo of my Jeep, which was a fantastic after Thanksgiving surprise. When I returned early from vacation her and I texted back and forth and made accommodations to pick up my new Jeep early. The paperwork process was professional, quick and easy. Everyone was fantastic and the follow up has been super!