Freeman Buick GMC

Called Dealership before closing Monday evening. Ellory confirmed vehicle was in stock and was very pleasant to talk to. By lunch hour next day we had agreed to pricing, terms, and finance and were Ellory confirmed vehicle was in stock and was very pleasant to talk to. By lunch hour next day we had agreed to pricing, terms, and finance and were promised vehicle was on sold line for us and repeatedly reassured we had nothing to worry about and would be able to come next day ( Wednesday ) . Made travel arrangements, booked airline tickets and had relative scheduled to bring trade in so i could sign documents when they called and said they would offer a delivery for a nominal charge. Graciously accepted the delivery charge terms and cancelled travel plans and then finalized plan with Finance department to exchange title and payment for vehicle. Again , maintaining constant communication via text, phone, etc. Scheduled the delivery and had wife extraordinarily excited and then called night before saying another salesman had sold the car. Huh? We had our credit run to reserve the vehicle , agreed to terms, set up delivery, and coordinated all aspect of sale only to have rug pulled out from underneath us. Manager called to offer us a different color at an extra $500 discount which we declined. Unfortunately - we thought this dealer was good for their word with the constant messages of reassurance that they sent us. Our speculation is a better offer or quicker close came through the door and they jumped on it. Very sad experience. Wont be doing business with Freeman Group in the future. Buyer beware. More

Where do I start with this review. I am beyond impressed with the service that I received from Christi in new vehicle sales. I had shopped two other local GMC dealers one that I had bo I am beyond impressed with the service that I received from Christi in new vehicle sales. I had shopped two other local GMC dealers one that I had bought the last five vehicle from, to only be disappointed with their new sales add on and markups. I decided to contact Freeman and found this amazing sales person. She impressed me from the moment I spoke with her on the phone. She was transparent and gave me enough information that I came into the store. When I arrived she had the location and keys to the vehicle. After showing me the benefits of purchasing the vehicle from Freeman she asked if she could get my trade looked at. They looked at my trade and gave me a fair price. They had their vehicle priced 1000.00 below the other lowest dealer. About 30 minutes later she had me in the finance office with Susan where again the process was seamless. I had started this process with another dealer almost two weeks prior. From start to finish the process at Freeman took 2 hours and I was driving away in my new truck. I have purchased several vehicles in my time and found this to be one of the best purchase experiences that I have had. I highly recommend Christi in sales and her team. I will no question be using Freeman in the future. More

On Feb 9, 2023, I purchased a pre-owned 2021 Acadia Denali from Mike Dumas. Mike went over and above showing us everything about our newly purchased vehicle and then on Saturday morning he texted us a Denali from Mike Dumas. Mike went over and above showing us everything about our newly purchased vehicle and then on Saturday morning he texted us and offered to drive to McKinney to set up our garage door remote in the car. AMAZING! We declined because we were determined to do it ourselves and didn't want to bother him. But the service from Mike to the last person we dealt with was helpful, kind, and extremely friendly. We are so pleased to do business with Freeman Buick GMC and Mike and will definitely recommend them and also be back ourselves. More

I purchased a used 2015 Yukon XL from Mike Dumas a year ago. The service I received was great and he took care of every concern. The truck had 62,000 miles on it and it had a few dings, but once it was ser ago. The service I received was great and he took care of every concern. The truck had 62,000 miles on it and it had a few dings, but once it was serviced and detailed by their dealership it looked almost brand new. I’m very pleased. More

What to expectBad customer service, No info on current What to expect Bad customer service, No info on current inventory, No call back, Ridiculous offers on your trade in and most of the crappiest sales What to expect Bad customer service, No info on current inventory, No call back, Ridiculous offers on your trade in and most of the crappiest sales rep I have ever dealt with. He must only sell cars to suckers and probably get only 2 a month. Not sure how the sales rep even has a desk. He should be mopping the floors until he learns what a call back is hahaha. Avoid this dealership at all cost. DO NOT BUY HERE! Brought a fully loaded 2018 Lexus paid off for trade in and got $9K higher offer in 3 other dealerships. I dealt with this place for 3 days and got nothing to show for it. Went somewhere else and left with a 2021 fully loaded in less than an hour. If you notice there isn't even a tab for GMC or the ability to select the employee you dealt with because they know there trash and don't want the review to truly reflect what type of service you will get here. Sales (New) only has the Pontiac option. So this dealership only sales new Pontiacs. I would click service to really get the review in but I don't want to miss the opportunity to help someone and there family to STAY AWAY More

*Be Aware when buying a used car from here* Bought a car from dealer 2 years ago from used lot, 2013 Lexus GS350 F Sport and was the second vehicle purchase from dealer I made. This was a veh Bought a car from dealer 2 years ago from used lot, 2013 Lexus GS350 F Sport and was the second vehicle purchase from dealer I made. This was a vehicle on the lot from an employee at dealer (believe new car sales person) and it was talked up as a great low mile car with great care being taken care of. Fast forward to 2 years later went to replace car and found via car fax report (12-1-2019) this car has structural damage due to major vehicle damage from original owner. This information was NOT on the original car fax ( which I have) when I bought the vehicle from dealer and history shows Freeman took this vehicle in on trade after vehicle accident, inspected and sold. The suppression of this information allowed me to buy a vehicle I thought was safe and sound, Which never would have been purchased if represented correctly. Now stuck with a vehicle if lucky worth 50% of blue book value, which cannot in good faith sell private party. I would not trust car fax information giving by this dealer when purchasing and question what is shown if purchasing a used vehicle from this dealer, personally speaking. *DO NOT RECOMMEND THIS DEALER* More

Great people great experince Love my vehicles great experience thanks new and used Also the service dept was very very good also used their body shop was wonderful thanks again Love my vehicles great experience thanks new and used Also the service dept was very very good also used their body shop was wonderful thanks again More

Best dealer in DFW!! Recently purchased a 2018 Sierra Denali Ultimate Edition. Myself and other family members have purchased many vehicles from this dealer over the years Recently purchased a 2018 Sierra Denali Ultimate Edition. Myself and other family members have purchased many vehicles from this dealer over the years because of their exceptional service and dedication to the customer. We will not shop at any other dealer. More

Dont trust Dont know how to keep their word. Broken promises. Will tell you anything to close a deal then the deal changes. Go somewhere that has integrity. Dont know how to keep their word. Broken promises. Will tell you anything to close a deal then the deal changes. Go somewhere that has integrity. More

Stay far away from this place On Nov 28, 2017, I purchased a 2009 Mercedes SL63 from David Parrish at Freeman GMC Grapevine. I found the car on Auto Trader and called the dealersh On Nov 28, 2017, I purchased a 2009 Mercedes SL63 from David Parrish at Freeman GMC Grapevine. I found the car on Auto Trader and called the dealership to speak to a salesperson as I was located out of state. The salesperson never returned my call, so I called again and spoke with David Parrish, the manager. He stated that the car was in excellent condition as it had only 15K miles and was well taken care of. I asked for videos of the interior, exterior and one of the car running. There were three videos, 2 of which were narrated. The salesman stated that the car was in showroom condition, with no scratches on the paint or glass. I found out after I received the car that the windshield was scratched and one section of the driver seat which was conveniently not shown was damaged. So, based on my conversation with David Parrish and the videos, I purchased the car. When I received the car, I noticed that the convertible hardtop was not working properly which they should have known had the checked the car out as they say they had., the latch on the center console was broken and the manuals were missing. I got prices to repair these items and to replace the manuals and called David Parrish. They agreed to pay for the top and the manuals. The next time I drove the car, the low coolant light came on, so I immediately went and had coolant added. I drove the car twice more and the second time which was a longer trip, the low coolant light came on again along with the Check Engine Light. I immediately stopped and called Mercedes. I had the car towed to them. Upon inspection, it was revealed that the engine had 2 broken head bolts and was leaking coolant into the cylinder heads. I was told that the problem was not something that just happened and the fact that the coolant was low to begin with was probably indicative that the problem existed prior to my purchase. I immediately notified David Parrish and told him that I would attempt to have Mercedes pay for the repair since the mileage was within warranty. Mercedes paid for 1/2 of the repair, so I sent the bill for the other half, $2500 to David Parrish. They informed me that they would not pay for that 1/2 of the repair. I paid for the repair and picked the car up that night, my first time driving the car at night, and noticed that the windshield was badly scratched with fine scratches, only visible at night, contrary to their video. I asked for that repair also and they declined. In my opinion, there is no way that they were not aware of the problems, and that they should pay to have them repaired. I would never purchase a car from this dealer again. I am contemplating legal action at this time. More