Freeman Buick GMC

False advertising Not one to leave bad reviews but it made me angry that i called ahead, made and appointment, drove out to the dealership, and ran my credit. Only afte Not one to leave bad reviews but it made me angry that i called ahead, made and appointment, drove out to the dealership, and ran my credit. Only after i ran my credit did they tell me that the listed price on auto trader was not the actual price and that there had been an error. I guess this is their tactic to bring customers in.. complete waste of a Saturday... don't waste your time with this dealership. More

Sheer clear 12/19/2017 - Lost control of my car on hwy 114 due to shaking smacked concrete barrier wall @ 65 MPH. 12/4/2017 - latest & greatest update - car STIL 12/19/2017 - Lost control of my car on hwy 114 due to shaking smacked concrete barrier wall @ 65 MPH. 12/4/2017 - latest & greatest update - car STILL plagued with electrical issues (approx 2 yrs. 10 visits to svc later AND still an issue)!! Shaking (approx. 7 mos 4-5 visits to svc AND still an issue)!! Heads up display (approx 4 mos 3 visits to svc later AND still an ongoing issue) was told it was the curvature of my windshield that is the reason....defective parts 2 times & they broke my control knob!!! A/C issues 5 mos & 3 svc visits later, seems fixed though it hasn"t been warm enough for me to run since picking up 11/22! They won't stand behind the vehicles they sell nor their service!!!! Can't post pictures now since they've blocked me from posting BUT can update my revew 😊 Check YouTube soon will be posting video's soon of the issues and visits to their dealership..... maybe the voicemail messages with conflicting lies....I played thern for GM HQ today. Buy your vehicle elsewhere, if not you'll be plagued with numerous visits to the service department. They sold me a car with an open recall (per Ozzie, in a coversation 2/13/17) so apparently they knew about an electrical issue and sold the car anyway!!!! When purchased I asked for a copy of the "inspection/mechanical report" from where they took it in on trade in, claimed not to have one! They didn't even provide a copy of the prior service visits, said it was fine. Actually, it had already been in and out of the service dept. for many things, including the driver's seat (something wasn't right couldn't figure it out until I was flipping through the prior service on my car while waiting on the cashier to finish with another couple, asked them to correct the issue with that lack of quality warranty work, wouldn't do it and I'd have to pay about $175, for lack of quality on warranty work). Ozzie also advised they are NOT a "CERTIFIED" dealer because it cost too much money to become certifie. Are you freaking serious???? It gets better, they've had an engineer come out to diagnose my vehicle, so they've kept my SUV for some times 3 + weeks. Ozzie NOW informs me that I was only permitted to drive their loaner vehicle no more than 300 miles TOTAL each time you have one, no matter the length of time they've kept your vehicle in the Service department! NO mention at drop off of any kind of mileage limitations, only after the fact!!! So in one instance I couldn't have even driven to work daily muchless to the pharmacy to get my child's medicine, take to a doctor visit or the grocery store. For My last service dropped my vehicle off 12/15, advised I needed it back by the 20th or morning of the 21st, as we were flying out for Christmas vacation. They called a couple days later stating my SUV was ready, well guess what we're not in town & the loaner was in our garage in TEXAS. Ozzie then insinuated I was lying about the fact we FLEW out of town, I offered copies of airline tickets, rental car receipts, car service receipt from our home to the airport and even mentioned that the PD was at my home when the car service arrived due to a theft of checks from our home by a contractor. So everything you visioned about a "Blue polyester suit wearing car sales" THIS dealership completely embodies it, in every way!!!! (Awaiting a return call from Mr. Freeman to a voice mail left 2/13/17) In my last two visits to Freeman, I've discovered that Kim Rainbow is only part of the problem in the Service department....she's beyond rude, she's disrespectful & thoroughly unprofessional!!!! How she treated me this evening was well over the top, not to mention how horrible her interactions are with her colleagues are! Her talking down to them muchless the disrespect she exudes in all interactions in front of your customers!!!! (I've discovered that this must be the Freeman way) #NOintegrity #SteerClearofFREEMAN #LotLEMON #DoesntStandBehindTheirVehicles #ShouldHaveBoughtFromSEWELLorCLASSIC #CustomersDontMatter More

Shawn @ GMC Grapevine Shawn in Grapevine GMC did an outstanding job of assessing the problem and getting everything taken care as efficiently and as it it possibly could. Shawn in Grapevine GMC did an outstanding job of assessing the problem and getting everything taken care as efficiently and as it it possibly could. He is an employee who goes above and beyond and should be rewarded for all of his efforts in representing GMC Dealerships. Thank you Shawn!!! More

Excellent I am a returning customer to Freeman and I always will be. The staff is always welcoming and professional. THE BEST CAR BUYING EXPERIENCE EVER !! I am a returning customer to Freeman and I always will be. The staff is always welcoming and professional. THE BEST CAR BUYING EXPERIENCE EVER !! More

Family Feel We went to several dealerships and looked at several different makes and models of vehicles. The one thing that brought us back to Freeman Buick was o We went to several dealerships and looked at several different makes and models of vehicles. The one thing that brought us back to Freeman Buick was our salesman, Cody Wildman. He was down to earth, personable, very friendly and extremely knowledgeable about the vehicles we were interested in. More

Buick Encore Lease Because I had dealt with Freeman Buick personnel before, I knew I would not be disappointed. I wasn't. I am a return lease customer because of the p Because I had dealt with Freeman Buick personnel before, I knew I would not be disappointed. I wasn't. I am a return lease customer because of the professional, caring personalities of the gentlemen I dealt with. I hope after this lease is up and I need to lease another vehicle, the process will go as smoothly as this one and the one before did. More

Great people to go for a vehicle! I love everyone there always helpful. This is my 3rd car purchased from there. And if or when the need arises I will go back! I love everyone there always helpful. This is my 3rd car purchased from there. And if or when the need arises I will go back! More

Making the buying process easy! My Salesman (Mark) was super friendly and came across very honest and sincere. The process was fast and very easy. There was an issue with my Enclav My Salesman (Mark) was super friendly and came across very honest and sincere. The process was fast and very easy. There was an issue with my Enclave and Mark knew I wanted to take the car home, so he sent an associate out with a loaner later in the week. It was one of the most seamless buying experiences I have ever had. More

Excellent Sales and Service I have purchased my last 4 cars from Freeman. Excellent, professional, no hassle, experience! I love this dealership! From beginning to end the experi I have purchased my last 4 cars from Freeman. Excellent, professional, no hassle, experience! I love this dealership! From beginning to end the experience was one of the best... I will continue going to Freeman for future auto needs! More

Purchasing a vehicle as a single woman Cody Wildman, sales associate, assisted me three years ago to purchase a 2014 Acadia so I asked for him again because he treated me professionally and Cody Wildman, sales associate, assisted me three years ago to purchase a 2014 Acadia so I asked for him again because he treated me professionally and I felt comfortable with him. I appreciate his help. After many purchases with Freeman it's my go-to dealer. More