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Freeman Toyota

Hurst, TX

Overview
Employees
Reviews
4.7
6,252 Reviews
At Freeman Toyota, we want your next vehicle purchase to be smooth, enjoyable and most importantly, fast! We offer our Tire price match guarantee, as well as 24-hour Roadside assistance through our ToyotaCare No-Cost Maintenance Plan. Come by and check out all our specials today
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204 NE Loop 820

Hurst, TX

76053

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Showing 6,252 reviews

February 23, 2021

There was a problem with my service reservation but the team never skipped a beat. They fit me in and got me taken care of with no problem! More

by mikeleclair
Recommend Dealer
Yes
Employees Worked With
Santos Flores
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Feb 25, 2021 -

Freeman Toyota responded

I am delighted to learn that you have enjoyed your service visit! Thank you for sharing your favorable review of our Service Department . Thank you also for your kind words concerning our service and staff which I will surely pass on to our Service Manager & his team. We look forward to welcoming you back to Freeman Toyota, hopefully soon. Best Regards, Terri Grimes Customer Relations Manager

Helpful
February 23, 2021

Great job! Service was preformed quickly and professionally. I received text notifications. I will be looking forward to my next scheduled service appointment when it is needed More

by fredwalters46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
De'vante Washingon
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Feb 25, 2021 -

Freeman Toyota responded

Thank you,fredwalters46, for this beautiful review, I am so happy to hear that you had a pleasurable experience with our Service department! We want to thank you for your patronage and support and if there is anything you need please call or come by as we pride ourselves on providing excellent customer service to the members of our Freeman Toyota Family! Best Regards, Terri Grimes Customer Relations Manager

Helpful
February 23, 2021

Can’t believe how many employees were unmasked. Can’t believe how many employees were unmasked. Customers want to feel safe when waiting but it was ridiculous how many employees walked around with More

by Tjb_ag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Santos Flores
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Helpful
February 23, 2021

The only reason I buy a Toyota is because of Ken Laird. I trust him. His service extends through the purchase experience and after. I’ve trusted him with my wife, and with my children, and my loyalty will fo More

by Mike W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Laird
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Mar 05, 2021 -

Freeman Toyota responded

Thank you for your positive feedback! I am delighted to hear that you always enjoy your visits at our dealership and our friendly service. I appreciate your favorable comments on our associates Ken Laird, and I am privileged to be working with such a great team. We value the relationships we have developed with our customers and the repeat and referral business which we depend on. We look forward to welcoming you back to Freeman Toyota. Best Regards, Terri Grimes Customer Relations Manager

Helpful
February 23, 2021

Was kept updated throughout the PM service, vehicle was taken care of promptly and service was completed in a timely manner. Would recommend Jeffrey and Freeman Toyota for service! More

by THHD01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Carver
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Mar 05, 2021 -

Freeman Toyota responded

I am delighted to learn that you have enjoyed your service visit! Thank you for sharing your favorable review of our Service Department and Jeffrey Carver. Thank you also for your kind words concerning our service and staff which I will surely pass on to our Service Manager & his team. We look forward to welcoming you back to Freeman Toyota, hopefully soon. Best Regards, Terri Grimes Customer Relations Manager

Helpful
February 23, 2021

I purchased my last two Highlanders at Freeman Toyota. The only service I ever had done on either was always done here. Service has always been quite good and I like that I see the same person each time More

by SSYLSIMP
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malorie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2021 -

Freeman Toyota responded

Thank you SSYLSIMP for the five-star review. We are so glad to hear that Freeman Toyota was able to provide you with a great experience. In the future if there is anything else we can do for you, please feel free to call or come by anytime. We appreciated your support and the recommendation of our dealership. Welcome to the Freeman Toyota family! Best Regards, Terri Grimes Customer Relations Manager

Helpful
February 23, 2021

Excellent service, great communication ant it’s been a pleasure to make deals with them!!! definitely recommend them as a place to do business in the future. More

by ricardo1273
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malorie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2021 -

Freeman Toyota responded

Thank you for your positive feedback! I am delighted to hear that you always enjoy your visits at our dealership and our friendly service. I appreciate your favorable comments on our associates Harry Cummings and Malorie Williams, and I am privileged to be working with such a great team. We value the relationships we have developed with our customers and the repeat and referral business which we depend on. We look forward to welcoming you back to Freeman Toyota. Best Regards, Terri Grimes Customer Relations Manager

Helpful
February 23, 2021

You have to a service in one hour ok for every Costmer with out appointment also that is best for Costomer to go for job thank you More

by Om Khatri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth Soward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Farrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malorie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Shortnacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Caranci, Santos Flores, Sydney Crosby, Jeffrey Carver, Sergio Diaz
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Feb 25, 2021 -

Freeman Toyota responded

Thank you for spending the time to share your comments online. We are happy to know that you are pleased with our staff and our Service Department. Again, thanks for the gift of feedback and we look forward to welcoming you back to Freeman Toyota. Best Regards, Terri Grimes Customer Relations Manager

Helpful
February 23, 2021

Our family loves Amber there at Freeman Toyota! My parents bought a car from her and recommended me to her as well. I’m so thankful for the wonderful customer service she and the staff have provided t More

by Athena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Minor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Sayed
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Feb 25, 2021 -

Freeman Toyota responded

Thank you for your positive feedback! I am delighted to hear that you always enjoy your visits at our dealership and our friendly service. I appreciate your favorable comments on our Sales associate Amber Minor, and I am privileged to be working with such a great team. We value the relationships we have developed with our customers and the repeat and referral business which we depend on. We look forward to welcoming you back to Freeman Toyota. Best Regards, Terri Grimes Customer Relations Manager

Helpful
February 23, 2021

Well the people at the dealership are friendly one time we had to alert someone that we had been waiting a long time.But they apologize for the error.Mr. Bates is a good sale person make you feel at ease. More

by EllisJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William "Bill" Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2021 -

Freeman Toyota responded

I am very thrilled to read your wonderful feedback! Thank you for sharing your favorable comments online. It is always reassuring when we hear positive comments from our customers and learn that we have met their expectations. I am delighted that you enjoyed your interaction with William Bates and will certainly share your kind words with him. We look forward to welcoming you back to Freeman Toyota, hopefully in the not-so-distant future. Best Regards, Terri Grimes Customer Relations Manager

Helpful
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