Freeman Toyota

After waiting five months for my 2004 Prius they tried to pull a bait and switch. Wrong color and wrong, more expensive, upgrade package. I walked away from the sale. In April 2005 I bought a 2005 Prius f pull a bait and switch. Wrong color and wrong, more expensive, upgrade package. I walked away from the sale. In April 2005 I bought a 2005 Prius from Hansel Toyota the same day I called! Freeman made many promises but failed to deliver. Marion A. More

I am not usually a dealership buyer, more recently going through my credit union and a broker for the best prices and no haggling/gimmicks. I gave in for my '04 Pilot, however, and went through a dealer, bu through my credit union and a broker for the best prices and no haggling/gimmicks. I gave in for my '04 Pilot, however, and went through a dealer, but the lease experience with Hansel Honda was a nightmare. So, for my '06 Tundra I was a bit hesitant in dealing directly with a dealership once again. Turns out that the sales person, Deborah Brown, was helpful, respectful and professional well beyond my expectations. In addition to the great service, it was the outstanding deal - $3,000 Freeman discount and the $2,000 Toyota rebate ($5,000 total off MSRP) - that kept me away from a broker. I also appreciated the finance person for the low-pressure and straight-forward representation of additional products and services. My Honda finance experience in contrast was a mercyless excercise in deception. My Tundra purchase was unquestionably the best sales experience I've ever had working directly with a dealership. More

My car was taken in for service and when I got it home I found damage on the body. First Freeman agreed to repair the damage, then I got a phone message (!) from their service (so-called) manager, Eugene J found damage on the body. First Freeman agreed to repair the damage, then I got a phone message (!) from their service (so-called) manager, Eugene Jones (who had refused to return my original phone call to him) saying that Freeman would not take care of the damage. I've purchased two new cars in the last 5 years from them, which amounts to about $10,000 a year in sales, and they just don't seem to care. Needless to say, I will never do business with them again, and will not recommend them to anyone. My advice--go somewhere else. Freeman Toyota simply does not care about the customer, no matter what their advertising says. More