Freeman Toyota - Service Center

Staff didn't seems to acknowledge myself felt very disrespected and did not appreciate the way I was treated. disrespected and did not appreciate the way I was treated. More

Courteous staff and clean with plenty of people offering to assist you while on location to assist you while on location More

I am happy to share my wonderful experience with Freeman Toyota of Hurst, specifically, Ashley. I really appreciate her help from beginning to end at getting my car sunroof looked at and repaired. I am also Toyota of Hurst, specifically, Ashley. I really appreciate her help from beginning to end at getting my car sunroof looked at and repaired. I am also grateful for the technician who spent all day repairing it. That had to be a lot of work. I really appreciate the fast service. Also helping me get to and from work on time was very helpful during this time. The staff at this location are some of the nicest most helpful people ever. I can't thank yall enough. More

Oil change and tire rotation done in a timely manner and started service at appointment time started service at appointment time More

They took me early, and I was finished within an hour. Great communication. It was a pleasure working with Robert Franklin; he is the best. Great communication. It was a pleasure working with Robert Franklin; he is the best. More

I did not have a good experience at Freeman Toyota Service Center. They did a diagnostic on my car, which I paid for. Then I let my long-time mechanic look at it. He finally decided that he couldn't f Service Center. They did a diagnostic on my car, which I paid for. Then I let my long-time mechanic look at it. He finally decided that he couldn't fix it, so I called back the service rep. I specifically asked him if the original offer that my $240 diagnostic bill would be credited was still good. He assured me that it would be, so I brought it in. A few days later when I went to pick up my car, I noticed that there was no $240 credit on the bill. He said something about checking his computer. When he came back, he gave me a bunch of bull about a $100 coupon I'd used and that they could have charged me more because usually that repair took longer. I gave him a piece of mind, but I was in a hurry to leave. The next day I called the service sales manager and told him what happened. After checking the bills on his computer, he immediately, without any pushback, said that he'd send me a check to cover the diagnostic charge. That looks to me as if they do this on a regular basis because a certain percentage of people will not question a bill or stand up for themselves. Everybody expects a dealer service center to pad the bill, but this was straight-up lying and trying to cheat me. I don't appreciate it and will never come back. In fact, because of this experience, I will not buy a car from Freeman. Even though when I bought the car six years ago, I had a good experience. More

What can I say Peter and his team have great customer service will always recommend Freeman Toyota. service will always recommend Freeman Toyota. More

Friendly, efficient, and professional. I don't have the required 15 word minimum, accept this as-is. I don't have the required 15 word minimum, accept this as-is. More

It was a great experience working with people who know what they are doing, thanks what they are doing, thanks More

The vehicle was a dealer transfer and I was charged for dealer installed options they say they don't know anything about. Was told I would receive a partial refund but haven't received anything. dealer installed options they say they don't know anything about. Was told I would receive a partial refund but haven't received anything. More