Freeman Toyota - Service Center

I bought my car from Freeman Toyota because the I was not able to get anyone to help me at the dealership right by my house in Dallas. I continue to drive over from Dallas to Irving, because the service has able to get anyone to help me at the dealership right by my house in Dallas. I continue to drive over from Dallas to Irving, because the service has been so wonderful. More

Usually this is a 5 star experience. Not sure what happened. There was a 3 hour wait for my truck to get an oil change and alignment. The entire lobby and bathroom area was covered in cr Not sure what happened. There was a 3 hour wait for my truck to get an oil change and alignment. The entire lobby and bathroom area was covered in crickets. One climbed over my toes while I was wearing sandals. Eww! I was told my truck was done after I went and flagged down the service manager in his office after 3 hours. I waited after I paid for 15 minutes outside for my truck to be pulled around. Appreciated the car wash. That was nice. And I appreciate that all service advisors treat women with respect and kindness. My alignment still is not fixed and I have to take it back this week. My drive out there is 40 minutes. Very frustration to have to drive back. I lost my receipt and no one from the cashier's desk or service center would pick up the phone to help me. The receptionist finally put me to voicemail to avoid me calling every 5 minutes. I did the chat feature on the Toyota webpage and was able to get someone to contact the manager to get me a receipt. Yay! Was Hoping for a better experience this week. Fingers crossed. More

Very easy to work with, reasonable, and great communications. Would choose this dealership for future car purchases, no questions asked!!! communications. Would choose this dealership for future car purchases, no questions asked!!! More

Everything was great I just wished the prices were less expensive or have more discounts available expensive or have more discounts available More

Always helpful and the time on maintenance is usually good.love my Toyota. Have a blessed day good.love my Toyota. Have a blessed day More

They have improved dramatically on the wait time. I love that the wait time us cut in half I love that the wait time us cut in half More

They listened to me about my problem and worked to get me in an already packed Service Dept schedule. Very much appreciated. in an already packed Service Dept schedule. Very much appreciated. More

Positive experience, prompt and professional service. .They had my vehicle ready the same day, thank you Freeman Toyota! .They had my vehicle ready the same day, thank you Freeman Toyota! More

Very good service. Malories is great to work with. Very communicative and willing to offer a loaner when needed Malories is great to work with. Very communicative and willing to offer a loaner when needed More

Everything went as expected. I was in and out in just over an hour. Courteous and friendly! I was in and out in just over an hour. Courteous and friendly! More