Freeman Toyota - Service Center

I'm so impressed with Freeman Toyota Service Dept. I had a squeak coming from the back of my truck. They initially thought it was my brakes and cost me nearly $300. The squeak was still there and they I had a squeak coming from the back of my truck. They initially thought it was my brakes and cost me nearly $300. The squeak was still there and they found out it was a wheel bearing. Jeff talked to management to get me a refund on the brake job I didn't need! That's some awesome service! More

Maverick kept me informed while waited about 6 mo's for vehicle to arrive, offered a few alternatives but knew what we wanted vehicle to arrive, offered a few alternatives but knew what we wanted More

Charlene was great. Explained everything and the wait time was much less than previously experienced. Well done by your team. Explained everything and the wait time was much less than previously experienced. Well done by your team. More

Great customer service. But the car was dirty inside when we picked it up. We wish it had been cleaned, since it was a pre owned one But the car was dirty inside when we picked it up. We wish it had been cleaned, since it was a pre owned one More

This dealership is very good. I have both of our Toyota's serviced here. We are very pleased with the every thing and the service department folks. Thank you, Steve for helping I have both of our Toyota's serviced here. We are very pleased with the every thing and the service department folks. Thank you, Steve for helping me today. More

The service advisor, Tim Farrand was awesome and is the sole reason for 5 stars. The mechanic's ability to get the job done right the first time was questionable if not unacceptable. Regardless, when the m sole reason for 5 stars. The mechanic's ability to get the job done right the first time was questionable if not unacceptable. Regardless, when the mechanic had issues and the outcome was not as desired, Tim took care of it. This focus on customer service to me is the most important, especially when mechanical/technical issues arise. He coordinated to make sure further efforts were done right. I've been going here for 8 years to get routine service and occasional repair work. If they ever get rid of Tim as a service advisor I will likely not come back since it is so hard to find or re-establish honesty/transparency and the customer focus he demonstrates. I have dealt with other service advisors in his absence and was unimpressed. Good job Tim, you got your location 5 stars when they probably earned 2 without your efforts. More

Amber was very professional in explaining of the car and she is a asset to your dealership she is a asset to your dealership More

Expected wait time was cut considerably in half w/everything done right the first time with a free back window blade thrown in that was needed for free. Customer service @ the facility friendly, po w/everything done right the first time with a free back window blade thrown in that was needed for free. Customer service @ the facility friendly, polite & extremely helpful to me as I'm disabled. Everyone @ Freeman Toyota deserves extra acknowledgement on jobs well done. Thanks everyone More

I always receive great service and attention to detail when i bring my vehicles in for service. Kyndal is the best! when i bring my vehicles in for service. Kyndal is the best! More

Mallory is the only reason we continue to bring our vehicles to Freeman. She’s great! vehicles to Freeman. She’s great! More