Freeman Toyota - Service Center

I normally like the service at this dealer but my experience yesterday wasn’t as good. They assigned Jimmy to be my advisor. My appointment was for 11:30 but when I arrived I was asked to wait until experience yesterday wasn’t as good. They assigned Jimmy to be my advisor. My appointment was for 11:30 but when I arrived I was asked to wait until they found him. The advisor was trying to find him and kept coming to apologize and finally decided he was not there. Another advisor was assigned and so I waited from 12-1:00. More

We were very pleased with the service we received. Everything went well. Communication was good and the service was completed in a timely manner. Everything went well. Communication was good and the service was completed in a timely manner. More

Tim was great! Will return for his assistance and customer service professionalism. His attention and willingness to work with a customer is outstanding. Will return for his assistance and customer service professionalism. His attention and willingness to work with a customer is outstanding. More

Tim did an excellent job in handling the service of my Highlander. This is my 2nd Highlander purchase from Freeman Toyota, I am always treated as a valued customer at Freeman Toyota Highlander. This is my 2nd Highlander purchase from Freeman Toyota, I am always treated as a valued customer at Freeman Toyota More

I had body side moldings installed on my new RAV4 that I got in June. My salesperson Lexy took great care of me and got them installed for me right away. While I was waiting I visited with two of the othe got in June. My salesperson Lexy took great care of me and got them installed for me right away. While I was waiting I visited with two of the other salesmen at Freeman. Even though I was not buying a car from them they were very friendly and helpful. Freeman Toyota takes care of their customers. More

Great service advisors the work is always perfect and car ready as promised. Will always recommend freeman Toyota ready as promised. Will always recommend freeman Toyota More

Jeff Harris is amazing he took care of me and getting my car fixed. He is a true gem. car fixed. He is a true gem. More

In 2015 I purchased my Toyota Highlander from Freeman and my husband purchased a Four Runner. We continued visiting Freeman to have both cars serviced following the recommended Toyota schedule. For the mos my husband purchased a Four Runner. We continued visiting Freeman to have both cars serviced following the recommended Toyota schedule. For the most part, those visits went smoothly until this visit. Needing new tires, we decided to purchase tires for the Highlander from Freeman using the Buy 3 Tires, Get the 4th Tire for $1. We called to select the tires, confirm their availability, and schedule the appointment. Following the advice of the Service Tech, we also scheduled an alignment. On the day of the scheduled appointment, I arrived 10 minutes early. I informed the Tech I would wait in the lobby and left my car with the him. After two hours of waiting, the Tech informed me the car would be ready soon but he was leaving for the day and a new Tech would complete my visit. An hour and a half later, I checked on the status of my car and was told it would be another half hour. I informed the new Tech that the additional half hour would make my total wait time four hours. I asked why the service was taking so long. I was informed it was a busy day and that alignments can take some time. I told the Tech it would have been nice to have been made aware of the expected delay and I was offered an apology. I thought the purpose of scheduling an appointment was to assure each party an efficient and successful experience. By the time I left the dealership, I had been at Freeman for 4.5 hours. But, wait! There's more! When the car was finally ready, I was given the bill $1200+ I was shocked! Subtract the $100 alignment, three tires cost approximately $1100. My husband called Discount Tire in Bedford to check their price of the same tire. Four of the same tires at Discount Tire would have cost $1183, including installing, balancing, tax, warranty, and hazard. Three tires at Freeman cost roughly the same as four tires at Discount. Had I made an appointment at Discount Tire, I might have waited an hour (at most) instead of 4.5 at Freeman. While I love my Highlander, I do not love Freeman Toyota and will not return, or recommend, Freeman Service. More

Desmond took great care of me. He remembered exactly why I made the appointment and addressed all my questions. It is always a pleasure working with Desmond. The other people in th He remembered exactly why I made the appointment and addressed all my questions. It is always a pleasure working with Desmond. The other people in the service department were also very friendly and professional. More

Peter took good care of my truck service. We had an incident with my truck antena, which he took action and got it fixed in no time. Good Job Peter!! We had an incident with my truck antena, which he took action and got it fixed in no time. Good Job Peter!! More