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Freeway Chevrolet

Chandler, AZ

4.5
1,036 Reviews

1150 North 54th St

Chandler, AZ

85226

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1,036 Reviews of Freeway Chevrolet

July 05, 2015

Best first new car buyers experience! We spoke with Sherlonda Skelton - Customer Service Specialist about an internet special & she answered all of our questions by phone & got to the deal More

by Jeanette & Joshua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherlonda Skelton & Matt Honanie
June 06, 2015

PEOPLE FIRST We purchased a ford there and two weeks later we decided it was not the car for us. We took it back and the salesmen Billy Bowler offered us a Buick More

by Leaks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Bowler and Samuel Bobadilla
May 28, 2015

Bad service We signed a contact and were told congratulations the deal was final. But a week later they asked for more money down and to increase the monthly paym More

by Freeway Chevrolet =bad service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 28, 2015 -

Freeway Chevrolet responded

We certainly apologize for the fact that we were not able to get you approved. We never tell a customer that the deal is FINAL until the bank gives us the final approval. You actually signed paperwork that stated this. So-- there is NO WAY that you should have thought that you were 100% approved. We tried our best. We certainly did not "bait and switch you." The price of the vehicle never changed. We cannot get you approved on that car period. When you have credit challenges like yours, zero money down and negative equity from your current vehicle it is a difficult loan to get approved. We tried our best. We did get an approval but the bank will not do the deal unless you put money down which would put them in a better position and they also want a higher interest rate. A higher interest rate will raise your payments. We tried and failed. But we did try and we certainly wanted to make the deal happen. We certainly apologize for your frustration and we can understand you are upset, but we were and still are on your side. We would certainly welcome your suggestions on how we could have given you better service. Thank you for giving us the opportunity to improve, Freeway Chevrolet

May 26, 2015

Colorado Purchase Great buy and service. Kenny the "greek" did a great job. Very helpful seemed to really care about me "the customer" Fantastic follow up - I would More

by John47
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Chmelka, Kenny Kousiakis
May 19, 2015

Excellent Experience Not sure we've ever had any company try so hard to work with us. Just an all around excellent experience. We dealt with Joe Ochoa, Damond and Joey G More

by Ed/Sonja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ochoa, Joey Graves and Damond (didn't get the last name)
May 19, 2015

It took a few steps to get to a deal It took a few steps and unnecessary trouble but the deal got done, hopefully next time the deal can be communicated more clearly and make sure manager More

by gonzalo angulo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisha, Mike
April 01, 2015

awesome experience Went to dealer for my first time after my new purchase great service great check list oil change and tire rotation smooth visit. Will tell everyone ab More

by bretswan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenya burwell
February 08, 2015

Awesome service department The service department is AWESOME! Scott P is always available to keep my mind at ease when there is an issue with my truck! He is truly an asset to y More

by MimiP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenst
December 13, 2014

Wish great service was cheaper!!! I love Freeway Chevrolet! Through friends and family we've had a few purchases with them and I love my car! It's a 2010 Impala and it was originally b More

by Lizandrk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Guitterz (Sales) & Ernest (Service)
December 08, 2014

Was a two-fer Worked with Dwayne, experience was so good I brought a family member back the very next day who also purchased. Highly recommend Freeway and especiall More

by grambo271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Shanklin
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