Freeway Ford

Great customer care! Our great customer service began with the telephone scheduler. I called Freeway because my typical Ford dealership just told me “you can drop it off a Our great customer service began with the telephone scheduler. I called Freeway because my typical Ford dealership just told me “you can drop it off and it may sit here for a week or our next available appointment is in early January. I then called Freeway and was given a time of 7 AM the next morning or a time 2 days away. The easy decision was the next morning! We were actually able to drop the car off the night before with the key drop. I talked to Dean the next morning and he was in process of entering the vehicle information, and thought the repairs should be done by end of day. Dean called later that day to let me know that the vehicle would not be ready for me that evening and offered a rental car on them for us to use tomorrow. We were able to pick up the rental that afternoon. The car was fixed the next day, below the estimated cost of repairs! We are 100% satisfied with Freeway and felt we received fantastic customer care! I won’t go back to the other dealership. More

Great experience Had a great experience. Timely documentation filing. Received a great price for my new van and got slightly better than expected value on my trade. De Had a great experience. Timely documentation filing. Received a great price for my new van and got slightly better than expected value on my trade. Definitely would do it again More

Oil Change Very friendly and professional I decided to wait in the lounge for it to be done and it was the exact length they estimated for the service Very friendly and professional I decided to wait in the lounge for it to be done and it was the exact length they estimated for the service More

Great service! I experienced professional service when I brought my vehicle to Freeway Ford for an oil change. Colleen provided updates of the work being done, off I experienced professional service when I brought my vehicle to Freeway Ford for an oil change. Colleen provided updates of the work being done, offered additional services without pressure, and explained all information on the billing statement. More

Great Service Department Thanks for your attention and care! Mark was awesome and the team was great. The Bloomington community is lucky to have a great dealership representin Thanks for your attention and care! Mark was awesome and the team was great. The Bloomington community is lucky to have a great dealership representing the Ford brand. More

Helpful and knowledgeable I'm glad they are so thorough in their work on my Ford Fusion. Since it's a hybrid, I don't really trust other repair shops to understand all the sys I'm glad they are so thorough in their work on my Ford Fusion. Since it's a hybrid, I don't really trust other repair shops to understand all the systems it uses. Freeway Ford folks are businesslike while also being caring and helpful. Thanks! More

Nav display off roading Tyler did a great job of letting me know what was going on and the step being take to repair my truck. I did ask to have my tires rotated . not sure Tyler did a great job of letting me know what was going on and the step being take to repair my truck. I did ask to have my tires rotated . not sure if they did it. only because the tire pressure ranged for 44 to 37 psi. More

Great people Great experience Easy to to business and always what I need Efficient process and always the correct items repaired I love Ford smart app it works well Easy to to business and always what I need Efficient process and always the correct items repaired I love Ford smart app it works well More

We have been buying from Freeway Ford for many years and are always treated well. our regular salesperson retired and Rick did a great job filling his shoes. Can't thank you enough for the great experience are always treated well. our regular salesperson retired and Rick did a great job filling his shoes. Can't thank you enough for the great experience with our recent purchase! More

Great service Really appreciate the staff and work they do. Honest and trustworthy. Go Dean and Jeremy. Only place I’ll go for diesel work. Go Dean Really appreciate the staff and work they do. Honest and trustworthy. Go Dean and Jeremy. Only place I’ll go for diesel work. Go Dean More