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Freeway Ford
Bloomington, MN
953 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 953 reviews
August 12, 2019
good overall experience-price halved for diagnostics only Did not want to repair issue with SYNC screen, but Jonathon worked well with me-told me how I could remedy problem the least expensive way, possible. Did not want to repair issue with SYNC screen, but Jonathon worked well with me-told me how I could remedy problem the least expensive way, possible. More
by IN2ESOX
Verified CustomerEmployees Worked With
Jonathan Fern
August 09, 2019
Recall repairs Very accommodating re scheduling service. Tyler's repairs were done as promised, and in a timely manner. Will visit again anytime I need an important Very accommodating re scheduling service. Tyler's repairs were done as promised, and in a timely manner. Will visit again anytime I need an important repair. More
by WKER
Employees Worked With
Tyler Sundberg
August 09, 2019
Walter was very good. The stars should say all I need to say. Walter was very good to work and we feel that he worked for us. That says all we have to say. The stars should say all I need to say. Walter was very good to work and we feel that he worked for us. That says all we have to say. More
by dtkerk
Employees Worked With
Walter Odell
August 08, 2019
Happy Customer I have used Freeway Ford as my service center for at least 15 yrs. I have always had excellent service at reasonable prices. I needed an oil change I have used Freeway Ford as my service center for at least 15 yrs. I have always had excellent service at reasonable prices. I needed an oil change and brakes replaced because I had nearly 70,000 miles on my 2013 Ford Explorer. I also had a recall on linkage for the rear axle to be completed. Tyler Sundberg was the service rep who helped me out. He gave me an estimate on the work needed and approximate completion time. The price came in lower than the estimate and time shorter. Thanks again for your great service department! More
by BOBCARTERJR
Employees Worked With
Tyler Sundberg
August 07, 2019
Service was excellent as always I have taken my car to Freeway Ford for service since I bought it there new in 2014. I have always been treated with respect and care. The service p I have taken my car to Freeway Ford for service since I bought it there new in 2014. I have always been treated with respect and care. The service people are knowledgeable and professional. I feel confident that they are giving me appropriate recommendations about needed service. I also like the coupons. I feel they are reasonably priced. The location is very convenient as well. Thank you for giving me peace of mind that my car is in the best working order! More
by ESHOLMAN
Employees Worked With
Paul Kunz
August 05, 2019
New Auto Purchase Sales did their job. Vehicle preparation for delivery was not what I expected for a new car. Sale and Sales Management stepped up their game to recove Sales did their job. Vehicle preparation for delivery was not what I expected for a new car. Sale and Sales Management stepped up their game to recover the fumble. My customer service and quality of work ratings are not related to the sales experience. More
by ned1
Employees Worked With
Tim Ross, Glen Saunders
August 02, 2019
AMAZING I spend a few days looking for vehicles, and every dealership wanted to charge me way more than what I was comfortable paying. I was treated as just a I spend a few days looking for vehicles, and every dealership wanted to charge me way more than what I was comfortable paying. I was treated as just another number to those other dealerships. Finally I decided to check out freeway ford and I will never go to another dealership! Walter and RJ, went above and beyond to make sure I got the vehicle I wanted with the payments I could afford. Thank you guys so much for all of your help, I will be sending all my family and friends to see you guys for their next vehicle!!! More
by agabbert23
Employees Worked With
RJ Johnson, Walter Odell
August 01, 2019
Great new staff! I see a whole bunch of new faces since my last oil change. The new staff is great! They are engaging and courteous and very helpful! Something else I see a whole bunch of new faces since my last oil change. The new staff is great! They are engaging and courteous and very helpful! Something else I really appreciate is that if you decide to preformed a repair yourself someone is willingly to give you pointers that is definitely very cool. I highly recommend the Freeway Ford Service Center to anyway whether they bought their car there or not and regardless of make or model! More
by SHAWN.FROMALEXANDRIA
Employees Worked With
Paul Lovaas
August 01, 2019
Service Very friendly at check in. Extremely fast service. Kept me informed about the progress of my vehicle. Will never go back to apple valley ford. Very friendly at check in. Extremely fast service. Kept me informed about the progress of my vehicle. Will never go back to apple valley ford. More
by MAKINWAKE3
Employees Worked With
Rick
July 31, 2019
Dishonest Quote for Service Item This is a review of the service dept. They provided a dishonest quote, saying I needed new rear & front brakes @ $800.00. Specifically, they said the This is a review of the service dept. They provided a dishonest quote, saying I needed new rear & front brakes @ $800.00. Specifically, they said the rear brakes were "metal on metal" and the fix needed to happen ASAP. I thought it was odd since I have never heard any noise when braking (and my car is relatively new at 35,000 miles). I had a road trip planned for the same week, so wanted to get a second opinion. I went to Midas on Lake Street in Minneapolis. What a difference in customer service & honesty. They told me I am good to go for now + at least 5,000 miles (and even showed me the brake pads up against the measuring tool) - at no charge. They also documented that there are 8MM and 5MM left on the pads (versus the 0MM and 1MM that Ford documented). I do have paperwork showing the difference. To add to the poor experience at Ford, they also could not find my keys at the end of my quick lane appt (which took two hours). And they forgot )or just decided not to) do one thing I wanted (pull the door code). Unfortunately (or maybe fortunately for me) by that time I was out of patience and time. They also said they wanted $50.00 which seemed steep to get a door code #. It could be standard, I am not sure. The woman at the service reception desk was kind and friendly. I hate giving a bad review, but it is sometimes needed to prevent others from having a shady experience. I won't be back. This is for the Freeway Ford in Bloomington on Lyndale. More
by waynecargarage
Employees Worked With
Service Advisor was Paul Lovaas
