Freeway Ford

Two rattles, neither fixed, one made worse Brought my Ford Edge to Freeway Ford to address two rattles. I was very specific with where they were and how to recreate them. Left my car there for Brought my Ford Edge to Freeway Ford to address two rattles. I was very specific with where they were and how to recreate them. Left my car there for the day, and Ford said they could not find either of them. Disappointed, I asked John (my service rep) to go on a ride with me when I picked it up. We found the rattles within 10 seconds of ramping onto the highway. He said one of the rattles we heard is common and unfixable. He showed me exactly where it is and how it happens. The part looked damaged, which was likely done when the car was fixed for another issue. However, John classified the damage as "cosmetic", because the part still functioned.. even though the part now rattled. I was told that every Edge rattles like that. The fix for that rattle was "turn up the radio", as John put it. By parallel reasoning, does that mean that if Ford dented my door during service they wouldn't fix it because the door still functions? I doubt it. The other rattle I could poke the area and make it stop. I figured that would should be very fixable. But after leaving my car at the dealership for over a week, John told me Ford did the best they could but couldn't fix it. John said that they followed the only work instructions for that area, but it didn't fix it. So they were out of ideas and gave up. Unfortunately, whatever they did to try and fix it actually made the rattle worse. In the end, I brought my car to the dealership 4 separate times for the same issue, and left it there for over a week in total. Neither rattle was fixed, and one was made worse. I would not recommend this dealership. Ford's fixes, per John, were "turn up the radio", "it's not that bad", and "it wouldn't bother me". On the bright side, they did wash my car and fill up the gas tank on the last pickup. Nonetheless, I left disappointed. More

Good experience Thank you Freeway Ford...my son picked up a screw in his tire and it was going flat. I called around for a repair everyone wanted 3 plus hours to er Thank you Freeway Ford...my son picked up a screw in his tire and it was going flat. I called around for a repair everyone wanted 3 plus hours to er it in. You looked at his vehicle when we arrive and we able to get us a tire and back on the road before anyone else would even look:) Thank you! More

Used Low Milage Flex Dealer went out of their way to locate a used low milage Flex with the particular feature set I wanted. Very satisfied with the results. Dealer went out of their way to locate a used low milage Flex with the particular feature set I wanted. Very satisfied with the results. More

Great service & communication throughout the process! My car appeared to have electrical issues and finally would not start. It was towed and dropped off on a Saturday and I got a call 1st thing Monday mo My car appeared to have electrical issues and finally would not start. It was towed and dropped off on a Saturday and I got a call 1st thing Monday morning to confirm it was there and get my details. They contacted me with updates more than once a day for the 3 days they worked on it! Got it back up and running again and they even washed it for me! More

Great prices and service! Very happy with the fast service and excellent prices.I would recommend Brian and Freeway Ford and I will definitely do business with them again. Very happy with the fast service and excellent prices.I would recommend Brian and Freeway Ford and I will definitely do business with them again. More

Great, and no BUTS Went in for an oil change and tire rotation - ended up with a new tire and brake pads and a reminder that I had a recall on the passenger side air bag Went in for an oil change and tire rotation - ended up with a new tire and brake pads and a reminder that I had a recall on the passenger side air bag !!! So, even though I ended up with more being done then I thought would be with the check-up - they found a bad tire and brakes - so my family is safer on the road once more. I have been going here since 2010 - bought two new cars and had all my check-ups here and have always left happy --- except for the coffee and they wouldn't give me a Mustang convertible !!!! More

Excellent Dealership Everyone we dealt with was welcoming and knowledgeable. They were able to evaluate the vehicle we turned in quickly. Impressed with accountant who d Everyone we dealt with was welcoming and knowledgeable. They were able to evaluate the vehicle we turned in quickly. Impressed with accountant who did our paperwork. Salesperson went over the car completely inside and out and how everything worked and said not to hesitate to call or come in if we had any questions. Both General Manager and Sales Manager greeted us and thanked us for our business. Also noted how immaculate the dealership was. All in all, a god experience. More

EXCELLENT SERVICE Arrived at Quick Lane to have the car battery checked out, battery was bad, battery was replaced. In and out of shop under an hour. Arrived at Quick Lane to have the car battery checked out, battery was bad, battery was replaced. In and out of shop under an hour. More

Good But.... The service adviser Dean G. was very helpful. The but is this --my right front blinker light was not working after I picked up my vehicle (the air ri The service adviser Dean G. was very helpful. The but is this --my right front blinker light was not working after I picked up my vehicle (the air ride compressor was replaced) the front blinker wires were not re-connected. More

Great service Tim was great to work with, real friendly and amazing knowledge about the vehicles that were in the lot. He went above and beyond helping us find the Tim was great to work with, real friendly and amazing knowledge about the vehicles that were in the lot. He went above and beyond helping us find the perfect truck for my dad with all the options he wanted. More