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Freeway Ford
Bloomington, MN
953 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 953 reviews
January 21, 2020
Smelly truck CV Boot was replaced along with a drive shaft. Oil from boot got on engine parts and burns. Fumes go into heating system in cab. Techs apparently cant CV Boot was replaced along with a drive shaft. Oil from boot got on engine parts and burns. Fumes go into heating system in cab. Techs apparently cant get the oil off. OK while moving.At Stop lights the stink at times requires me to roll down my windows. Not fun on cold Minnesota winter days. Maybe someday it will be gone. More
by ARUSSELLDDS
Verified CustomerEmployees Worked With
Tyler Sundberg, Bryan Stumpf
January 20, 2020
Good service Needed a new water pump and oil change. Had the truck towed in a day early and the service manager, Brian, wrote it up. He was friendly, efficient and Needed a new water pump and oil change. Had the truck towed in a day early and the service manager, Brian, wrote it up. He was friendly, efficient and courteous. The diagnosed the problem that afternoon and had it done by 10:30am the next day, sooner than I expected. The only reason I didn't give them 5 stars this time is due to the technician not replacing the oil change sticker. Not a big deal but it shouldn't be missed. Otherwise very happy with Freeway Ford service department. More
by MikeL
Employees Worked With
Brian ( Service Manager )
January 20, 2020
Staff was very helpful and took great care of me. Got a very fair deal and love the new truck! Would definitely do business with Freeway Ford again. very fair deal and love the new truck! Would definitely do business with Freeway Ford again. More
by Jordan.k.blankenship
Employees Worked With
RJ Johnson, Fernando Escobal, Shane Whittall
January 20, 2020
Knowledgeable service advisor Very nice cashier in service, document the maintenance done, all over professional staff. Dean in service is very good with communication. I would 5 s Very nice cashier in service, document the maintenance done, all over professional staff. Dean in service is very good with communication. I would 5 star the woman in service but I don’t remember her name. More
by klheaner
Employees Worked With
Dean Gustafson
January 17, 2020
It was my first experience there. Was excellent and I would recommend to others. Completed the work under the estimated time. Thanks again for the great service! Steve Challeen would recommend to others. Completed the work under the estimated time. Thanks again for the great service! Steve Challeen More
by CHALLEEN8142
Employees Worked With
Dean Gustafson
January 17, 2020
This was the craziest thing I’ve done. Wasn’t planning to buy a new flex but Shane found me an excellent replacement. A new model with a lot less miles. Shane was a lot of fun to deal with. to buy a new flex but Shane found me an excellent replacement. A new model with a lot less miles. Shane was a lot of fun to deal with. More
by lisarswanton
Employees Worked With
Tim Ross, Fernando Escobal, Shane Whittall
January 15, 2020
I had a recall fix at this dealer for my 2015 Ford Explorer. The scheduling assistant was very friendly over the phone, they got the job done in a few hours, and they provided a courtesy shuttle to an Explorer. The scheduling assistant was very friendly over the phone, they got the job done in a few hours, and they provided a courtesy shuttle to and from my house. More
by BRANDONLEPASTI
Employees Worked With
Tyler Sundberg
January 14, 2020
Additional Problems I had brought my truck in for a couple recalls and general maintenance. I also told them I had a small oil leak on my driveway. They told me it was I had brought my truck in for a couple recalls and general maintenance. I also told them I had a small oil leak on my driveway. They told me it was only a seal needed on the oil plug. Less than one week later I was back now with a much larger oil leak on my driveway. Now I was told that I needed a different part replaced for an additional $400.00. I find it hard to understand how in less than 1 week after service, that this new leak suddenly appeared and was to be repaired on my dime. More
by SEABERG4
Employees Worked With
Mark Sloper
January 13, 2020
Dealer service/repair is always spendy but the service I got was quick, with no appointment needed; the recommended further repairs only only confirmed what I already knew, nothing new got was quick, with no appointment needed; the recommended further repairs only only confirmed what I already knew, nothing new More
by BEAMER99986
Employees Worked With
Tyler Sundberg
