Freeway Ford

Felt like i got spit on I was talking to a salesman over email and he told me i was able to get a special which was 3000 over KBB and 500 dollar visa if i went in there and s I was talking to a salesman over email and he told me i was able to get a special which was 3000 over KBB and 500 dollar visa if i went in there and sold my vehicle to him. He also said that he would go by KBB pricing instead of other pricing. I drove all the way there because this person emailed me telling me he could do all of this stuff for me and i get there and he has his boss drive it and gives me the keys and says sorry we cant help you out at all and we wont give you the special either. So I drove 45 minutes to a dealership where an employee told me he would help me do something and didn't t follow through with it at all it was the worst customer service i have every had. I felt like it was a joke and felt spit on. More

Great car buying experiance love my dealer Got a new Edge love it our sales gal Deb Anderson did a great job, see her if you need a car, truck. Great selection and prices and a smooth process. Got a new Edge love it our sales gal Deb Anderson did a great job, see her if you need a car, truck. Great selection and prices and a smooth process. More

Brand new Ford Escape owner Love my vehicle, Freeway Ford and their staff did a great job. Thanks to Debbie, Lincoln, Charlie. I am going to recommend everyone to you, great pri Love my vehicle, Freeway Ford and their staff did a great job. Thanks to Debbie, Lincoln, Charlie. I am going to recommend everyone to you, great prices, great selection and great staff! More

Great sales experience for out of town buyer I live in Fargo and recently purchased a used vehicle from Freeway Ford in Bloomington which I found on their website. I worked with Saad initially o I live in Fargo and recently purchased a used vehicle from Freeway Ford in Bloomington which I found on their website. I worked with Saad initially over the phone and he was very responsive to my questions. I had a friend that lives near the dealership schedule a test drive to scout the vehicle out for me. Saad was extremely helpful in setting that up around my friends schedule even though this meant he needed to share this sale with a coworker in sales due to a conflict in his schedule. Duane picked it up at that point and was great to work with during the test drive and making the sale over the phone. Freeway Ford was fair in their price and the sale went smoothly. As an "out of towner" they even helped me pick up the vehicle by having Saad shuttle me to the dealership after I was able to catch a ride on a business trip to downtown Minneapolis. Saad was friendly, professional, and made the car buying experience a breeze. I would recommend Freeway Ford to anyone that's in the car market...Thanks guys! More

I am the owner of a 2003 Ford Taurus and have had it serviced at Freeway since I bought the car. Economically times are tough and I would love to get a new car but I just cannot afford the monthly paym serviced at Freeway since I bought the car. Economically times are tough and I would love to get a new car but I just cannot afford the monthly payment right now. So, took it in last week for a winterizing visit to the Quick Lane and I know that I have an oil leak(oh the smell). So, the care was done but...had to go to the regular service department and saw those guys yesterday(11/10/13). Dropped the car off with Oly and a few hours later he called and stated that they could not find the leak and put some dye in the oil and he told me drive it for 400 miles or so and bring it in to see where it is coming from. The best part of it all, even though Oly has tremendous customer service skills....he ran my car thru the wash and there was no charge for the day. What??? No service charge!!! That is amazing customer service and how honest treatment is why I have used your service department since I bought the car. Just a big thank you and thanks for keeping the doors open. Sue More

Great immediate service when looking at the Ford Fusion we were interested in, even though it was right before close on a Friday. Sales person had car pulled up and ready for us in the morning when we cam we were interested in, even though it was right before close on a Friday. Sales person had car pulled up and ready for us in the morning when we came in to see it again/take it for a test drive. The car itself was fine, so we started the negotiation process. We agreed on a price, interest rate, monthly payments, and a few repairs decently even though they cycled two different people in addition to the sales person in front of us. When everything was "agreed upon," we waited almost an HOUR for the papers and NOBODY paid attention to us. All staff scattered and let us just sit in the office the entire time. FINALLY someone said we were next for papers AFTER we asked directly. HOWEVER, the person came out and called for ANOTHER person in line before us. So more waiting. We were livid, since it takes about 20 minutes for the first part of that process, and can take up to an hour for each deal. When we finally met with someone, she waltzed across the entire showroom for five minutes before "finding" us. When she sat down, she told us the car was "as is" and had hail damage. This was news to us, as the sign on the car had the 30 day/1000 mile warranty box checked and NOBODY had said ANYTHING about hail damage. We demanded to see what they were talking about and were brought to our car, which had been cleaned up. Without the dirt, the damage was everywhere. They refused to drop the price for the damage AND told us that they were not going to be able to get the agreed upon interest rate. We were done. Walked out. Would NOT recommend this place for ANYTHING. They are poor service, quality, and trust all around. Awful. More

We brought our car in for warranty service at Freeway Ford since they're the closest Ford dealer to our home even though we didn't buy our car from them. There were a few build issues with our car and Fr Ford since they're the closest Ford dealer to our home even though we didn't buy our car from them. There were a few build issues with our car and Freeway Ford was not willing to help. They claimed that the noise we heard in our steering is normal, claimed than an incorrectly installed door trim panel was acceptable and claimed that there was nothing wrong with our rattling headliner and that we would just have to live with it. I have since taken our car back to the dealer where we bought it and all of these issues have been resolved under warranty. I had a bad experience with the New Car Sales Staff at Freeway Ford when we were shopping for our car but decided to give them a chance for Service business since they're so close to where we live. I will never go back to Freeway Ford. Sandy was courteous and friendly but since Freeway Ford wouldn't help us I can only assume that she wasn't helping us since she was our Service Writer. More

While out on test drive we had to stop for gas. While putting gas in the car Rob stood by the pump smoking, then when he got back in the car he made the car reek of cigarette smoke. When I'm going to spe putting gas in the car Rob stood by the pump smoking, then when he got back in the car he made the car reek of cigarette smoke. When I'm going to spend $30k on a car I'm going to test drive my way. I had a detailed list of items to evaluate on the car and instead the whole time we were out Rob kept trying to rush me back to the dealership, probably so he could have another cigarette. So then I took him back so I could either continue the test drive by myself or so he could find someone else. He was not willing to do that but instead continued rushing me and preventing me from properly evaluating the car. Then once we returned to the dealership I was sitting in my car making notes about the car on my evaluation sheets and I overhear him complaining about me to another employee while they're both out having a cigarette. I will be calling the sales manager to complain about his service. I only ended up being stuck with Rob because Tim was too busy and not willing to help me when I came in. More

I really enjoyed the great personalized customer service Kevin & Lincoln provided to my partner and I. I can definitely see why USAA had recommended going with your dealership, as the personalized customer Kevin & Lincoln provided to my partner and I. I can definitely see why USAA had recommended going with your dealership, as the personalized customer service and attention by far rivaled all of the other dealerships that I worked with (over 10). More

FAST SERVICE SETUP GOT ME IN WITHIN 2 DAYS AND HAD IT FINISHED THE FOLLOWING DAY. ONLY ISSUE WAS A SMALL PIECE OF THE GRILL THAT WAS CRACKED WAS TOTALLY BROKEN WHEN WORK WAS DONE. FINISHED THE FOLLOWING DAY. ONLY ISSUE WAS A SMALL PIECE OF THE GRILL THAT WAS CRACKED WAS TOTALLY BROKEN WHEN WORK WAS DONE. More