Freeway Honda

Shawn and Phat were extremely informative throughout the service of my vehicle, which included a new set of brakes, oil change, new battery, and replacing the steering and brake fluid. They were both frien service of my vehicle, which included a new set of brakes, oil change, new battery, and replacing the steering and brake fluid. They were both friendly and very knowledgeable about my vehicle and the services they were providing. My car was returned to me in a timely manner, only 4 hours, and looked better then when I brought it in, after being washed at no charge. The pricing was inline with other dealerships that I have had the vehicle serviced at. I would definitely recommend these guys to anyone having their Honda serviced. More

We have not purchased a car for 20 years, as an older couple we were concerned of being taken advantage of. After going to several different Honda dealers, we had a very different experience at this one couple we were concerned of being taken advantage of. After going to several different Honda dealers, we had a very different experience at this one!!! Rich met us outside when we got to the dealership and we let him know that we were looking for a used Odyssey van so Rich proceeded to show us 3 different models - no one else ever told us about all of the differences of the different models!! After Rich went through the cars we let him know that we didn't necessarily need a new van - he let us know that the cars we had looked at were all pre-owned/certified and what that meant - we thought they were new they were in such great condition - again none of the other places explained about used vs new or the certified status. Hector came out to show us the car and take us on a test drive, we knew right away that we wanted to buy our car here and from these people. When we got back we told Rich, he asked if we were AAA memebers, (we are) and he offered us a discounted price, it was very easy. We still can't believe how beautiful our new (used) car is and how simple it was to buy - after the other dealers we thought it was going to be hard. Rich should be commended on his attention to detail and his like new cars!! He even called us the next day to see how ever thing is and if we are still as happy with the car. We will recommend Rich, Hector and this dealership to our family and friends, there are not many honest people/places that you can trust anymore but we feel this is one. More

Being a woman I have always been nervous about bringing my vehicle to a service center. I don't know or understand anything about cars. I have always felt intimidated or pressured into services or repa my vehicle to a service center. I don't know or understand anything about cars. I have always felt intimidated or pressured into services or repairs. I have just moved to Tustin and decided to try Freeway Honda. Vance was my service advisor and did a great job! He was VERY patient with me and answered all of my questions. He did not try to sell me anything that was not needed. My vehicle was serviced in a timely manner, the price was fair and they even performed a courtesy car wash. I will definitely be bringing my vehicle back to Freeway Honda whenever I need service or repair. Bella More

My wife and I have a 2010 Honda Pilot. We did not buy this vehicle from Freeway Honda. We had an on going problem that the selling dealer could not or would not fix. We finally tried Freeway Honda. this vehicle from Freeway Honda. We had an on going problem that the selling dealer could not or would not fix. We finally tried Freeway Honda. Well from the minute we arrived we were treated well by Steven Lee and the best part they fixed our car!! I was very impressed with the level of communication and professionalism. They even had their shop foreman Jamie explain to me exactly what was going on with my vehicle and what he did to repair it. I will definitely continue to have my vehicle serviced here! More

I was just looking and was not ready to buy because it was the day before we left for a week long vacation. I couldn't say no because I received such a great price and made arrangements with our salesman was the day before we left for a week long vacation. I couldn't say no because I received such a great price and made arrangements with our salesman Amir to leave the car there until we returned - what a great overall experience. When we returned, the car was detailed and ready to go. It made returning from vacation an enjoyable event. Quoting my wife - "best day ever!" Thanks! More

07/24/2010 I am Jake and I am a registered nurse and I 07/24/2010 I am Jake and I am a registered nurse and I would not recommend anyone i know to even consider buying a car from this dealership. I was a 07/24/2010 I am Jake and I am a registered nurse and I would not recommend anyone i know to even consider buying a car from this dealership. I was a first time buyer when I bought my first car from this dealership and they totally screwed me over with no remorse. They sold me me a civic with no armrest and no power mirrors, no power locks, an alarm system that only locks the front doors and not the back? i found that out 2 weeks later and i called and they wanna charge me an extra 150$ to install the back door locks? xxx?! they know how to really fool people and mislead them into making a bad decision. They sold me a civic dx-vp for 18,000 with an 11.35% interest rate?! which will come out to 30,000 in 60 months? and they present it to me like oh my credit sucks and my credit score is unavailable, this and that, I was very naive at the time and they took complete advantage. Everyone knows car salesmen are the xxxx of all professions but they are really taking it to new extremes. I am trying to find a way out of this situation they have put me in but they aren't letting me. I feel like I should get a lawyer and find out what my options are because they aren't giving me any. I would rather much lease the car now know all that I know because they didn't tell me anything at the time but they say they don't lease cars to first time buyers? xxxxxxxx. how are they going to approve me on a 500$ a month car payment and not on a $200+ a month lease payment. They are really good at keeping their customers in the dark and lying when they feel like they have to. I am so angry with how they presented everything to me and how they have ignored my calls, if theres anyone out there that can help me or just give me some advice on what I can do It would be very much appreciated. I am so depressed after dealing with these people because I could have had a way better car at a way cheaper price if I went somewhere else. Do not go to these people to buy a car, lease a car, get your car fixed etc. just stay away from this dealership. More

after reading some reviews I was not sure i wanted to take my business to Freeway Honda.They were close to where i lived so I tried them on, knowing I could walk out at any time. I met Steve he was very take my business to Freeway Honda.They were close to where i lived so I tried them on, knowing I could walk out at any time. I met Steve he was very knowledgeable. After finding the car I wanted we sat down for a very hassel free deal we agreed in less than a hour. Peter in Finance great. Everyting went great thanks Freeway Honda More

I came in this weekend to look at cars to see what I might like, Hector actuallyseemed like he cared about what my wants and needs were, he showed me Accord EX and I fell in love with the car. I was wo might like, Hector actuallyseemed like he cared about what my wants and needs were, he showed me Accord EX and I fell in love with the car. I was worried that I might not be able to afford it but Sal got me a great interest rate along with a great price. This is my fifth car I have purchasedand by far the best experience, I will return to freeway Honda next time I buy another car. More

I bought a 2009 HONDA CR-V just a few weeks ago. I have had to take it back about 3 times for items they promised and now want me to pay ( mats, cover for back...) One window was releasing GLue everyti had to take it back about 3 times for items they promised and now want me to pay ( mats, cover for back...) One window was releasing GLue everytime it was rolled up and down...The part was ordered last week. I Called Tue. ...it has come in...I told them I would be in on Sat. at 7:00......The workers did not get there until 9:30 or 10:00. There were so many things wrong with my car and now they will not fix.I just bought it 2 weeks ago. About 15 people were sitting in the service lounge and everyone had had a bad experience with HONDA SERVICE. Saib Gonzales is great in Service.He aims to please; however, his hands are tied because of the ruthless, deceitful salesmen and management. Also, the odometer had 3 different readings and when I took it to CARMAX to check it THey said the Odometer readings are screwed up. I can someone sleep at night when they know they have just ripped off a teacher...??? An Unbelievable nightmare...I GOT A LEMON from FREEWAY HONDA...... A LEMON....A LEMON....A LEMON.. More

I don't even know where to start. I bought my car I don't even know where to start. I bought my car from this dealer and had a GREAT experience. Ty Trieu gave me a great price and didn't try and u I don't even know where to start. I bought my car from this dealer and had a GREAT experience. Ty Trieu gave me a great price and didn't try and upsell me or feed me any BS. I have had several issues in the past with bringing my car in only to find they didn't have the parts. For some reason they decide not to tell me until 4-5 hours pass. So basically I waste a day for absolutely no reason at all. When I had work done and was told they didn't have loaners, then after the issues with not having the parts they pulled one out of the back! So they lied about not having loaners. Strange. Of the 5 service employees I have dealt with, 3 of the 5 have been extremely condescending and rude. They look and talk to me as though I am an idiot and deny every claim causing me to repeatedly push for something to be done. Recently, I went in to get some parts replaced that had been damaged by a car wash. When I picked up the car I realized it wasn't installed correctly. There were broken parts that were used. I went back in to get it fixed and left my car and guess what? they ordered the wrong parts. I am told me to come back the next day. So i go back the next day and only one side is fixed even though i had asked them to check both. Soooooooo now I have to return for the third day in a row and they can't even guarantee the parts will be in!!!! I have wasted countless hours for no reason at this dealership. I am so frustrated to the point that I do not want my car any longer. I am considering selling and buying a toyota or lexus. I have to say that Mike is a die hard salesman that pushes way to hard to get their expensive and overpriced service done. He speaks to you like a robot, doesn't listen well at all and I saw him openly mocking a customer behind her back. Vance doesn't show much emotion. I wouldn't say he's mean, but he's definitely not nice. He gets the job done, but I feel like I have to go out of my way to make him feel comfortable. Shouldn't it be the other way around? Out of all my complaints and horrible service experiences, I have to mention that Mack and Alysha are the only two employees that treated me with respect, seemed genuinely concerned with my issues, and were friendly/easy to talk to. There is so much more I could say but I'll stop here More