Freeway Toyota of Gilroy

Very nice experience, good customer service and informative about the condition of the car. The condition was resolved. Thank you. informative about the condition of the car. The condition was resolved. Thank you. More

Everyone was so welcoming. Jose, helped me in finding my Truck I’ve been wanting. He was very informative and very helpful. Jose, helped me in finding my Truck I’ve been wanting. He was very informative and very helpful. More

Great customer service and very helpful. Explained what packages were included and worked it out . Explained what packages were included and worked it out . More

They were fast and attentive. I left specific instructions for them and they followed them to a T. I left specific instructions for them and they followed them to a T. More

Very attentive and very helpful He was very helpful and attentive with me and made the process very smooth attentive with me and made the process very smooth More

Camary was very patient and helpful as I debated between 2 different cars and different trims. He was able to find my perfect car within my budget at another location within a week. Everyone I spoke with wa 2 different cars and different trims. He was able to find my perfect car within my budget at another location within a week. Everyone I spoke with was so helpful and made the process easy and quick. More

Arrived a little early, took car right in and had it done in about an hour. in about an hour. More

They weren't pushy in trying to sell a car to us that wasn't right for us. Very low pressure. Took their time with us wasn't right for us. Very low pressure. Took their time with us More

Worst post purchase customer service I have ever encountered. I purchased a RAV4 and had to get service to make my new key as the sales rep never responded and his colleagues covered for him as to w encountered. I purchased a RAV4 and had to get service to make my new key as the sales rep never responded and his colleagues covered for him as to where the second key was. Never got return calls from the sales manager where inleft messages at least 3 times. After 3 weeks I connected with the service dept who had the key made after a week. The story I was given upon purchase was that they were to mail me the second key which was an impossible statement (unknown at that time) as they need the car to program it. Buy somewhere else. Service dept is amazing. More

Typical misinformed salesman. Claims tires were within, “Spec” which they weren’t if you measured from the proper wear indicators. Says rear brakes were in spec which they weren’t Claims tires were within, “Spec” which they weren’t if you measured from the proper wear indicators. Says rear brakes were in spec which they weren’t if they were measured correctly. I’m pretty sure used cars cannot leave the lot in said condition. Yes, I know what I’m talking about and yes I had it documented by a separate, well established repair facility. Front brakes were done by them and the caliper pins were found loose and wear sensor retaining bolt back out on the first actual drive with the vehicle purchased which left us stranded for some time. I can go on and on but maybe BBB can do a better job of it. They also let me roll out of there without temp registration plates, just dealerships name plates. Rated one of the worse Toyota dealerships in the area for a reason. 🤷🏾‍♂️ More