Freeway Toyota of Gilroy

Typical misinformed salesman. Claims tires were within, “Spec” which they weren’t if you measured from the proper wear indicators. Says rear brakes were in spec which they weren’t Claims tires were within, “Spec” which they weren’t if you measured from the proper wear indicators. Says rear brakes were in spec which they weren’t if they were measured correctly. I’m pretty sure used cars cannot leave the lot in said condition. Yes, I know what I’m talking about and yes I had it documented by a separate, well established repair facility. Front brakes were done by them and the caliper pins were found loose and wear sensor retaining bolt back out on the first actual drive with the vehicle purchased which left us stranded for some time. I can go on and on but maybe BBB can do a better job of it. They also let me roll out of there without temp registration plates, just dealerships name plates. Rated one of the worse Toyota dealerships in the area for a reason. 🤷🏾‍♂️ More

The service is good and business oriented. The service crew have a pleasant and accommodating personality. The service crew have a pleasant and accommodating personality. More

They were honest, very informative, and gave us a great price, I would like to acknowledge Eduardo. price, I would like to acknowledge Eduardo. More

The service center is exceptional, very respectful and quick. Completely different from the sales department, night and day difference! I was skeptical bringing my car in because I had such a terrible exp quick. Completely different from the sales department, night and day difference! I was skeptical bringing my car in because I had such a terrible experience with the sales department, but I was pleasantly surprised. I will be coming back but ONLY to the service center...never again to sales!! More

Steve is very professional. Dave was nice but could have made a better deal. Amber was cordial and helpful. Dave was nice but could have made a better deal. Amber was cordial and helpful. More

When I went to see the car I liked, I felt unsure, but the person who helped me gave me the reassurance and confidence I needed. the person who helped me gave me the reassurance and confidence I needed. More

Great service and professional staff. They Were informative and thorough with the service and they were efficient They Were informative and thorough with the service and they were efficient More

Buying a car can be stressful and it’s one of my least favorite things to do but I had an amazing and relatively stress free experience from beginning to end with Jonathan Aguero and everyone else working favorite things to do but I had an amazing and relatively stress free experience from beginning to end with Jonathan Aguero and everyone else working with me at Freeway Toyota in Gilroy! I love my new(used) Lexus is200t! More

I consistently go half an hour out of my way JUST to deal with Freeway Toyota's service department. That's how much I like them! with Freeway Toyota's service department. That's how much I like them! More

Great service! I appreciate having Julian as my service advisor and the work all the auto technicians perform on my car. I trust that my car is being serviced well I appreciate having Julian as my service advisor and the work all the auto technicians perform on my car. I trust that my car is being serviced well and that I am not being offered services that I do not need. More