Freeway Toyota of Gilroy

Most times I have great experience, but time I was not impressed. Communication was not clear, I was quoted 1 - 1.5 hours, but at the. 2 hour mark the routine oil change wasn’t complete. Although I am ac impressed. Communication was not clear, I was quoted 1 - 1.5 hours, but at the. 2 hour mark the routine oil change wasn’t complete. Although I am accustomed to things running behind this time no one communicated until a lady noticed me checking things out and actually went and found out for me. Please check my records to see who the service manager I worked with this time to possibly help them with their customer service. It was someone I had never worked with before and will make sure the next time I do schedule to use someone else More

Terrible. Will be my last purchased there. Sells guy that I had was the worse. They don’t care what you want, it’s what they want to sell you. On top of that t Will be my last purchased there. Sells guy that I had was the worse. They don’t care what you want, it’s what they want to sell you. On top of that the driver door had a scratch below door and they didn’t care, they supposed to fix it but didn’t. I now have new damaged door car? Unbelievable More

Freeway Toyota of Gilroy always helps me and my family out with the purchase of new cars, they make the process quick and easy without any problems. out with the purchase of new cars, they make the process quick and easy without any problems. More

Evelyn was professional and courteous explaining everything in detail. The staff in the lounge informed me that refreshments were available. I thoroughly enjoyed my visit everything in detail. The staff in the lounge informed me that refreshments were available. I thoroughly enjoyed my visit More

I was kept waiting even after the service was done. . this was not nice. My service contract says that there's an oil change at 5K miles. This is primarily why I brought in the car. The paperwork says . this was not nice. My service contract says that there's an oil change at 5K miles. This is primarily why I brought in the car. The paperwork says no oil change was done. Very disappointing. More

Freeway Toyota always tries to "steal" from their customers. You advertise on your website that if an oil change and tire rotation are not completed in an hour it is free. I visited your service depa customers. You advertise on your website that if an oil change and tire rotation are not completed in an hour it is free. I visited your service department with a coupon code which had the 3 coupons and your oil change in an hour or free statement. Your service advisor, Sol said they could not complete the oil change and tire rotation in an hour, so I asked him to remove the tire rotation and just complete the oil change. From my coupon card he cut out the part where it says "oil change in an hour or free" statement, said this was a coupon and did not apply the $50 dollars off. Your staff members are trying to deceive your customers and play games. Please make sure you pay attention with what you ask, the service advisors try to play tricks. My previous visit, I scheduled an appointment and was asked if I was going to wait for the car or go home. It was my mistake to say I would wait at home, because 4 hours passed and they had not completed my oil change until I went back and checked in with the service advisor. At this point what is the purpose of an appointment. I have had horrible experiences over and over with Freeway Toyota. As a local I always gave you the benefit of the doubt and went to you first. I will not be returning to Freeway Toyota. More

I had a great experience purchasing my 2026 Siena from Freeway Toyota of Gilroy a week ago. Eduardo is a really professional salesman. He helped me to get the car what I wanted. The finance team is nice a Freeway Toyota of Gilroy a week ago. Eduardo is a really professional salesman. He helped me to get the car what I wanted. The finance team is nice and professional too. I do really recommend. More

We felt well taken care of, as each person was friendly and worked diligently to meet our needs and financial capacity to purchase our car. and worked diligently to meet our needs and financial capacity to purchase our car. More

Service was prompt and efficient. Julian was clear in his explanation of how my car is serviced and when to bring it in again. Julian was clear in his explanation of how my car is serviced and when to bring it in again. More

Julian was pleasant and helpful with questions I had. I only bring my Rav 4 to Gilroy I trust their services, professionalism and love the fact that they keep me updated on what is going on via text mes I only bring my Rav 4 to Gilroy I trust their services, professionalism and love the fact that they keep me updated on what is going on via text messages. More