Freeway Toyota of Gilroy

Jesse Cabrera has always got me in right away taken care of me by far the best customer service around. I used to go to the nearest service location now I drive out of town to freeway Toyota for all my main of me by far the best customer service around. I used to go to the nearest service location now I drive out of town to freeway Toyota for all my maintenance needs. More

The dealership is fine has a spacious waiting area a good amount of seating snacks for guests and restrooms, easily accessible. The only issue is sometimes service takes a long time. I had an oil change, ali amount of seating snacks for guests and restrooms, easily accessible. The only issue is sometimes service takes a long time. I had an oil change, alignment and tire rotation and it took 4 1/2 hours. I understand that they were very backed up, but I did have an appointment and I showed up on time. The service person was very nice, but it was not communicated to me how long it might take, and I only found out they were behind through overhear other customers complaints. More

Amazing people they help me alot and had soo much best customer service i have gotten customer service i have gotten More

My visit and interaction as wonderful . I truly enjoy my new crown . My salesman Eduardo Mendoza was outstanding I truly enjoy my new crown . My salesman Eduardo Mendoza was outstanding More

complain regarding my lexus nx 300 rare breakpads and i just wondered that my rare breakpads is easy to worn out and its only 3 months that i bought it supposed to still new even i used it for 5 k miles al just wondered that my rare breakpads is easy to worn out and its only 3 months that i bought it supposed to still new even i used it for 5 k miles already i know it is used that i bought but its not consuming the breakpads like that meabing toyota services did not change the pads More

Everyone I have always dealt in the servie department has always been very courteous and helpful. I did not have to wait too long for the service. Thanks, always been very courteous and helpful. I did not have to wait too long for the service. Thanks, More

Service writer Deep was friendly, attentive, and responsive to my questions. All work was completed in a timely and satisfactory manner. responsive to my questions. All work was completed in a timely and satisfactory manner. More

We had a great experience. Sol was awesome and he provided us with excellent service. Sol was awesome and he provided us with excellent service. More

The receptionist was very cordial. He gave me a warm welcome! Also the person( I believe his name is Nathan)at the little office was also super nice. He even granted me a free oil chan He gave me a warm welcome! Also the person( I believe his name is Nathan)at the little office was also super nice. He even granted me a free oil change service! More

The complete process was well streamlined and timely, from securing a service date/time to driving off the lot after the service was complete and receiving a final text to close the loop. As I also focu from securing a service date/time to driving off the lot after the service was complete and receiving a final text to close the loop. As I also focus on customer service for my employer, it is very important to ensure good communication. Disappointingly, I arrived with certain expectations that were not met, and believe it was a result of the communication/conversation with the Service Rep. when confirming the service details (at the prior service) ... I did not receive the details I needed to support the service on the 11th and my mistake that I did not request further details. Would be helpful to confirm the service details at the time of the service reservation, and again at time of arrival. However, every visit has been welcomed with personalized support and follow-up ... thank you! I have, and will continue to refer friends and family to Gilroy Toyota :) Thanks again! More