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Fremont Motor Rock Springs

Rock Springs, WY

4.5
117 Reviews

1900 Foothill Boulevard

Rock Springs, WY

82901

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117 Reviews of Fremont Motor Rock Springs

June 22, 2015

Friendly Staff Rock Springs Dealership is very helpful and friendly. Appreciate no "high pressuring". Answered questions we had. Helped us find just what we were loo More

by vettegal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Holcomb, Shance Kinnear
June 22, 2015

Great teamwork and customer appreciation. The entire team listened to my needs/wants and ensured to deliver no less and no more than I desired/needed. The exhibit great teamwork and really car More

by nick1499
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill White, Rick Coleman, Allen Holcomb
June 15, 2015

Every thing was great. Every one was very freindly and a lot of help. I will tell my freinds and family to go here.Will buy again in the future.Thanks LeRoy More

by larue181
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill White, Rick Coleman, Allen Holcomb
June 05, 2015

nice jeep We are very happy with our new jeep. This is the vehicle that my wife has been looking for for quite some time. Looking forward to drive it for years More

by X customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 31, 2015

Fantastic service! My husband and I walked in with the intent to just look because we knew we needed a new car in the next few months. I gave them my list of needs and t More

by C8ymiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Coleman, Allen Holcomb
May 29, 2015

Excellent and extraordinary Hands down the best dealership I have dealt with. Fast efficient and went above and beyond. I told them what I was looking for and what payments I wan More

by Scott,jenn75
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Coleman, Allen Holcomb
May 29, 2015

Amazing customer service! We purchased a used vehicle from Fremont not to long ago. It was a typical good buying experience. But what will really keep me going back is the cust More

by GoPokes!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Coleman, Ryan Zgurich
May 25, 2015

My experience I had a great experience working with the staff at Freemont Motors, everyone was very helpful and made the car buying experience very easy. The proces More

by Dexter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shance Kinnear
May 18, 2015

Their lack of customer service is unfortunate I purchased my car in a different town from another dealership, but they didn't have the Jeep that I wanted. The dealership located my Jeep on the Fre More

by Jeepgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 21, 2015 -

Fremont Motor Rock Springs responded

Dear Jeepgirl, We are sorry to hear that you had a less than excellent experience in our sales department. Each of our customers is a valued part of our operation and should be treated as such. Your experience is not normal practice for us and we apologize that you did not receive the level of service you expected. We would appreciate the opportunity to speak with you regarding your experience. Please contact me at your earliest convenience as I would like to discuss your experience with you in further detail. Sincerely, Bill White General Manager Fremont Motor Rock Springs (307)362-2151

May 12, 2015

only two reasons I didn't like that noone would tell me the price of the vehicle till i was signing paper work. Which the only reason i knew was because it said on my More

by 867rennat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 21, 2015 -

Fremont Motor Rock Springs responded

Dear 867rennat, Fremont Motor Rock Springs participates in the DealerRater Certified Dealer program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. This is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with our dealership. You can reach our sales department at (307) 362-2151, or if you provide additional contact information we will try to contact you during business hours. Thank you for taking the time to provide feedback and we hope to resolve this for your in a timely manner. Sincerely, Jeffrey Running E-Commerce Director Fremont Motor Company (307) 332-8359

May 22, 2015 -

867rennat responded

Hi what could you guys do as of now to make it better I mean I already agreed to the terms of the loan. thanks

May 25, 2015 -

Fremont Motor Rock Springs responded

867rennat, Thank you for the reply. I understand your frustration, but please know that I believe there must have been some miscommunication somewhere along the line. Our store level management would like to speak with you so that we may better understand what happened during your experience with us. Your experience as you described it is not typical of us, and we'd like to better understand what happened so that we may properly address it. While we are closed today for the Memorial holiday, please call us at your earliest convenience during normal business hours and speak with either Ryan (Sales Manager) or Bill (General Manager). You can let them know that Jeff in e-commerce asked you to call. Again, I'm terribly sorry about the experience, and I look forward to knowing that this situation is resolved. Have a great rest of your weekend! Jeffrey Running E-Commerce Director Fremont Motor Company (307) 332-8359

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