Fremont Toyota Sheridan

Good customer service Appreciated how quickly they got my vehicle in and out. The staff was friendly and knowledge about all my concerns. Will be doing all my future servic Appreciated how quickly they got my vehicle in and out. The staff was friendly and knowledge about all my concerns. Will be doing all my future service with them! More

Dishonest Service Manager I took my 2011 Tundra Crew Max in for a transmission flush. The service person (Angel) was friendly. She noted that none of the 120,000 mile recomme I took my 2011 Tundra Crew Max in for a transmission flush. The service person (Angel) was friendly. She noted that none of the 120,000 mile recommended service was done. I asked what was on that list she started going through it. I told her specific parts that I did not desire to have done. The first was the oil change, and intake air filter since I had just recently had my oil and that filter changed. I requested that the cabin filter be changed, however, since as I told her it had not been changed in some time. I'm sure that was an unusual request and one of the three there should have remembered it. The second thing i rejected was the cooling system flush and change. I agreed to the rest of the service. Angel told me she had removed the oil and air filter change and confirmed the cabin filter change was still going to occur. She also agreed that the antifreeze flush had been removed. She was there behind the counter, the mechanic who said he would be doing the service and would note other work the truck might need for my information when he did the service was standing there to my right, Angels left, in front of the shop door throughout the conversation. Also a register to my right and Angels left and within two steps of my position had a fairly tall red haired man attending it during the conversation. I called the Service Manager, Mike Baldwin, and complained about the oil charges. Since I am working in Sheridan and living in Gillette, my copy of the bill was at home. I didn't know when I talked to Mike that they had also done the coolant flush and change against my request. I learned that by calling my wife and having her review the bill. In any case Mike straight faced told me that he had talked to each of the people and none of them remembered be saying that my oil was recently changed. He also claimed to be standing there during the conversation too, but I was there and he was not - yes I am calling him the liar that he is. He may have been in his nearby office but he was not standing there when I dealt with Angel. In any case I am certain at least one of them recalls the conversation. Mike offered to do a complimentary oil change for me at my next oil change. I let him know I don't use the oil product he put into the vehicle and I don't have his shop change my oil. I had not mentioned the coolant, so I don't know where he would have slithered to with that. I told him I wanted the oil change cost credited to my card. He said he could not do that. I informed him that I would never buy another Toyota. (The liar had me totally pissed off so I misspoke). What I meant was that I will never buy a vehicle from Fremont Motors as a result. It is the principle of the matter. The man sat there, then stood there and lied to me straight faced. I will also influence my father Jack not to purchase anything from Fremont again. He has purchased several vehicles from Fremont Motors of Sheridan. I also took the oil change sticker off of my front window and showed it to Mike so he could see that the vehicle had under 1,000 miles on the oil when his service department changed it. More

oil change and inspection Vehicle went in at the appointed time (9:30 am) and was out quick. Oil and filter changed . and vehicle inspected. Found unusual wear on new rear ti Vehicle went in at the appointed time (9:30 am) and was out quick. Oil and filter changed . and vehicle inspected. Found unusual wear on new rear tires. Service person went over results and was extremely helpful. Great experience again coffee was good and wait was short More

Commendable experience. I've bought many cars in my lifetime; however, the staff at Fremont Toyota in Sheridan went above and beyond to please us. They were all wonderful to I've bought many cars in my lifetime; however, the staff at Fremont Toyota in Sheridan went above and beyond to please us. They were all wonderful to work with...polite, professional, accommodating and very nice. They made you feel like family. More

Good service. Bad sale The service was and always has been great. The reason I gave it one star is due to the salesman who shared my wife and I private information. I will N The service was and always has been great. The reason I gave it one star is due to the salesman who shared my wife and I private information. I will NEVEr but a car or truck from them. Again the service is great. We will always take our vehicles here for service. More

Maintenance and Repair Review Through the years Fremont Motors has been my go to folks for maintenance and repair on my 4-Runner. They have always stood by their promises to insure Through the years Fremont Motors has been my go to folks for maintenance and repair on my 4-Runner. They have always stood by their promises to insure the work is done in the time promised and not have to worry about returning with any unsatisfactory work. More

Recall on passenger airbag. Air bag replacement was accomplished very quickly with no problems. They also told me the correct air pressure to have in my tires and aired them up. Air bag replacement was accomplished very quickly with no problems. They also told me the correct air pressure to have in my tires and aired them up. More

Fremont Toyota They provided quality service, in a timely manner, with professional personnel! The check-in individuals treated me with respect and cared about my co They provided quality service, in a timely manner, with professional personnel! The check-in individuals treated me with respect and cared about my concerns! I believe this dealership and service center are top notch!!!! More

2011 Toyota Excellent service no high-pressure sales enjoyed the experience all questions were answered properly will go back for a second vehicle later lot a Excellent service no high-pressure sales enjoyed the experience all questions were answered properly will go back for a second vehicle later lot and all cars were clean building was very clean More

Great Experience Becki was knowledgeable, caring, professional, and made the experience of buying a new vehicle a great one. The whole staff were very professional an Becki was knowledgeable, caring, professional, and made the experience of buying a new vehicle a great one. The whole staff were very professional and valued their customers time. The financial advisor, Kyle Hanson, was also very helpful and caring. He answered all my questions with outstanding precision. I found a scratch after driving off the lot with my new vehicle and I brought it back to the dealership. They fixed the problem immediately and with no question. The customer service at Toyota Fremont is unbeatable. You will leave the dealership with a smile and will be happy you picked Toyota Fremont. I know I did. More