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Fremont Toyota - Service Center

Fremont, CA

4.6
3,599 Reviews

3,599 Reviews of Fremont Toyota - Service Center

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July 14, 2021

I dropped off my car for my scheduled maintenance and Mickey helped me out. Everything went smoothly and my car was done exactly at the time he estimated for me More

by MANUEL_CRUZ_95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mickey
Jul 16, 2021 -

Fremont Toyota responded

Thanks, Manuel! Please let us know if you ever have any car needs we can help with in the future! Thank you for choosing us!

July 14, 2021

Belal Najibyar was a delight to work with. He was extremely professional and went the extra mile to help you. His presence saved the day. More

by MASIH_HAMKAR
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Belal Najibyar
Jul 16, 2021 -

Fremont Toyota responded

Wonderful to hear, Masih! We are glad that your service was excellent! We strive to please our guests!! Thank you for your business and come again soon.

July 09, 2021

The mechanic forgotten to tighten the bolts in the rear brake. I hear a loud noise while driving. I was very fortunate my car did not break down on the freeway, I had the car towed back to Your shop. Th More

by NMY78
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Jul 09, 2021 -

Fremont Toyota responded

Thank you for letting us know about your recent service experience with us. We are very disappointed to hear that the quality of work missed the mark and we understand the inconvenience that you have experienced. We are looking into the details of your visit. You should be hearing from us soon, but if you would like to reach out to us to speak about this, please reach out to Mark Hashimi, our General Manager, at markhashimi@fremonttoyota.com.

July 09, 2021

Overall I'm pleased with the service department. On this occasion I had to wait several days for parts but I'm satisfied with the service. I can't speak highly enough about the service manager, Pat. He alwa More

by MARK.WMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
Jul 15, 2021 -

Fremont Toyota responded

Thanks for taking the time to let us know how we are doing, Mark! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Pat. We hope to see you back next time your car needs a tune-up!

July 07, 2021

I like the service The Service Manager Mickey treated me while I was waiting fir my service check. The oil change package will be ended at the end of Dec 2021, per him. He did advise me not to do the oi More

by HAVERY8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mickey at Service Center
Jul 08, 2021 -

Fremont Toyota responded

Thank you for the 4+ star rating and your shout-out for Mickey! We're glad to hear that he could assist you! We look forward to working with you on your next oil change and for anything else that comes up in the future.

July 07, 2021

It was an average experiience, the service Manager did not go above and beyond to meet my needs. He was eager to clock out and I asked for a complementary car wash, which he didn't do at first and had to More

by SABRINASHABNAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micky (at Service Dept.)
Jul 09, 2021 -

Fremont Toyota responded

Sabrina, thank you for leaving us this review. We are sorry to hear that your experience with our service manager did not meet your expectations. It’s our goal to provide the best customer service possible and we’ll use your feedback to improve. We thank you for your patronage with us and hope you’ll give us another opportunity in the future to show our appreciation. If you would like to discuss this further, please feel free to reach out to our General Manager, Mark Hashimi, at Markhashimi@fremonttoyota.com. Have a great day.

July 05, 2021

Great service by Ervin Sunga. Attentive to details and polite. Recommended service options without Being pushy and aggressive. Have recommended him to a new customer More

by LGRLEA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Mgr
Jul 07, 2021 -

Fremont Toyota responded

Thank you so much! It's excellent to hear of your experience working with Ervin. Feel free to let us know if there is anything else you need, we will be happy to help!

July 01, 2021

Philip is very helpful and attentive to my needs.He gave Philip is very helpful and attentive to my needs. He gave me tips on how to manage my car when I get a tire warning light. He also helped me to get More

by MIMIMCHEN
Recommend Dealer
Yes
Employees Worked With
Philip Stravers
Jul 02, 2021 -

Fremont Toyota responded

Thank you for leaving your feedback with us! It's great to learn that you enjoyed a great experience with Philip for your service visit. We take customer care very seriously and are so happy to hear Philip exemplified our values with you. Thank you for your business and we look forward to the opportunity to serve you in the future!

June 28, 2021

Easy to make service appointment. Courteous, friendly and professional service advisor. Great arrangement with Lift to and from home; a wonderful alternative to awaiting on site. Prompt notification wh More

by LT_customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco; Service Advisor
Jun 29, 2021 -

Fremont Toyota responded

Thank you for the review and for your kind words about our dealership! We are so glad to hear that we have been able to provide you great service at every step when you bring your vehicle in. We will continue to serve you with this high standard in the future! Come to see us again at Fremont Toyota!

June 28, 2021

The service manager and other people are nice and efficient. The service results are satisfactory. The time needed are now greatly reduced so the waiting is mimimum. More

by yangbc1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlo Azarcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
IRENE CABANA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roderick Buttram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Alokozai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arriola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pasha (PJ) Alimohammadi , Claudia Aguila, Fahim Ahmad, Kamal Akbari
Jun 29, 2021 -

Fremont Toyota responded

Thank you for leaving us this great review! Please let us know how we can continue to help with your car and service needs!

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