Fremont Toyota - Service Center

Mickey was nice and explained everything to me. Service went as stated and ready on time. Much better than my wife's experience at Stevens Creek Toyota. Service is the reason I drive the extra miles t went as stated and ready on time. Much better than my wife's experience at Stevens Creek Toyota. Service is the reason I drive the extra miles to your facility. More

Again great service. Brian was fast and friendly, he arranged for my ride home and back to the dealership. This is the best Toyota dealership in northern ca. arranged for my ride home and back to the dealership. This is the best Toyota dealership in northern ca. More

Great and fast service this time)) Friendly staff, clean environment. Was provided the free ride to my workplace! Thank you! Will bring my car back for the next service for sure. environment. Was provided the free ride to my workplace! Thank you! Will bring my car back for the next service for sure. More

I want says thanks for your help is very nice experience they help me a lot, and is really a very good experience. Thank you they help me a lot, and is really a very good experience. Thank you More

Great Service . Mark from Service department did an excellent jon and has been transparent esplained the service needs . He has been kind and patient to make sure that I got the Lyft drive back home. excellent jon and has been transparent esplained the service needs . He has been kind and patient to make sure that I got the Lyft drive back home. He went above and beyond in addressing the situation with care and kindness Really admired by the kindness during this pandemic although all Service men are working just like frontline to help our cars fixed. Thank you and take care & stay safe More

Ramiro Orozco is very friendly and professional. Fremont Toyota is my favorite place to buy and to go for service even though it is 20 mikes away from my home. Toyota is my favorite place to buy and to go for service even though it is 20 mikes away from my home. More

I had appointment for routine maintenance service. It seemed that many others also had appointments, apparently for the same time without there being enough staff. I sat in my car 20-25 min waiting to be seemed that many others also had appointments, apparently for the same time without there being enough staff. I sat in my car 20-25 min waiting to be assisted. More

Great service and on time delivery! Keeping me updated via text message, also service provided me the future service recommendations and I'm happy with over all services! via text message, also service provided me the future service recommendations and I'm happy with over all services! More

Service at Toyota Fremont is always good. Mark Muth is one of the best person who always help me during my service. He is the best at Fremont Toyota. one of the best person who always help me during my service. He is the best at Fremont Toyota. More

I brought e RAV4 that I purchased from your dealership for an issue that I reported few times in the past. The issue that I had complained about was that the brakes were making a squealing noise in the m for an issue that I reported few times in the past. The issue that I had complained about was that the brakes were making a squealing noise in the morning and at times during the day too. The first few visits, I was told that it was some dust that had to dust off and the noise should go away - to begin with, this is bull crap! This time around I brought it for a different reason - it was that my brake was actually making a funny noise when applied as if it is getting locked. The second reason was that my front of the car is vibrating badly when drove at higher speeds over 70 or 75 miles per hour. As I explained this to the gentleman, I can feel some reluctance in accepting the issues but reluctantly went for a test drive. On the drive, I was told the bull crap story again how it is normal for brakes to squeal and even his truck does it blah blah. Whoever gets to read this review - go and google and you'll know why the brakes squeal. As it happens, the test drive did found issues with the brakes, some air that needs to be drained, and if that doesn't fix then the parts to be replaced. So I had to leave the car overnight so that they can do the service at peace. I got a call back the next morning saying that they completed service and problem didn't reoccur after the service so they didn't have to replace any spare. On the second issue " I was actually told that that is how car drives, there's nothing they could do to check the vibration. Tires are good and when they test drove there was nothing found to be wrong" I went to pick my car up, then i get told slowly that they actually rotated the tires before they road tested for vibration at high speed, may be that might have fixed the issue. What I am highlighting here is that attitude of service needs to be felt by the customer, feel that you are taken care of. I don't want to feel that since its a free service under warranty, I'll get half service. Last but not least - Customer Service is a mindset and attitude that you have to wear - if you wear it like a job that pays bills, you'll not excel. If you are wondering the service customer retention being low, now you will know why. Next time you sell a car to the customer - Please tell them Toyota brakes squeal irrespective of the miles you put on them, you also tell the customer that the car will vibrate badly when drove at or above 70mph. You will see how many customers actually want to buy the car.th More