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Fremont Toyota - Service Center

Fremont, CA

4.6
3,672 Reviews

3,672 Reviews of Fremont Toyota - Service Center

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July 30, 2021

They are courteous, fast, and efficient. I pass by another dealership just to come to Fremont Toyota. I’ve never had a bad experience there and I will continue to purchase Toyota product. More

by OFD18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Belal Najibayar
Aug 02, 2021 -

Fremont Toyota responded

Thank you for the feedback! We appreciate your kind words and loyalty, it was our pleasure to serve you again. We look forward to seeing you on your next visit!

July 29, 2021

Very quick and good followup. Brian Woods was very friendly. He explained all the work details. He is very professional. Waiting area is well maintained More

by KRISHNAMOHANPKM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Woods
Aug 02, 2021 -

Fremont Toyota responded

Thank you for this amazing feedback on Brian and our facility. We are so glad to hear your visit was informative, quick, and helpful. We'll be sure to share this feedback with Brian. Thank you for choosing Fremont Toyota, and we hope to work with you again in the future.

July 20, 2021

I scheduled an appointment at 10am and it took them 30 minutes to check me in. They continually checked in people who came in AFTER me because supposedly my advisor was on the phone. This is why I stopped More

by NATILEONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kuldeep Brar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Carlos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn't work with the people in Sales, Finance or Internet Dept but I couldn't leave review without it. , Claudia Aguila
Jul 26, 2021 -

Fremont Toyota responded

Thank you for leaving us your comments. We are sorry to hear your experience in the service drive was not up to par. We know your time is valuable and will use your feedback to improve in the future. Customer satisfaction is out top priority, and because of that, we would like the opportunity to make this right with you. At your convenience, please reach out to our General Manager, Mark Hashimi, at markhasmimi@fremonttoyota.com. We appreciate your business and hope you have a great day.

July 14, 2021

I dropped off my car for my scheduled maintenance and Mickey helped me out. Everything went smoothly and my car was done exactly at the time he estimated for me More

by MANUEL_CRUZ_95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mickey
Jul 16, 2021 -

Fremont Toyota responded

Thanks, Manuel! Please let us know if you ever have any car needs we can help with in the future! Thank you for choosing us!

July 14, 2021

Belal Najibyar was a delight to work with. He was extremely professional and went the extra mile to help you. His presence saved the day. More

by MASIH_HAMKAR
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Belal Najibyar
Jul 16, 2021 -

Fremont Toyota responded

Wonderful to hear, Masih! We are glad that your service was excellent! We strive to please our guests!! Thank you for your business and come again soon.

July 09, 2021

Overall I'm pleased with the service department. On this occasion I had to wait several days for parts but I'm satisfied with the service. I can't speak highly enough about the service manager, Pat. He alwa More

by MARK.WMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
Jul 15, 2021 -

Fremont Toyota responded

Thanks for taking the time to let us know how we are doing, Mark! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Pat. We hope to see you back next time your car needs a tune-up!

July 09, 2021

The mechanic forgotten to tighten the bolts in the rear brake. I hear a loud noise while driving. I was very fortunate my car did not break down on the freeway, I had the car towed back to Your shop. Th More

by NMY78
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Jul 09, 2021 -

Fremont Toyota responded

Thank you for letting us know about your recent service experience with us. We are very disappointed to hear that the quality of work missed the mark and we understand the inconvenience that you have experienced. We are looking into the details of your visit. You should be hearing from us soon, but if you would like to reach out to us to speak about this, please reach out to Mark Hashimi, our General Manager, at markhashimi@fremonttoyota.com.

July 07, 2021

I like the service The Service Manager Mickey treated me while I was waiting fir my service check. The oil change package will be ended at the end of Dec 2021, per him. He did advise me not to do the oi More

by HAVERY8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mickey at Service Center
Jul 08, 2021 -

Fremont Toyota responded

Thank you for the 4+ star rating and your shout-out for Mickey! We're glad to hear that he could assist you! We look forward to working with you on your next oil change and for anything else that comes up in the future.

July 07, 2021

It was an average experiience, the service Manager did not go above and beyond to meet my needs. He was eager to clock out and I asked for a complementary car wash, which he didn't do at first and had to More

by SABRINASHABNAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micky (at Service Dept.)
Jul 09, 2021 -

Fremont Toyota responded

Sabrina, thank you for leaving us this review. We are sorry to hear that your experience with our service manager did not meet your expectations. It’s our goal to provide the best customer service possible and we’ll use your feedback to improve. We thank you for your patronage with us and hope you’ll give us another opportunity in the future to show our appreciation. If you would like to discuss this further, please feel free to reach out to our General Manager, Mark Hashimi, at Markhashimi@fremonttoyota.com. Have a great day.

July 05, 2021

Great service by Ervin Sunga. Attentive to details and polite. Recommended service options without Being pushy and aggressive. Have recommended him to a new customer More

by LGRLEA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Mgr
Jul 07, 2021 -

Fremont Toyota responded

Thank you so much! It's excellent to hear of your experience working with Ervin. Feel free to let us know if there is anything else you need, we will be happy to help!

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