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Fremont Toyota - Service Center

Fremont, CA

4.6
3,768 Reviews

3,768 Reviews of Fremont Toyota - Service Center

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January 26, 2022

Steve Sako, service manager, is the best! He’s why I keep coming back to Fremont Toyota More

by Pam Thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Jan 28, 2022 -

Fremont Toyota responded

Pam, thank you for the 5-star rating and your shout-out for Steve! We look forward to working with you again.

January 26, 2022

Service advisor was very nice. Gave good advise and how often servicing should be done. More

by partima_n
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Alokozai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Castillo
Jan 28, 2022 -

Fremont Toyota responded

Thank you for the 5-star rating! We look forward to working with you again.

January 26, 2022

I am supposed to have a certain amountOf free oil I am supposed to have a certain amount Of free oil changes that were promised to me when I bought my car there but they have not honored that. Also t More

by BUTLERNM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Taguinod
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Fremont Toyota responded

Hi, we appreciate you for letting us know how we are doing. We’re disappointed to hear your visit with our service department did not go as planned. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We appreciate your business and hope that you’ll give us another opportunity in the future to show our appreciation. Please reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com when you have the chance. Thank you again for your business and for taking the time to share your experience with us.

January 26, 2022

I cannot say enough about the service from my advisor Maria Castillo. I had an urgent electrical issue and was accepted as a drop in which was great. I then got the car back within 2 hours which was much More

by jbirt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
Jan 28, 2022 -

jbirt responded

Just for clarification. Her name is Maria not Mario :)

Jan 31, 2022 -

Fremont Toyota responded

Thank you for the 5-star rating and your shout-out for Maria! We're glad to hear that you were pleased with your visit and look forward to working with you in the future.

January 22, 2022

Mr. Ramiro Orozco, Service manager is an Excellent, Outstanding, Professional, Polite and Trustworthy who is a great representative of your company More

by FE_BUENCONSEJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco, Excellent, Outstanding!
Jan 24, 2022 -

Fremont Toyota responded

Thank you for the wonderful review! We're very proud of our hard working team, so it is great to hear how much you have enjoyed working with Mr. Orozco. We'll continue to serve you at this high level of customer service in the future. Have a great day! -Your team at Fremont Toyota

January 20, 2022

Maria was great! She explained what the car needed in a way that was understandable but not condescending. She updated me via text when my car was ready (earlier than estimated too). More

by jeaninegrillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No other interactions
Jan 21, 2022 -

Fremont Toyota responded

Thank you for letting us know how we're doing! We're pleased to hear our team took great care of you during your visit. Please come back and see us again!

January 18, 2022

Good service and arrangements , I like the way which Toyota helped us to give a ride to go home More

by YANYIMENG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jan 19, 2022 -

Fremont Toyota responded

We appreciate you taking the time to leave us a great review! We're happy to hear that our team was so accommodating and helpful during your recent visit. We hope to see you again soon!

January 17, 2022

The warm hospitality of the staff can accurately complete the maintenance work within the estimated time。 More

by WYWANG1956
Customer Service
Recommend Dealer
Yes
Employees Worked With
Micky Gastrock
Jan 18, 2022 -

Fremont Toyota responded

Thank you for the kind words! It is great to hear you were completely satisfied with our service. Please don't hesitate to reach out if there is anything more we can do for you. Take care!

January 11, 2022

Our Service Advisor was great. The waiting area was much better when we were there a year ago. It was cold inside, so I finally found an open door and closed it, so it was better but still cold. I was glad More

by JOANMAT24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Why aren't service dept people listed?
Jan 13, 2022 -

Fremont Toyota responded

Thank you for sharing your feedback with us. While we’re happy to hear you were satisfied with our service, we’re saddened to hear you weren’t completely satisfied with our facility. Reviews like yours help us understand where we could improve. Feel free to reach out to our General Manager, Mark Hashimi, at MarkHashimi@FremontToyota.com so we may learn more about your visit and identify the areas of our dealership in need of improvement. Thank you again.

January 11, 2022

Pat is excellent service advisor to deal wiit Fremont Toyota . He treated me friendly at the time of service . More

by BMAHAY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pat
Jan 12, 2022 -

Fremont Toyota responded

Thank you for the positive comments! We're happy to hear our team took great care of you during your visit. Let us know how we can help with any future car or service needs you may have. Take care!

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