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Fremont Toyota - Service Center

Fremont, CA

4.6
3,568 Reviews

3,568 Reviews of Fremont Toyota - Service Center

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March 28, 2021

Very prompt and excellent service. Mr. Steve Sako was exceptionally very well to meet all my requirement and assisted with me very super customer service. thank you. More

by PAULCYRIAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Mar 30, 2021 -

Fremont Toyota responded

Thank you for the excellent review! We are happy to hear you had a great time with Steve and the team. Please let us know if you need anything else!

March 28, 2021

Other than, I believe, forgot to contact Lift Service 4 return trip to collect my 4Runner. I called back twice after was told they were going to call. Probably with another customer More

by PONCHODUDE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raffi Hashemi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Fremont Toyota responded

While we are happy you enjoyed working with our Service team, we're disappointed that you had a poor experience with the follow-up call. We want to make sure that every customer feels like we have put their experience above all else. If you would like to discuss this further feel free to reach out to Mark Hashimi, General Manager, at markhashimi@fremonttoyota.com.

Mar 30, 2021 -

PONCHODUDE responded

No-no, no need to fet. Im fine & the overall service was great! In the everyday hustle & bustle of the day we all get busy with whats in front of us and treat what's not as stepchildren. I'm sure it was just a small oversight that needed noted for the next person doesn't stand in the cold 15 to 20 minutes. My fault for wearing shorts & not listening to the weather reports. Stay Safe- Frank Gallardo

March 26, 2021

Romero is the best service advisor. I’ve been lucky to have my car serviced from him over 10 years. He’s professional and always very pleasant. More

by SOOYEONMIN
Recommend Dealer
Yes
Employees Worked With
Romero
Mar 30, 2021 -

Fremont Toyota responded

We are thrilled you have always had a great experience with Romero and our service team! Please do not hesitate to let us know if you need anything else. We look forward to working with you again soon!

March 26, 2021

Everything is great the people the services they’ve done a very good job keeping me safe on the road. But I missed my car wash More

by TITO76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
IRENE CABANA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Fremont Toyota responded

Thank you for the excellent review! We are happy to hear you had a great time with our team. Please let us know if we can do anything else for you!

March 25, 2021

Muy limpio el lugar y todos muy profecionales y atentos, pero como todo tenemos que aprender a bien also demas con respeto como lo han hecho con migo Muchas gracias More

by blue31968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Fawad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Taguinod
5.0
This rating includes all reviews, with more weight given to recent reviews.
IRENE CABANA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Aguila, Rick Osmani, Ritchell Garganera, Jason Eder
Mar 26, 2021 -

Fremont Toyota responded

De nada. Gracias por elegir Fremont Toyota y esperamos verte de nuevo.

Mar 28, 2021 -

blue31968 responded

Muchas gracias

March 25, 2021

This was an awesome service especially considering it included a recall on the gas tank and related issues! There were separate issues I was not even aware of like my side mirrors. More

by JRMJOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat O’Brian
Mar 26, 2021 -

Fremont Toyota responded

Thank you for providing us with valued feedback on your service experience with us. It was our pleasure to assist, and please feel free to reach out to our offices for any future vehicle services or questions.

March 25, 2021

It’s my first time to visit the Service Dept! I was impressed with their exceptional & fast service! Thanks for your help Pat O’Brien 😊 More

by CRISTINACAVE49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat O’Brien (service Advisor)
Mar 26, 2021 -

Fremont Toyota responded

Thank you for choosing Fremont Toyota. We are so glad to hear that Pat O'Brien provided you with an exceptional and fast first experience with us. We'll be sure to share this feedback with Pat. It was a pleasure accommodating you, and we hope to work with you again in the future.

March 24, 2021

Mr. Ramiro has worked with us for years and he's extremely helpful and professional. He answers all our questions and helps us speed through the process. He's a wonderful team member and we're so gr More

by SGUERR10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramiro
Mar 25, 2021 -

Fremont Toyota responded

Thank you so much! We are honored to have earned such a kind review, and are so happy to hear that our team has always provided you a great experience. Please reach out if there is anything else you need, we are happy to help!

March 24, 2021

I go between dealerships depending on where my job lands me when my service is due. However the 3 times I've gotten service from Fremont Toyota my experience has been superb. Phillip was my first contact he More

by LESTERPELAEZ86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaias Gonzalez
Mar 25, 2021 -

Fremont Toyota responded

Thank you so much, Lester! We are proud to hear that Isaias and the team have been providing you excellent service experiences. We are honored to be your current dealership of choice, and do look forward to working wiht you again. If there is anything else you need, please reach out to our team!

March 24, 2021

I will be back in September for oil change and maybe more. Salesman was very nice and friendly. Excellent service. Have a good day. See you More

by KYAWTHET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Aguila
Mar 25, 2021 -

Fremont Toyota responded

Thank you so much! We are dlighted to hear we have earned your great rating and returned business. If there is anything else we can do to help, just let us know!

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