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Fremont Toyota - Service Center

Fremont, CA

4.6
3,717 Reviews

3,717 Reviews of Fremont Toyota - Service Center

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June 10, 2021

I would have given a negative starS if there is such option. My appointment was at 6:30AM, first slot of the day. I arrived before 6:30AM, but service advisor chose to skip me and service cars behin More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Balal Najibyar
Jun 11, 2021 -

Fremont Toyota responded

Thank you for taking the time to share your feedback with us. We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. Per the free Toyota Care, the oil change is every 10k miles and only tire rotation is at 5k miles, so hopefully that helps clarify the services you received for your vehicle. We'd appreciate the chance to discuss your visit in further detail, and we request that you contact our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com. Thank you again.

Jun 12, 2021 -

M responded

I am pretty sure it is 12-months or 10k miles, which ever comes first. Motor oil do need to be changed even when not driven on the time interval. It been over an year since the purchased of the car with oil that came with the car out of the factory. So when we requested oil change, we expected oil change. We don't expect service advisor to go ahead and perform only the tire rotation WITHOUT confirm with us in advance. There was an option to request for complimentary car wash which also wasn't performed NOR informed. I am pretty sure it is basic common courtesy for the service advisor to advice IN ADVANCE of what he going to do on the car (when it deviated from the request). The worst part of the whole experience is skipping us when we arrived before 6:30AM for the 6:30AM, and then tell us that we arrived at 6:30AM. Even if we did arrived at 6:30AM, it is obvious we arrived before the car after us, no reason to just skip us and then question our integrity and honesty.

June 10, 2021

Excelente servicio una persona con mucha experiencia y dedicado asu trabajo de servir al cliente nos pone mucha atension y da sus respuestas lo mejor posible. Para uno le entienda bien. . muchas gravias s More

by trazri29
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ramiro
Jun 11, 2021 -

Fremont Toyota responded

¡Estamos muy contentos que tenias una gran experiencia de servicio con el personal en Fremont Toyota! Esperamos verlos de nuevo. ¡Muchas gracias por sus comentarios!

June 10, 2021

In the past there have been some customer service agents that seemed a little rude but in the last couple of years I've been going to the same guy which his name is "Pat" he's very professional and friendly More

by KECOWLES1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat
Jun 11, 2021 -

Fremont Toyota responded

Thank you for choosing Fremont Toyota for your service needs and for sharing this great feedback about your experiences with Pat! We appreciate your review and your patronage, and look forward to your next visit!

June 08, 2021

Great service, especially if you work with Steve for any type of service on your car. He will always give you the fair estimate and advice. More

by RAPHAELBOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Jun 09, 2021 -

Fremont Toyota responded

We're so pleased Steve could provide you with high quality service during your visits to our dealership! Thank you for choosing Fremont Toyota and for leaving us this feedback!

June 07, 2021

Great job. Was pleased with the service I received thanks to Mark and the people who worked on my car. Good job nice clean car More

by ARCADIA82045
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark
Jun 08, 2021 -

Fremont Toyota responded

We're happy Mark could provide you with a positive experience in our service drive. Don't hesitate to let us know if there is anything else we can do to be of service in the future!

June 07, 2021

Great job in service always at this location. They informed about the items to be taken care of. I also received a complimentary car wash. Thanks Belal Najibyar More

by RMALHOTRA1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
najib
Jun 08, 2021 -

Fremont Toyota responded

Thank you for trusting our team with your automotive needs and for leaving us this great feedback about your most recent experience! We look forward to working with you again next time!

June 07, 2021

Steve is extremely helpful, kind and honest. I enjoyed working with him for my car servicing. He never pushed me for anything extra and was mindful at every step. He also informed me of what my car would More

by aasavari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Jun 08, 2021 -

Fremont Toyota responded

We enjoyed working with you too! Thank you for visiting Steve and the rest of our team here at Fremont Toyota and for sharing your thoughts with all of us. Have a great day!

June 06, 2021

From making the appointment to the friendly and knowledgeable service manager, everything was great. More than i was prepared to pay, but it still felt like a great value. More

by SCOTT000H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Dharmawan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Fremont Toyota responded

We're glad you got a great value, Scott. Let us know if there's anything else we can do for you!

June 05, 2021

Good dude who Helped me but still have same problem I’ve had since I got the car. Windows screech when being rolled down. Told them every time I take my car in and nothing has changed after they keep saying More

by DJARREOLA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Taguinod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Eder
Jun 07, 2021 -

Fremont Toyota responded

Thank you for sharing this candid feedback with our team. Please know our service team takes customer care extremely seriously and because of that, we want to make sure we are able to personally address your concerns and answer any ongoing questions that you may have for us. At your convenience, please reach out to Mark Hashimi, General Manager, at markhashimi@fremonttoyota.com.

June 03, 2021

I like Toyota I am customer 30year Because good people I like Toyota I am customer 30year Because good people and do good job Every one good help and explain good So I like and get good service. More

by BHUP_ENDRAP
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reza
Jun 04, 2021 -

Fremont Toyota responded

Thank you for the positive feedback! We are so glad to hear that you've enjoyed working with our team. If there is anything else we can help with in the future, please don't hesitate to let us know! We hope to see you again soon!

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