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Fremont Toyota - Service Center

Fremont, CA

4.6
3,640 Reviews

3,640 Reviews of Fremont Toyota - Service Center

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November 17, 2020

Kenneth is very friendly . Show us the cars on sale while our car is in the service department. Very accommodating we will consider his recommendation together with his manager. More

by Bonbon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth
Nov 18, 2020 -

Fremont Toyota responded

Thank you for taking the time to allow Kenneth to share his recommendations with you during your visit. Also, thank you for choosing Fremont Toyota. We are glad to hear that your service visit with us was accommodating and friendly. We hope to work with you all again in the future to continue to provide this quality of service.

November 17, 2020

Steve Sako does an outstanding job communicating with me regarding the condition of my vehicle. Fremont Toyota is the location that has serviced my vehicle. More

by RICHARDFUCHS
Recommend Dealer
Yes
Employees Worked With
Ken Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Fremont Toyota responded

Thank you for choosing and continuing to choose Fremont Toyota. Steve Sako is a star on our team, and we are so glad he assisted you during your visit. We truly appreciate this feedback and your support, and we'll be sure to share this with Steve and management.

November 16, 2020

Service department is unprofessional Took my new car Service department is unprofessional Took my new car that that bought from Fremont to them for service the original service was busy and the other s More

by Mansoor Haidari
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other
Nov 17, 2020 -

Fremont Toyota responded

Thank you for the review, Mansoor. Given that our team aims to provide the best possible customer service for every customer, we regret that we may have inconvenienced you in any manner. We would like to discuss this matter in further detail and work to earn back your trust. At your convenience, please reach out to our General Manager, Mark Hashimi, at markhashimii@fremonttoyota.com.

November 16, 2020

My Toyota Prius 2005 service appointment went very well. Ramiro Orozco has been my service representative for 15 years. Dealing with Ramiro is an excellent experience. My Prius is a dependable car which More

by MMHERSTORY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
Nov 17, 2020 -

Fremont Toyota responded

Thank you for sharing your five-star experience with us! We are glad that Ramiro has given you excellent service for the past 15 years, and we look forward to seeing you again next time!

November 16, 2020

Steve Sako in the service department is the reason I bought my second vehicle from Fremont Toyota and the reason I keep returning for service. More

by bikrgranny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Nov 17, 2020 -

Fremont Toyota responded

Thank you for taking the time to leave us your review! We are glad that Steve always gives you the best service, and we look forward to continuing to work with you.

November 16, 2020

Outstanding service and timely. My appointment time was 8am but I was helped earlier and finished earlier than estimated. I will continue to get my Toyota serviced at Fremont Toyota. More

by BRIANJZAMORA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramiro Orosco
Nov 17, 2020 -

Fremont Toyota responded

Thanks for leaving us your feedback! We always strive for the best service experience for our customers, and we are so happy that you saw that at your last appointment. We'll see you again soon!

November 13, 2020

As per covid cleanliness , service rep just handed me his pen that was not sanitized. Also a customer sitting in waiting area was not wearing a a mask and not one Toyota employee said anything to him. Also n More

by TKELLEY125
Customer Service
Recommend Dealer
Yes
Employees Worked With
Didn’t get employees name
Nov 18, 2020 -

Fremont Toyota responded

Thank you for sharing your feedback and bringing this to our attention. Our team truly cares about the health and safety of our customers and staff. With that said, we take the COVID protocols very seriously and would appreciate further discussing your comments with you. Please reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

November 12, 2020

The service advisor had a bad attitude to begin with, wasn't nice at all. He didn't let me know how my car was doing, if everything was ok etc. They didn't wash my car. They have always washed it except More

by Toyota
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Khan, Reza
Nov 13, 2020 -

Fremont Toyota responded

Thank you for sharing this feedback with our team. Please know our goal is to leave every customer we work with satisfied with their experience on the basis of quality customer service, so we’re disappointed to hear you think we may have missed the mark during your experience. We would like to further discuss your comments and identify what we can do to provide a better overall experience moving forward. At your convenience, please contact our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

November 10, 2020

Service Adviser, Brian was very professional and accommodating to our needs. He is very friendly and kind, felt very comfortable working with him. I trust the services provided at our Fremont Toyo More

by Mo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Nov 11, 2020 -

Fremont Toyota responded

Thank you so much for rating us 5 stars! Brian will be happy to hear that he was very helpful with your service experience. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

November 10, 2020

I brought in my 2020 Toyota RAV4 because of the TPMS light on my dashboard. The service team performed a thorough examination and found the low tire pressure was due to seasonal change. I like to ca More

by YOUNGL0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Nov 11, 2020 -

Fremont Toyota responded

Thank you for your positive comments! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Randy. We strive to provide 100% satisfaction to our customers, and we’re glad we met your expectations. If we can help you further in any way, please let us know!

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