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Fremont Toyota - Service Center

Fremont, CA

4.6
3,761 Reviews

3,761 Reviews of Fremont Toyota - Service Center

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January 27, 2021

Excellent customer service. Service staff was very courteous. He was very professional and helpful. I would recommend Fremont Toyota for their service. Had nothing but good experience More

by SAM_RAJARATHINAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Jan 28, 2021 -

Fremont Toyota responded

Thank you for your recommendation and positive feedback about your recent experience with Fremont Toyota! We're happy to hear that Steve was helpful during your recent visit. We appreciate your business and look forward to seeing you on your next visit!

January 27, 2021

I got help pretty quickly..i had to get my tires rotation and there was a nail but it turns out it was not punched. He was very Professional and helpful. I enjoyed working with Ervin. More

by CWKWONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ervin
Jan 27, 2021 -

Fremont Toyota responded

Thanks for the great review! We're very proud of our team and love to hear shout-outs like this. We're thrilled to hear Ervin could get you back on the road efficiently and safely. We appreciate your business and hope to work with you again next time!

January 27, 2021

My last visit to the service department was very good for me, I feel really happy and completely satisfied with the service in my car efficient and fast. Thank you More

by MARTINMARTINEZ346
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tan Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Fremont Toyota responded

We appreciate this great review! We're very happy to hear you had a five-star service experience with us. We appreciate you choosing Fremont Toyota for your service needs and we hope to see you back next time.

January 27, 2021

I cannot believe they would ask for another survey, before contacting me after I have already submitted a critical one. I asked for a tire air cap to be added to one of my wheels since it was missi More

by Corolla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaiah
Jan 29, 2021 -

Fremont Toyota responded

Thank you sharing feedback with us. We’re disappointed to hear your concerns and that your issue with your tire air cap has yet to be resolved. If you’d like to talk through the status of the piece, please feel free to reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com. We want to make sure we’re able to address your concerns and build back your trust for future visits.

January 27, 2021

I've worked with Steve Seko, an excellent adviser, over 12 years, since the year 2008, for my Toyota(s). when I have any question, I can contact him and always get suggestion I needed. Thank you! Steve. More

by dmnck2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, a nice girl through phone call.
Jan 28, 2021 -

Fremont Toyota responded

We truly appreciate you taking the time to share your experience with us! We pride ourselves on knowledgeable and honest staff members like Steve and he will definitely appreciate the shout-out! Thank you for choosing us and we hope you come back soon!

January 26, 2021

They were prepared for my appt at 7:15 and they finished in about half the time they predicted. Great service and my service manager was very kind and knowledgeable. More

by GREEKGAL3632
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
none
Jan 27, 2021 -

Fremont Toyota responded

Thank you for the five stars! Our team works hard to get our customers back out on the road as efficiently as possible, and we're glad to hear we succeeded. If you have any questions about your service, please don't hesitate to reach out! Thank you for choosing Fremont Toyota and we hope to see you back next time.

January 26, 2021

Excellent service. I was well taken care of for my warranty service with the Rav4. Both T and Terry were helpful and timely with repairs. More

by ALAN34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Dharmawan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Fremont Toyota responded

We're so glad the team could get you and your RAV4 back out on the road efficiently! Thank you for choosing Fremont Toyota for your service needs and we hope to see you back next time.

January 25, 2021

Wait too long to profess even an appointment has made days earlier. 6 +people inside a room. No protection for public health for Covid-19 More

by ANDYLAM1409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jan 27, 2021 -

Fremont Toyota responded

Hi, Andy. While we appreciate your feedback, we regret to hear that you have some concerns regarding your recent appointment with our team. Please know our team highly prioritizes the safety of each and every individual that we work with, so it is frustrating to hear that we may have missed the mark during your visit. With that said, we would like an opportunity to further discuss your experience to address your concerns and earn back your trust for future visits. At your convenience, please reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com. Thank you!

January 25, 2021

I was greeted quickly. The recommended additional services were explained well. An offer was made for a Lyft home, instead of waiting while work done (even though I declined the offer). Extensive e More

by LWEBER1211
Recommend Dealer
Yes
Employees Worked With
Erwin Sunga
Jan 26, 2021 -

Fremont Toyota responded

Thanks for coming in! We appreciate the great review and we look forward to having you back!

January 22, 2021

They were super helpful and friendly. They took great care of my car and helped alleviate my car’s issue. I was constantly kept in the loop about the status of my car. More

by ellegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Stravers
Jan 25, 2021 -

Fremont Toyota responded

Thank you for your feedback! We're glad to hear that your service visit was pleasant and informative. Please let us know if we can do anything to help you in the future!

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