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Fremont Toyota - Service Center

Fremont, CA

4.6
3,768 Reviews

3,768 Reviews of Fremont Toyota - Service Center

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January 19, 2021

The staff is super nice, they always greet me well and take care of my needs. I believe the gentleman that helps me out is Steve Sako — he provides me with all necessary information. Many thanks to him. More

by RICARDO_CHAVARRIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Jan 20, 2021 -

Fremont Toyota responded

Thank you for the feedback, Ricardo! Steve will be happy to hear that you're always satisfied with the attentiveness and overall help that he's able to provide. We look forward to working with you again for any future needs!

January 16, 2021

I took my Toyota Tacoma truck in for a service and you scratch the back of the truck and then didn’t tell me about it. Then, you spent three weeks trying to repair it. Altogether, the service was extremel More

by CALLGREG341
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Jan 18, 2021 -

Fremont Toyota responded

Hi, Greg. Given the emphasis we place on customer service, we’re certainly disappointed to hear your concerns regarding these recent experiences with our team. We want to make sure we discuss this matter in some additional detail so we can ensure any of your concerns are addressed and identify how our team can make any necessary improvements. At your convenience, please reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com. Thank you!

January 16, 2021

It was a service for recall and my advisor was friendly, courteous. He even got my flat tire fixed free of charge. Recommend Fremont Toyota. More

by changu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick O'Brien
Jan 18, 2021 -

Fremont Toyota responded

Thank you for the excellent rating and review! We are so glad to hear that you enjoyed your visit! If there is anything else we can do for you, please let us know. We are always happy to help!

January 15, 2021

Ramiro is the best. Good customer service. He provides good understanding of the work needed to be done and is very professional and friendly. I am always very satisfied with his service. More

by M_EGEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramiro
Jan 18, 2021 -

Fremont Toyota responded

Thank you for the excellent 5-star rating and kind words about Ramiro! We are so glad to hear that he helped to give you such a great experience. We appreciate your business and look forward to your next visit!

January 14, 2021

This is the most unprofessional repair shop I have been in my life. They violated the law by starting repair before providing a full quotation and all repair or replacement options. A representative named More

by MARWANHARARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Claudia Aguila
Jan 15, 2021 -

Fremont Toyota responded

Hi, Marwan. While we appreciate you choosing to work with our team as well as your feedback, we’re disappointed to hear that we were unable to meet your expectations during your recent experience with our service team. Please know that our team aims to provide a truly professional overall experience. With that said, we hope for the opportunity to personally discuss this experience with you so we can identify an necessary improvements and try to address any of your concerns. At your convenience, please contact our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com. Thank you!

January 13, 2021

Steve always provide best service to me , that is why I drive Toyota and also recommend friends buy Toyota not only service it is good brand. More

by CHENNINY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Jan 14, 2021 -

Fremont Toyota responded

Thank you for the fantastic review! We strive to provide a top-notch customer service experience each and every time, and we're glad to hear Steve is able to consistently do so. We appreciate your business here at Fremont Toyota and look forward to seeing you again next time!

January 13, 2021

Fast, quality service. Arrived at my appointment time and was received right away. Contacted as soon as service was complete, and was out the door within minutes. More

by James Salazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ervin
Jan 14, 2021 -

Fremont Toyota responded

James, thank you for the fantastic review! Our team works hard to get our customers back out on the road as efficiently and as safely as possible, and we're glad to hear we succeeded. We appreciate you choosing Fremont Toyota for your service needs and we hope to see you again next time!

January 12, 2021

Steve is the only reason I will return. He alone is the only bright spot there. He kept my business. I was ready to go to another dealer. More

by RECOZZETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Jan 13, 2021 -

Fremont Toyota responded

Thank you for the review. We are glad to hear that Steve made your visit easy and enjoyable. If there is anything else we can do to help you please feel free to reach out.

January 11, 2021

The service was very fast. From setting up a appointment to getting the service done ... it was really fast and COVID safety was maintained. Hope to see you for my next service More

by catchsupratim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 12, 2021 -

Fremont Toyota responded

We're glad you had a fast and five star service experience with our team! Thank you for takng the time to leave us a review. We look forward to working with you again!

January 09, 2021

As usual, Ramiro made sure that I received excellent customer service! My car received its routine service and they even washed the exterior. I was able to safely wait in the customer area. More

by SM_STONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
Jan 12, 2021 -

Fremont Toyota responded

Thank you for leaving us a review! We're glad Ramiro was able to help you have another five star experience! Please let us know if there's anything else we can help you with!

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