Fremont Toyota - Service Center

1. My vehicle #1 performs ok after oil change. Did not get a curtesy car wash. 2. My vehicle #2 is ok after oil change. Didn't experience anything wrong. It just took over 2 hours to do an oil change whe get a curtesy car wash. 2. My vehicle #2 is ok after oil change. Didn't experience anything wrong. It just took over 2 hours to do an oil change when the business was slow (The service adviser told me they are slow). Funny thing is that the service adviser (Philip) called me (don't understand why he called me instead of coming over to the guest rest area where I was waiting and he knew I was there)and said the car is ready after around 1 hour and 30 min(which is what he promised it'll be done between 1 to 1 and a half.) When I came over to his office. It's not really ready. I was told to wait for just another 5 to 10 min. And I waited for another 30 to 40 min. And I was told the service people had a temporary shutdown. So in general, it was an odd experience. This is why I give 3 stars. I normally give 5 stars. More

Quality of work is good but the over all experience was unsatisfactory due to excessive wait times, steep charges for routine work, and generally disorganized workforce. unsatisfactory due to excessive wait times, steep charges for routine work, and generally disorganized workforce. More

Came in for oil change and rotate (free with previous tire purchase). Marked rear driver side wheel prior to service. When advised it was completed marked wheel was in same position. Technician "Setta" c tire purchase). Marked rear driver side wheel prior to service. When advised it was completed marked wheel was in same position. Technician "Setta" claimed he rotated tires but would rotate driver side "if I wanted". Can't trust technician with that kind of attitude. More

The whole service process was very easy and smooth. The Service Manager that I worked with (Steve Sako) got me in and out very quickly. Service Manager that I worked with (Steve Sako) got me in and out very quickly. More

Micky Gastrock was very friendly and courteous. Service was fast and vehicle delivery was prompt. I was kept updated and options were communicated throughout. Thanks. was fast and vehicle delivery was prompt. I was kept updated and options were communicated throughout. Thanks. More

Went for oil change. When checking in, it got delayed. Car wash was promised post the oil change, but the car wash was not done. Car wash was promised post the oil change, but the car wash was not done. More

Ramiro Orozco, our service advisor, is GREAT ! Very professional and his customer service is and has always been helpful and accommodating to our needs. Have had him as our service advisor since 2014 professional and his customer service is and has always been helpful and accommodating to our needs. Have had him as our service advisor since 2014 and have been very satisfied. More

Service was great! I was expecting my cat to take more than half a day for th e service but they had me in and out within an hour than half a day for th e service but they had me in and out within an hour More

I forgot wearing mask, one service agent brought me a mask. For the car, Besides regular service, help me resolve the vent whistle problem. Thanks. mask. For the car, Besides regular service, help me resolve the vent whistle problem. Thanks. More

Fast but satisfying service and a very helpful and knowledgeable service agent Mark Muth . Mark has been the one helping in all my previous appointments knowledgeable service agent Mark Muth . Mark has been the one helping in all my previous appointments More