Fremont Toyota - Service Center

Polite, knowledgeable and prompt service I would like to take this opportunity to thank Steve Soka one of the service managers for his excellent work years after years. I have been coming to I would like to take this opportunity to thank Steve Soka one of the service managers for his excellent work years after years. I have been coming to Fremont Service center for almost 5 years and never had a complain. Steve listens patiently, works diligently and resolves issues promptly. Thank you Steve for all your hard work. More

Awesome Service!!! Needed new tires immediately; Josh set an appointment ASAP. He made it clear that it was very important to get replacements due to the condition and h Needed new tires immediately; Josh set an appointment ASAP. He made it clear that it was very important to get replacements due to the condition and how the rain could affect their performance. Josh has been my go to guy and has taken care of me and my car since day 1! More

Great experience. I would highly recommend Josh Choy. Every time I drop off my car to Josh I know its taken care of. One of the things I appreciate about Josh is that w I would highly recommend Josh Choy. Every time I drop off my car to Josh I know its taken care of. One of the things I appreciate about Josh is that when he says my car will be ready at 230 its ready at 230. More

Excellent Service The service center has undergone changes - for the better - and it should be like this. This place gets busy so there is a wait and it's expected. How The service center has undergone changes - for the better - and it should be like this. This place gets busy so there is a wait and it's expected. However, how about some new furniture in the main sitting room? The chairs are worn out from many years of use. Mark Muth is top notch. He exudes customer service. He is polite, prompt, open, and explains technical terms in layman language. More

Fast and convenient. I had to drop off my car for routine maintenance (oil change, tire rotation) and the team was incredibly helpful. Josh, my service advisor, is incredi I had to drop off my car for routine maintenance (oil change, tire rotation) and the team was incredibly helpful. Josh, my service advisor, is incredibly polite and easy to do business with. More

All Techs out to Lunch Micky provided me with great service. He said my inspection would be just under an hour. After about 45 minutes he states that my truck is almost comp Micky provided me with great service. He said my inspection would be just under an hour. After about 45 minutes he states that my truck is almost complete; but they found a nail in one of my tires, though there is no air leaking, and it would cost $35 for the repair. After another 45 to 50 minutes, Micky informs me that all the techs are out to lunch and that it’d be another hour and a half before they’d be able to plug the hole. At that point I just need to go. Time is money and everybody’s time is worth something. I would have given 5 stars if one of the techs would have delayed their lunch by 10 minutes to just plug the hole... Micky’s honest communication is much appreciated. More

Mark in service department was great! Mark in Servie was super attentive and took very good care of my car. I came in with a list of things I had concerned with re my car and he went throu Mark in Servie was super attentive and took very good care of my car. I came in with a list of things I had concerned with re my car and he went through them in detail to make sure all my concerns were met. More

Taking Care of Customers Kelly and her service team were amazing. I brought in my new truck for it's first service at 5,ooo. I came in a few early for my appoint meant and t Kelly and her service team were amazing. I brought in my new truck for it's first service at 5,ooo. I came in a few early for my appoint meant and they didn't make me wait. They were friendly and personable and went the extra mile for me. I got the "Tundra" lettering as a gift for Christmas and her friends at their bodyshop happened to be on site and put them on for free for me! I bought my truck in So Cal but this will be the Toyota that will be getting my business until they bury me in my truck. Thanks Kelly and team...I feel valued! More

60K Service for FR-S I recently got my 60K service done for my 2013 Scion FR-S and I had the pleasure of working with Mr. Isaias Gonzales. Isaias was approachable and cust I recently got my 60K service done for my 2013 Scion FR-S and I had the pleasure of working with Mr. Isaias Gonzales. Isaias was approachable and customer oriented; he made sure I was taken care of and did multiple followups -- very impressed! I paid for the ultimate detailing service done but after I picked up the car, I realized that it wasn't properly detailed or vacuumed. I simply notified Isaias about what happened and he made sure it was addressed and taken care of immediately the following day. Picked up the car that same afternoon and it looked/felt brand new all over again. Just wanted to state how satisfied I was with Isaias' service and will definitely be coming back in the near future. More