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Fresno Lexus

Fresno, CA

4.9
166 Reviews

777 West Palmdon Drive

Fresno, CA

93704

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Showing 166 reviews

February 19, 2021

Excellent all around service. Service completed ahead of time. My car was returned very clean. I was kept well informed as when the service was completed More

by jwilcox804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Feb 23, 2021 -

Fresno Lexus responded

We're more than happy to hear that your experience was nothing short of stellar. We hope to see you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

February 13, 2021

Love Fresno Lexus, everyone you deal with are kind and professional. Jesse my service rep is great. We have bought 3 vehicles from Fresno Lexus too. They make the entire buying and owning process so wo More

by Casselldenice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Feb 15, 2021 -

Fresno Lexus responded

We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. We appreciate your loyalty and can't wait to see you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

February 01, 2021

Took my car in for the 1st service and received excellent customer service from Jon in the Service Department. Thanks Jon! I will ask for you when we return for the 2nd service! More

by ES350Lexus1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon
Feb 01, 2021 -

Fresno Lexus responded

We're pleased that Jon took such good care of you and made your experience so quick and painless! It's moments like these that make us so proud. Thank you very much for your feedback and we hope to see you soon! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

January 19, 2021

Jesse is outstanding service advisor. He got me out in less than 2 hours, considering a long lines of cars waiting for service. Very professional and I would like him to be my service advisor for my futur More

by reygonzalvo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Jan 20, 2021 -

Fresno Lexus responded

We are proud of Jesse and his efforts to get you in and out as soon as possible! Thank you for choosing us and we can't wait to see you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

December 20, 2020

Fresno Lexus is committed to providing the customer with excellent service. The service department is friendly and tactful. High quality service is what you will get here. More

by Laurakroeker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Dec 21, 2020 -

Fresno Lexus responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience! Thank you so much for your feedback and we look forward to serving you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

November 22, 2020

Lexus is such a great place to buy or lease a car. Their service afterward is superb! This is my 5th Lexus RX350 - I wouldn't even think of driving anything else! thank you, Fresno Lexus! More

by sophieab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony, Havender
Nov 23, 2020 -

Fresno Lexus responded

It's wonderful to hear that you were impressed with both our sales and service. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Regards, Mike Gibson General Manager Customercare@fresnolexus.com

November 18, 2020

I leased a Lexus on 10/31/2020 Tom Tostenson was very helpful and made us feel very comfortable. Was very informative and not xxxxx which I really appreciated, he explained the features of the vehicle an More

by Jessie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tostenson also talked toTevin and other nice people
Nov 20, 2020 -

Fresno Lexus responded

Hi Jessie, we are thrilled to hear that Tom went the extra mile to get you into a new car! We hope you're loving your new Lexus and please do not hesitate to let us know if there is anything else we can do for you! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

Nov 22, 2020 -

Jessie responded

Thank you, Lexus team I can’t remember all your names but there were several of you who were very nice and helpful.

October 25, 2020

Brought my car in for service and was out within an hour and a half. Eric kept me updated on the progress of my service. More

by pierpontbogi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 26, 2020 -

Fresno Lexus responded

We are proud to hear that Eric made sure you had a smooth service visit with us! Thank you for stopping by and we hope to see you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

October 21, 2020

great customer service as always Jesse in the service dept went above and got everything handled promptly and always makes me feel welcomed and keeps me informed with updates More

by Eli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Oct 22, 2020 -

Fresno Lexus responded

Hi Eli, We are thrilled to see that Jesse went the extra mile to make sure you left a happy customer! Thank you so much for choosing us and we can't wait to see you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

September 30, 2020

Went down for a test drive on a Thursday. Came back Friday for the car. No personal haggling. We arranged everything on the phone and text messaging. In fact we were about to go to Southern California More

by Neil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Tony and Irene.
Oct 01, 2020 -

Fresno Lexus responded

Hi Neil, we want nothing but the best for our customers and we're so happy you had such a great experience with us! Congrats on your new car and we look forward to working with you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

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