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Fresno Lexus

Fresno, CA

4.8
196 Reviews

7201 N Palm Ave

Fresno, CA

93711

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Showing 196 reviews

March 31, 2026

As always the service department provided outstanding service and was very professional. Did a great job from start to finish, More

by Cha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, vang
Apr 01, 2026 -

Fresno Lexus responded

It’s wonderful to hear about your positive experience with our service department, Cha! Our team strives for excellence, and your kind words motivate us to keep up the good work. We're glad you felt well taken care of from start to finish. Thanks for sharing! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

March 09, 2026

Service Department staff as always provided an excellent experience from sending timely service due notification to booking appointment and overall service. More

by Virgfowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Sodini
Mar 13, 2026 -

Fresno Lexus responded

Thank you for your feedback! We’re glad our service team provided an excellent experience from start to finish, including timely notifications and smooth appointment scheduling. We appreciate your trust and continued support! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

March 08, 2026

The car buying process is never fun, but our salesman was very patient and courteous. My only complaint is how long it took to process the paperwork. It was also nice not to sit with a finance manager. Th More

by Sal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abraham, Dominic
Mar 09, 2026 -

Fresno Lexus responded

Hi Sal, Thank you for both your patience and your feedback. We're happy to see that overall, you had a quality experience and we hope that you're enjoying your new Lexus so far. Should you ever need any assistance with anything, please don't hesitate to reach out. We're always happy to help. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

March 04, 2026

I recently had my vehicle serviced at Lexus, and I couldn’t be more pleased with the experience. They explained everything clearly, kept me updated throughout the process, and completed the service ri More

by 76delfinam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin/Memo
Mar 05, 2026 -

Fresno Lexus responded

It’s wonderful to hear about your positive experience! We strive to provide clear communication and timely service, so it’s great to know we hit the mark. Your recommendation means a lot to us. Enjoy driving your perfectly running car! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

February 27, 2026

My visit to the new Lexus of Fresno location was amazing. I love the new facility and what it has to offer. Philip was very professional and gave me exceptional service. Highly recommend working with him! He More

by lilaandariaabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip
Mar 02, 2026 -

Fresno Lexus responded

We’re so glad to hear you had an amazing experience at our new facility! Philip truly goes above and beyond for our customers, and it’s wonderful to know you felt that. Your recommendation means a lot to us. Looking forward to your next visit! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

February 15, 2026

Dealership needs to change their motto to, "The Pursuit of Mediocrity" because they're a stain on the brand. Call only to be hung up on. Come down to the dealership only to wait for over an hour and lea More

by Kid Rock Bottom
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Sean Ryan, Jaqtar Bains
Feb 17, 2026 -

Fresno Lexus responded

Thank you for sharing your feedback. We’re disappointed to hear that your experience did not meet expectations. We would really appreciate the opportunity to learn more about what happened and see what we can do to help or make things right. Your feedback is important to us, and we want to ensure your concerns are properly addressed. Please feel free to reach out to Sean Ryan, our General Sales Manager, at (559) 354-5518, or contact me directly at your convenience. We look forward to speaking with you and working toward a resolution. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

February 09, 2026

All around positive experience. Joseph kept me informed throughout the service appointment and gave good recommedations. More

by dfalkdds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Eagles
Feb 10, 2026 -

Fresno Lexus responded

We're so glad to hear about your positive experience! Joseph takes pride in providing excellent service and keeping customers informed. Your feedback truly highlights our team's commitment. Looking forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

January 31, 2026

Excellent experience all around for our scheduled maintenance. Easy to make an appointment, drop off, service updates and pickup!. More

by Vsan3rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J. Eagles
Feb 02, 2026 -

Fresno Lexus responded

We’re so glad to hear about your excellent experience! Making the process easy and seamless is our goal, and it’s wonderful to know we met your expectations. Thank you for sharing your feedback! We look forward to seeing you again for your next scheduled maintenance. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

January 29, 2026

This is a new and very nice dealership. my wife and I purchased a new car from Jack, our sales rep, he was kind and got us thru the process. More

by frenchjaxplace
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack
Feb 02, 2026 -

Fresno Lexus responded

It's wonderful to hear about your positive experience! We're glad Jack was able to assist you and your wife during your car purchase. Enjoy your new ride, and we look forward to seeing you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

January 29, 2026

Service team was great like always Justin is always making sure I was informed. Thanks again to the service department, you guys hold the Lexus name when it comes to service. No other dealers is like More

by Cha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Vang
Jan 30, 2026 -

Fresno Lexus responded

Thank you for your kind words about our service team, Cha! We're delighted to hear Justin kept you informed throughout your experience. We're committed to upholding the Lexus standard, and it's great to know you feel that way. Looking forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

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