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Fresno Lexus

Fresno, CA

4.9
167 Reviews

777 West Palmdon Drive

Fresno, CA

93704

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Showing 168 reviews

January 14, 2020

Best Car buying experience!!! Tony helped my parents and myself each purchase a car and made it so EASY!!!! It was a breeze lol he was so helpful and knowledgeable. Thank you Tony!! 10/10 More

by Stephanie
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 15, 2020 -

Fresno Lexus responded

Tony is awesome and we're so happy to see that he worked hard to get you into the vehicle you deserve. Buying a new car is an important decision, and we can't thank you enough for choosing us to help you with it! Feel free to reach out if you have any questions! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

January 13, 2020

The longest wait even with appointment at any dealer I waited 1 hour and 15 minutes for this dealersip just to take in my Lexus for service. This is a pre-paid service (they charged me when I bought the More

by Former Lexus fan Boy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Cashier, Jake, Person with suit (that actually helped)
Jan 14, 2020 -

Fresno Lexus responded

We understand your time is valuable, which is why we're disappointed to read this. I'd like to speak to you about your recent experience much further, as both your opinion and business are very important to us. Please contact me when you have an opportunity. I look forward to hearing from you. Regards, Sahm Assan sahm@fresnolexus.com 559-354-5519

January 11, 2020

Was a smooth purchase and process that was 100% stress free. I love my purchase and I’m completely satisfied with my new car. I recommend Lexus. More

by Ohiogrlnca05
Recommend Dealer
Yes
Employees Worked With
Mr. Baines
Jan 13, 2020 -

Fresno Lexus responded

Thanks for the positive feedback! We hope that your new car brings you happiness for years to come. If you need anything else down the road, please don't hesitate to call. Regards, Mike Gibson General Manager Customercare@fresnolexus.com

January 11, 2020

Great customer service. Service dept wasnt pushy with upselling services. Left feeling my car was well taken care of. Very comfortable waiting area and friendlier transportation available More

by Jawsybaby1
Recommend Dealer
Yes
Employees Worked With
Jesse Cervantes
Jan 13, 2020 -

Fresno Lexus responded

Thanks for the great feedback! All our service advisors are trained to provide our guests with professionalism and make you feel at home! We truly appreciate your business! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

January 10, 2020

Comfort Fresno Lexus needs a "waiting room" that offers a quiet (to those waiting for service) enviroment without a loud and blaring moderator on TV ranting P More

by 2RolexHorseman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't remember !
Jan 10, 2020 -

Fresno Lexus responded

Thank you for your feedback regarding the background noise, and car wash. The comfort of our customers is a top priority and we'll be make sure to use your review to help improve our facility. Please don’t hesitate to contact me should you like to discuss any issues you’ve experienced here. I’m here to help. Regards, Mike Gibson General Manager Customercare@fresnolexus.com

January 08, 2020

Top Notch Service and customer service Jesse and the team are amazing. Every time I bring my car in I know it is in good hands. The customer service is second to none. More

by mad professor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Jan 08, 2020 -

Fresno Lexus responded

We couldn't be happier to see that Jesse went above and beyond to provide you with a quality experience. We look forward to serving you again soon! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

January 08, 2020

Tony was very helpful and gave us excellent service. We will continue to use Lexus services when looking for a new car or having our car serviced. More

by fresnorosy
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 08, 2020 -

Fresno Lexus responded

We're pleased that Tony took such good care of you and made your experience so quick and painless! It's moments like these that make us so proud. Regards, Mike Gibson General Manager Customercare@fresnolexus.com

November 22, 2019

Outstanding service and service rep Frank Caldron Frank Caldron is a very trustworthy person . It is because of him that I feel comfortable with the service department. I have always received good tre More

by Rogerhe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Caldron
Nov 22, 2019 -

Fresno Lexus responded

Hi Roger, We're pleased that Frank took such good care of you and made your experience so quick and painless! It's moments like these that make us so proud. We appreciate your business and we can't wait to see you again soon! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

November 18, 2019

Frank Caldron Fresno Lexus has always been noteworthy because of the excellent service department. Frank Caldron make the experience personal and tremendously helpf More

by JCrane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Caldron
Nov 18, 2019 -

Fresno Lexus responded

It was a pleasure to hear that Frank helped make your car-service experience both enjoyable and easy! We strive to deliver customer satisfaction and are truly proud to know that we could do that for you! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

November 13, 2019

Great Exp Worked with Sahm and the rest of his team at Fresno Lexus. Highly recommend them and very happy to have done business again with Fresno Lexus. More

by sa9764
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sahm
Nov 13, 2019 -

Fresno Lexus responded

Sahm is awesome and we're so happy to see that he worked hard to give you the service you deserve. If we can help you out with anything else, please let us know. We hope to see you again soon. Thanks! Regards, Mike Gibson General Manager Customercare@fresnolexus.com