Friendly Acura of Middletown

I was in the market for a pretty rare pre-owned 2008 Acura TL Type-S. It is a very limited market, and it didn't help my chances of finding the perfect car given that I wanted extremely low miles, a lik Acura TL Type-S. It is a very limited market, and it didn't help my chances of finding the perfect car given that I wanted extremely low miles, a like-new vehicle, and one of 3 acceptable colors. I did some searching of Acura's certified pre-owned inventory, and came up with approximately 8 vehicles in the entire northeast (mostly NY and NJ) that met my criteria. So I decided to plan a road trip from Boston and take a look at the vehicles available, with no serious intentions of buying that day. Feder's was the first dealership I visited. I was greeted by Joe, and he was very personable yet not overbearing the way some car salesmen can be. They pulled the car up within minutes and we were off on a test drive. I loved the car (though I may have been trying to contain it at the time). I told Joe I was going to look at a couple other cars in the area, but that very he very well might see me back later that day. I thanked him for his time and set off for NJ. New Jersey was a different experience. I visited a few dealers there, and wasn't particularly "mistreated", but I definitely wasn't blown away by their customer service at each of the NJ dealers except one that was quite pleasant to deal with. I left the last dealer in NJ and called Joe to say "I want the car, and I'm on my way back." As I said above, the market for this car is very limited, so I knew I didn't have much bargaining power. Even so, Feder's pricing of the vehicle was very fair in my opinion, and they fixed the things I nit-picked about without hesitation. I should also note that because I live in MA, dealing with titling, registering, and insuring the car was less than easy due to MA's idiosyncrasies in law. Jim dealt directly with my insurance agent in MA and they worked out every detail so that I could drive the car off the lot a couple days later. I came back 4 days later to pick up the car. I'd rented a car for the drive out to NY state, and Joe picked me up at the rental agency (on his day off, mind you). As promised, the car was ready to go and it looked beautiful. We breezed thru the paper work, and I was out the door in about 40 minutes. Bottom line: everyone I worked with at Feder's was pleasant and professional, and I would buy a car from them again with no hesitation. More

I recently leased my third car through Feder's Acura, and once again their quality of service exceeded my expectations. They have friendly, courteous staff who have excellent knowledge of their product. The once again their quality of service exceeded my expectations. They have friendly, courteous staff who have excellent knowledge of their product. The salespeople I worked with painlessly lead me through the lease return process, and even helped me with the selection of my current leased vehicle (of which I am extremely happy). I was pleased with the price deals, as well as the personal attention I received at Feder's. More

I called and spoke with a salesman, confirmed that they could come to the same price another dealer offered (invoice). They asked if I wanted to put a deposit down on the car, and I told them I would just could come to the same price another dealer offered (invoice). They asked if I wanted to put a deposit down on the car, and I told them I would just drive in and see them soon. I arrived and spoke to Joseph Gil. He told me that they would not honor the price, and that they wanted $1000 more than invoice + fees. I told them that was dishonest and deceptive. He agreed and told me they had deceived me to get me to come in. I then left the dealership as I was not willing to do business with them. When I got home, I had a follow up offer (the first offer was automated) from the original dealer for $500 under invoice, no fees (just tax and licensing). Feder's excused their unprofessional, shameless, deception by saying that the car is in high demand and flying off of their lots. That they have customers waiting 2 months for the car. I saw the car on the lot. It was dirty, had "Last AWD until the end of the year" in grease pen on the window. Obviously this car had been on the dealer's lot for more than a month. Another lie. More