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Friendly Acura of Middletown

Middletown, NY

Overview
Reviews
4.6
212 Reviews
Call Dealership (845) 343-5911

3475 Route 6

Middletown, NY

10940

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Showing 93 service reviews

March 31, 2025

The service was okay. They did the work in a timely manner. The service was okay More

by Ramonrodriguez731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad Miller
Report | Print
June 08, 2024

Knowledgeable and friendly workers in the service dept, got done in a timely manner , will definitely use friendlys again, service Rep Klo Kelly was great and let me know all I needed to know and kept me u More

by rayrod44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Flo Kelly, Conrad Miller
Report | Print
March 28, 2024

They consistently provide quality service. On schedule and professional. Took care of all my A1. More

by JEDESIBIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naomi took care of me., Conrad Miller
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March 12, 2024

My experience was great as always, Naomi is amazing, very informative, very helpful, she is a wonderful person overall, Acura is very lucky to have such a dedicated employee. Thank you Naomi and thank you A More

by Jfuentes0531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naomi
Report | Print
December 10, 2023

Always welcoming and clean Naomi is great in the service department Job well done, they know customer service! More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naomi
Report | Print
Jan 30, 2024 -

Friendly Acura of Middletown responded

Thanks, Michael! We appreciate you taking the time to leave us a review. If you need anything in the future, please let us know! 'Til next time, drive safely!

November 18, 2023

COURTEOUS AND PROFESSIONAL EXPERIENCE. Work was done in a time frame that was very reasonable. Vehicle was kept in clean condition when mechanic worked on it. More

by Gator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naomi at service was courteous and professional.
Report | Print
November 02, 2023

Service managers/associates are first rate. Maintenance work is recommended but not forced or steered The work is consistently done right. Not sure I could attain the mileage on my TLX More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad Miller
Report | Print
June 30, 2023

Very good service. Very pleasant staff And easy to make an appointment. Five stars..thank you all More

by Carlakobrick
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Naimi
Report | Print
Jul 25, 2023 -

Friendly Acura of Middletown responded

You're welcome, Carla! It was a pleasure to work with you, and we appreciate you taking the time to review us. Thanks, and drive safely!

April 04, 2023

Had to have a lot of servicing done but Service Manager worked with me on the final cost and work was done quickly. More

by dfitzee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Apr 21, 2023 -

Friendly Acura of Middletown responded

We're always willing to help, and you need anything in the future, we'll be glad to help you again! In the meantime, drive safely. See you soon!

March 17, 2023

I love Friendly Acura. My car is in excellent condition, nobody outside of this dealership has touched my car since I leased it. My lease will end soon, and I plan to buy f More

by DSperber87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naomi, DJ, Conrad Miller
Report | Print
Apr 21, 2023 -

Friendly Acura of Middletown responded

Thanks for you loyalty! We work hard to earn it each and every time you come in, so it was rewarding to read your review! Drive safely, and let us know when you're ready to turn your lease in!

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