Friendly Chevrolet

Alternate Universe?? Bought a new 2015 Chevy Spark 2LT Labor Day. This is a high-volume dealership I had no experience with. Chevy was offering incentives + 0% financi Bought a new 2015 Chevy Spark 2LT Labor Day. This is a high-volume dealership I had no experience with. Chevy was offering incentives + 0% financing for up to 60 months (for qualified buyers). I was greeted by a salesman (Jorge) & after a test drive we went into the showroom (chaotic) to negotiate. This went easily as I had done my homework...2 different "sales managers" did the actual negotiations (at different times) while Jorge observed. Trouble began talking "trade in value" for my vehicle. We agreed upon a value but Jorge was called away & returned with another "sales manager" who introduced himself & explained they'd made a "mistake" & the "real" offer was much lower. They said another vehicle was being valued @ the same time & they'd crisscrossed the values. Eventually we came to an agreement. We agreed to a value on the Spark, a value on my trade & the financing (they had already checked my credit) including I qualified for 0% financing. Based on those figures, I was asked to sign & initial a hand-written quote indicating I would "purchase that day...that vehicle". I've never been asked to do that at any dealership before and it just felt shady. I sat & waited to be called to the Finance Dept.. The finance guy was professional & polite but clearly his job is to get you to purchase (knowingly or unknowingly?) extra packages such as an extended warranty, "protectant/sealant", door ding/window crack" insurance policies, tire replacement, etc... I screwed up by not checking my finance rate BEFORE I signed the paperwork. I verbally agreed to 0% financing for 60 months. I was told by the salesperson AND the "sales manager" I "qualified" and signed the hand written agreement to it. That evening at home when I sat down and looked everything over I found my finance rate MUCH higher which meant I paid more for the vehicle (than what I agreed to). I remain pissed off about this. I saw no point in going back to the dealer to debate as I'm certain their response would be "you should have looked it over better before you signed.". This one deed ruined any chance of Friendly ever seeing me as a "repeat" customer and we're actually less than a year away from replacing our 2007 Accord. If the finance guy would have said "I know we initially said you qualified, (and explained why) but you don't" I would have accepted that and renegotiated or walked. But, he didn't. Kudos to Marisa in the concierge dept.. She was helpful, patient & professional setting up my Chevy My-Link apps. I could write a book on what happened "after-the sale" but won't...much...The car has been in the shop approximately 25 (primarily waiting on parts) of the 60 days since I purchased it. 4 service visits and counting in less than 2 months. I never got it off the lot the first day. A power steering sensor went out as I was sitting with the concierge going over Chevy My-Link. 26 miles on the odo. A warped door panel has been replaced. A door lock mechanism has been replaced. AC vents replaced. A brand new car. I need to bring it back again for a rattling dash speaker grill but I've had a hit & miss experience with the service department that's left me weary of doing so. A good service advisor but setting up appointments has been a lesson in futility with a lack of follow up on their part (scheduling) or being told they "have no record" of my making an appointment. The on-line service appointment scheduler is useless. You may or may not get a response. Best to call. The service bay is as chaotic if not more as the showroom. I get periodic generic (system generated?) emails from random "sales managers" asking how my experience has been but when I respond with critical detail, I get no response back. Their employees seem preoccupied with "survey" scores. The problem is the surveys relate to the folks I have no issues with! My frustration isn't with the salesperson or service advisor. It's overall customer service, the Finance Dept., Sales Management and Service PROCESS(ES). I have more to say about my overall experience some good, some bad but....I won't. For what happened in the finance dept. alone I cannot recommend this dealership. The "Concierge" Service seems more a way of keeping you coming to this dealership for service past your basic Chevy warranty. I've actually started researching other area Chevy dealerships to take it to for warranty service just so I won't have to deal with the frustrations I've experienced @ Friendly. Jorge, Marvin and especially Marisa seem on-the-ball but my overall experience has been disappointing...the finance department's tactics (and I suspect management endorses this behavior) ruined their reputation with me. I saw a banner add on-line from Friendly that says "Because You Deserve Better!". I sure do. We all do. More

AMAZING SERVICE!!! Everyone was so helpful and joyful during the process of buying my brand new Chevrolet Malibu! I would definitely recommend Friendly Chevrolet!!! Char Everyone was so helpful and joyful during the process of buying my brand new Chevrolet Malibu! I would definitely recommend Friendly Chevrolet!!! Charles Shipp, Joey Rhoden, and Bret Morris made my car buying experience easy and fast! I am very happy with my purchase! More

Great overall buying experience Mario Vallejo, my salesman and Steve Fly provided the perfect buying experience! I will recommend to anyone needing a new Chevy! Go see the guys at Fr Mario Vallejo, my salesman and Steve Fly provided the perfect buying experience! I will recommend to anyone needing a new Chevy! Go see the guys at Friendly! More

house of chev's Monday 10/26 came in to dealership to buy a truck and I did. Came back on 10/29 to buy my wife a suv . All the salesman was so kind and friendly but Monday 10/26 came in to dealership to buy a truck and I did. Came back on 10/29 to buy my wife a suv . All the salesman was so kind and friendly but one salesman stood out, Mr.Mingo sold me and my wife our car. Thanks Mr. Mingo the Greatest Salesman.. More

Friendly service Easy and fast process. Was in and out with my new vehicle in very little time. Would recommend this dealership to my friends and family. Easy and fast process. Was in and out with my new vehicle in very little time. Would recommend this dealership to my friends and family. More

Another great experience Mr Mark Mingo continues to make the car buying experience as stress free as possible. I purchased my wife's Impala a few months ago and decided to pur Mr Mark Mingo continues to make the car buying experience as stress free as possible. I purchased my wife's Impala a few months ago and decided to purchase my new truck at Friendly Chevrolet because of my excellent experience. More

Great working with them. I wrote down the price I wanted, and Alex worked really hard to get to that price. They did a really good job. The manager and Alex worked hand-in-h I wrote down the price I wanted, and Alex worked really hard to get to that price. They did a really good job. The manager and Alex worked hand-in-hand to get me the best deal. I'm even getting a little money back, thanks to Alex. It was a good experience. More

Easiest purchase of a new vehicle ever! It was a pleasure working with Mr Crenshaw. This was the second vehicle I purchased with him. He is the only salesperson I've ever enjoyed working wi It was a pleasure working with Mr Crenshaw. This was the second vehicle I purchased with him. He is the only salesperson I've ever enjoyed working with. I hope he's still there in another five years when I return. More

New Tahoe Very friendly dealership that has eager and able employees. Willing to work with the customer and hassle or pressure you. Great experience and I'm su Very friendly dealership that has eager and able employees. Willing to work with the customer and hassle or pressure you. Great experience and I'm sure I will return. More

Disappointment followed by disappointment!!! This was by far THE WORST experience I have ever had with a dealership! I purchased a used vehicle on July 2, 2015 and to this day have only driven it This was by far THE WORST experience I have ever had with a dealership! I purchased a used vehicle on July 2, 2015 and to this day have only driven it for a little over 30 days due to continual mechanical problems. Now, I have been advised that 3 of the 4 tires are bad on the vehicle and that it is "unsafe" to drive. I have been in contact with the owner, Mark Eddins, and the GSM, Steve Fly; however, there has been no resolve. I feel very cheated and extremely disappointed. I do not advise anyone to do business with this dealership. More