I have been doing business with another Dealership since 2001.
That said, I have moved and that particular Dealership isn't convenient, so I decided to search my area for an alternative. There were two choices and Friendly had the better reviews and was only about 20 minutes from my house.
The PLUS is that they honored the $20 off oil change that my other Dealership sent me in the mail.
I don't want to throw anyone under the bus, so I will not mention names - but when the Svc.Mgr. mentions this in the weekly meeting to his/her Team Members, the Svc. Advisor should know that it is them I am speaking of....
When I pulled into the service drive, I was immediately served by a valet, who confirmed I had an appt. for an oil change. He got on his walkie talkie to call an advisor to the drive.... that particular advisor never came. Finally another advisor came and the first words out of his mouth were "so what can we break today?"
I am certain this Svc. Advisor was just 'trying to be funny' but a) I didn't think it was funny b) I didn't want to anyone to break anything c) the comment didn't seem to be a positive reflection of the Service Department or the Svc. Advisor's confidence in the Service Department's ability as a whole.
When we were entering my vehicle information in the system I told the Svc. Advisor that my car was going to show up as being owned by the Dealership where I have been going for all these years. (my car was a Dealer Trade). The Advisor then made several, what I would call slanderous comments about that Dealer/Dealership, to which I made a counter comment that was a positive reflection of that Dealer/Dealership At which point the Advisor said nothing more negative about them.
In the meantime, the Svc. Receptionist attempted to call the Advisor while I was in his 'office'.
Instead of nicely telling the girl that he was with a customer he said, "You need to turn around and see I'm with a customer" and the tone was was insulting to the girl and off-putting to me as a customer. Dude, have a little respect for women in general and especially your customer.... and somewhere in conversation there was a comment made that I gently rebuffed and he said, "tell my wife that!" Again, not much respect coming out of that person's mouth for women. (NOTE to Dealership: Women drive 70-80% of all consumer purchasing, through a combination of their buying power and influence. Influence means that even when a woman isn’t paying for something herself, she is often the influence or veto vote behind someone else’s purchase. - Forbes)
While my car was being serviced I went for coffee with a friend (oh, and the Svc Advisor also noted that the little restaurant in the Dealership was decent, but don't eat the eggs - they apparently don't know how to fix them)... while I was at coffee the Svc. Receptionist called to let me know my car was ready - THAT was awesome and very professional!
Upon arriving back at the dealership I went to pay for and collect my vehicle but my Advisor was no where to be seen. At the other Dealership, my Advisor would have met me to make sure I knew they had completed the work and 'advised' me of anything I needed to do for follow-up - if the Advisor was on break/lunch, his counterpart would have performed this task- instead, the cashier told me these things.
Anyway, I'll probably return to Friendly in the future because of convenience, but I hope that the Employees who are representing this Dealership realize that every word and action reflects on
Mr. Eddins himself and make a change for the better.
Slander slays three people: the speaker, the spoken to, and the spoken of.