I will not waste my time with the Service Dept T Friendly due to the Rude and unhelpful Loaner Car Dept. I had a loaner scheduled and they did not give me a loaner. They tried to use the excuse that my insurance would not cover the loaner. I set there and listened to them tell other customers that Friendly’s insurance has $1000 deductible and that applies even if your insurance deductible is lower. Then, they try to sell the customer $14/day coverage to waive the deductible. So if they’re using their insurance, then why do they deny me a loaner. They come up with excuses why not to give you a loaner. Loaner dept also sets there and bashes customers behind their back, as I set there and listened to them. Very unprofessional, both the girl and the guy! Definitely, will take my car elsewhere for service. The free 100k mile oil change and rotation is a good deal, but not worth the hassle of waiting a long time. On a positive note, John Ballard, service advisor, was very nice!