Friendly Chevrolet

I made my most recent purchase a few months ago and recently brought my truck back for its first service. Things went so smoothly I thought I owed them the time to write this review. I have bought 3 ve recently brought my truck back for its first service. Things went so smoothly I thought I owed them the time to write this review. I have bought 3 vehicles from them and each time it's easy, fun and simple. I do a little homework before I go and get an idea of what is fair and then go see if I can make a deal. Not only do I make this easy for myself I make it easy for them. I ask for my price that I felt was fair what I want for my trade and they talk to the manager for about 2-5 minutes and then bring me my paperwork. The finance guys were always great they make finishing the paperwork simple and easy too. I like it when you get to deal with people that know how to do their job, and dont treat you like just another person through the door. They went above and beyond what I thought they would or could do. I had my truck clean and ready to go with my Onstar ready for me just to make it easier. When I brought my truck back for service this past week I was really pleasantly surprised on how I was treated. I was greeted right away by a young lady who told me she would help get my information about the vehicle and provide the service guy with the info. When the service guy came over to me he was great too asked about my truck and if there was anything that I had noticed that should be addressed while in for the oil change and tire rotation, which there wasn't but its good to know they want to address it seems like a good time saver for me. Then he asked if I wanted to wait or if I would like a complimentary loaner to run errands while it was being serviced!! I took him up on that and I was on the road made a quick stop grabbed lunch and when I got back the truck was done, washed and ready to go. Turns out what was even bigger surprise was they now cover my first service too. So it was free, painless, quick and thorough. I appreciate good service and this place delivers everytime. If considering a new Chevy there's not a better place you can get one than Friendly Chevy!! More

Working with Auto Trader Friendly Chevrolet was recommend as a car buyer. My car was evaluated and I was given a fair sell price. I left the car and expected the dealer to send the payoff amount the next day as a car buyer. My car was evaluated and I was given a fair sell price. I left the car and expected the dealer to send the payoff amount the next day to my bank. Five business days later, and only after several calls did the dealership send the money. The check sent was not a cashiers check so my bank had to wait to make sure the Griendky check ckeared Now it is exactly 14 days later and I don't have my money for the car I sold them. I simply feel lied to and ripped off. I cannot recommend this dealership. More

I went to Friendly Chevorlet last summer to possibly trade my big truck in for a smaller truck. I had an 08 1 ton chevy duramax dually, loaded with a 6inch lift/35 inch tires/etc. my truck retail price trade my big truck in for a smaller truck. I had an 08 1 ton chevy duramax dually, loaded with a 6inch lift/35 inch tires/etc. my truck retail price was right at $46,000. It was a very nice truck!! I owed right at $40,000 at the time on the truck. They offered to pay my truck off for me and get me in another used 2008 chevy 1500 texas edition without any balance carrying over to the new truck. The truck i was buying was listed at $26,900 but i talked them down to $25,000 because i was trading in my truck which they really wanted to put on their lot. Everything was fine....... at first. I recently looked up the value of my truck because i was thinking of trading it in because now i need a bigger truck to work out of. The most i can get for my truck right now is $20,000. What has me confused and upset is when i called for payoff on my truck they said i still owed $30,080 after i have already paid a years worth of payments.I have a middle of the road interest rate. If i would have kept my DURAMAX i would actually owe less than what i do now. They somehow changed some numbers on my contract and really gave me the shaft. I do not think that they care about repeat business nor do they care about their customers. I know for a fact that they purposefully edited the numbers on the contract and i am now seeking legal counsel to resolve this issue. My name is Billy Robinson and my number is 903-258-1995 and I am from Jacksonville Texas. If you are planning to buy a vehicle from them and have any questions then feel free to call me, or if you work for the dealership and want to help resolve this issue then call me. In closing, hind sight is always 20/20. I would never had made this deal if all the info was presented up front. Information was intentionally withheld to push this deal through. That is why i would give this dealer zero stars if it was an option....... More

I have purchased several vehicles in my life and this was one of the easiest and most pleasant dealerships to deal with. Chris Snyder the sales manager was very up front with what he could do price wise and one of the easiest and most pleasant dealerships to deal with. Chris Snyder the sales manager was very up front with what he could do price wise and very honest. The sales consultant david did a wonderful job explaining the truck and all its features and showed me a demo to save me some money which i liked the most!! The finance manager was very pleasant although i am difficult to to deal with at times. After i got done with the finance manager i went to see Chris Malone, she explained everything in detail and just topped off a awesome experience. I have already told several people about my experience at Friendly Chevrolet and will continue to do so, i strongly recommend this dealer to anyone looking to purchase a new vehicle!!! More

Friendly Chevrolet is one of the most improperly managed and unprofessional businesses I have ever dealt with. Here is my experience with Friendly. I saw a Chevrolet Avalanche for sale on Ebay. It was a and unprofessional businesses I have ever dealt with. Here is my experience with Friendly. I saw a Chevrolet Avalanche for sale on Ebay. It was a good looking truck for a pretty good price and being that I live in Boston I really wanted a truck from a part of the country where there is no salt on the roads. I asked James, a salesperson, to send me some pictures of the undercarriage just to be sure there was no rust. He was supposed to send me the pictures on Monday before 9 pm and when he didn't send them I called and Heather, a secretary, told me they would be sent the next morning before 10 am which they were. As soon as I received them I called James and told him I wanted the truck. We agreed to a price and went through the process of completing the necessary paperwork. I then received a phone call from Heather telling me that there was another buyer interested in the truck and that I needed to wait to see if I could still buy the truck that I thought I had just closed the deal on. So I sent in my paperwork and deposit assuming that there must be some mistake, after all James already told me I had the truck. I diligently called heather and James for the rest of the day trying to figure out what was going on with my paperwork and what the next thing I needed to do was. The fact that they were ignoring me was my first clue that something wasn't right. After hours of waiting for a call I tried again and finally I got an answer from James. He informed me that the truck he sold me that morning had actually been "sold" the night before to someone who "said" he wanted the truck but had not completed any of the paperwork nor had he made a deposit. There's really very little I could do from Boston but I told a manager, Chris my story and he seemed willing to try to help me find another truck which made me feel better about the dealership. Unfortunately, ignoring customers seems to be a common trend there because Chris who was eager to help is now missing in action. I strongly urge people not to go to this dealership and to anyone who does, stay away from James, Heather and Chris. They are perfectly pleasant and polite but unfortunately incompetent. More

The absolute WORST experience I have ever had! Friendly Chevrolet should be changed to We Dont Care About You Chevrolet. I wasnt at dealer more than ten minutes before the manager told me he couldnt help m Chevrolet should be changed to We Dont Care About You Chevrolet. I wasnt at dealer more than ten minutes before the manager told me he couldnt help me without $5000 down on a $12000 vehicle? Before I could laugh in his face I asked what options and solution they had to sell this truck and he said NONE, Sorry we cant help you. I am appalled by the lack of effort and service they provide. The shocker is I went up the road to a competitor and was approved for a BRAND NEW $24000 car with no hassle or down payment, they were glad to accept my trade in. Being that I work in the auto industry I will promise to never let anyone I encounter buy a vehicle from Friendly Chevrolet! More

I came in wanting a truck, not really knowing if I would qualify for one. I met salesman Bryan Chaney and we went right into business. Before I got all excited about a new truck, Bryan made sure I would get qualify for one. I met salesman Bryan Chaney and we went right into business. Before I got all excited about a new truck, Bryan made sure I would get approved. After I was approved, then we went and found the truck I wanted. I test drove it and right away I knew this was the one I wanted. Bryan was very friendly, easy to work with and very honest. I told him exactly what my conditions were and he made every attempt to accommodate them. He has very good customer service, to the point were he went to a near by convenient store to pick me up a COKE because the machine at the dealer was out of regular coke. He walked me through the entire process and made sure my wife and I were comfortable. He even gave my daughter some candy which just made things better. I would like to thank Bryan and Friendly Chevrolet for the opportunity they gave me of doing business with them. Mike from finance, thank you also, he was very nice and courteous. He explained the finance processes and made sure I was happy. Overall, this was a great experience and I will definitely buy my next car here. More

The first salesman I dealt with was new and seemed a little unsure of what he was doing. However, upon my next visit I informed another salesman of my concerns and he quickly reassured me taking care of little unsure of what he was doing. However, upon my next visit I informed another salesman of my concerns and he quickly reassured me taking care of everything he promised. I did not spend a long time at the dealership and the salesman was always straight with me. More

Just a quick note to say, "Thank you" to Kenneth McKenzie Just a quick note to say, "Thank you" to Kenneth McKenzie for assisting me in the purchase of my car. You demonstrated professionalism, great cus Just a quick note to say, "Thank you" to Kenneth McKenzie for assisting me in the purchase of my car. You demonstrated professionalism, great customer service and most all you greeted and treated with the utmost respect. You listened to my needs and found the perfect car for me. I will certainly refer you to my family and friends. Again, Thank you! More

Working with Bryan CHaney was great. I would buy from Friendly again in the future. I wish all dealerships would let their sales staff negotiate deals without having to run back and forth to someone the Friendly again in the future. I wish all dealerships would let their sales staff negotiate deals without having to run back and forth to someone the customer never sees. Ridiculous method that all dealerships have apparently adopted. Bryan was great to work with though and I recommend anyone shopping at Friendly to request him. Very courteous and profesisonal. More