Friendly Chevrolet

Just want to share the experience I’ve had so far with the body shop department since it’s been an awful experience. So I dropped of my truck to get a repair done on a damage to the tailgate I dropped it the body shop department since it’s been an awful experience. So I dropped of my truck to get a repair done on a damage to the tailgate I dropped it off Tuesday 6/1/21 giving them my claim number and info they needed and was told they’ll take it from there called the next day or two since I haven’t received an update and was to they were waiting on the insurance to go out and look at the truck, then Friday 6/4/21 talked to Doug and let him know I didn’t have a rental so wanted to see if they can have it ready Farley quick because it was hard to get to work etc and he said they were still waiting on the insurance but if the insurance approved and issued payment that day he would have it ready mid week to end of the week so I went ahead and called my insurance and hurried them up to get this process going and insurance called me back within an hour saying payment was issued so now it was on the shop. So days went by and I finally called Wednesday to see what the update and Doug said it was in paint so that sounded good next day Thursday 6/10/21 called him again to see the update and once again he told me it was in paint that he was going to go check and would give me a call back shortly never called me back so I called a couple of times and no answer so I waited until the next day Friday 6/11/21 called in the morning and once again no answer so left a voice message for a call back and nothing so finally called and asked to speak to a manager to see if someone would answer and all of a sudden there was Doug somehow answered so I tell him hey I was waiting for a call all day yesterday and calling today and nothing so he answers me with an attitude “well it’s not done what do you want me to tell you it’s in paint right now” so I ask if it’s been in paint for over 3 days and says he can’t rush and he starts telling me that I’m putting the pressure on them just because I don’t have a rental and he said it like about 3 times like he was throwing it in my face and I mentioned to him it’s not that why would you tell a customer let me go check I’ll call you back and leave them hanging so giving me attitude he says you want your truck I’ll just take off the tailgate and have you come pickup your truck we will work on the tailgate without the truck so why would I have waited 2 weeks for me to take the truck without a tailgate he could’ve just said that from the beginning so I ask him well at least can you tell me when can you have the truck done and answers me with a “ I don’t know!” So how is that a guy with all the “experience” and in charge cannot tell how long it would take to complete a repair. I’ve yet to have the truck ready and already regret taking it there such a bad customer service as if I’m getting a free service never again taking my vehicles there for sure !!!! More

Without a doubt the worst Chevrolet dealership in the entire United States. And I have dealt with and bought many gm vehicles. But not anymore after the experience I had with so called friendly Chevrolet entire United States. And I have dealt with and bought many gm vehicles. But not anymore after the experience I had with so called friendly Chevrolet. Corporate gm needs to seriously consider a total revamp of how they treat people at this dealership. More

WORST REPAIRS DO NOT TAKE YOUR VECHICLE FOR BODY WORK HERE THEY WILL NOT REPAIR IT CORRECTLY. I have had to take my truck several times back and forth they say it is fixed and it is not. HERE THEY WILL NOT REPAIR IT CORRECTLY. I have had to take my truck several times back and forth they say it is fixed and it is not. More

Very professional and great service. Caleb and John go out of their way to make sure the work is done properly. My vehicle has always been done in time frame suitable to me. out of their way to make sure the work is done properly. My vehicle has always been done in time frame suitable to me. More

I used this dealer for a parts install and regret it. They have horrible communication and poor customer service. I waited a week for my vehicle and had to call back repeatedly just to get an answer. They have horrible communication and poor customer service. I waited a week for my vehicle and had to call back repeatedly just to get an answer. More

Well let’s start with the current sale is not really a Well let’s start with the current sale is not really a sale after the extras are added. The only way to get the 6 months of free payments is one you Well let’s start with the current sale is not really a sale after the extras are added. The only way to get the 6 months of free payments is one you have to finance through their lender and/or pay the full price. Today was My second time at the dealership. Let’s talk about the 3 different Salesmen I have communicated with. Emmanuel did not seem interested. Brett was nice but basically said They had no more Equinoxes to sale the ones they had were out as loaners, etc.. Zach was the most helpful Salesman but he also told Me over the phone that the loners they had out they could be sold and they would jus put the customer in another car, so that’s what made me come to this second visit. Just like the first visit I get there and they have no more cars, but I show Zach that per online it says You do. Well apparently those are ones that have lil physical damage to the the rear of 1 and front damage on one. Now he said I could purchase one of those, because they would be fixed, but the price would stay the same because technically it’s still a new car. I was even willing to take a supposedly new suv that I’m aware that a customer damaged and pay full price as if it’s a new car. But I jus got tired of waiting and left and I somehow feel that was the intent. I have My own financing through a reputable bank(check in hand) so that alone disqualify you from the 6 month of free payments, the sale price is not dropped by 10000 or so $$$ because so much is added to back into the sale price..This had been an experience to say the least.. More

WORST DEALERSHIP!!! Do not waste your time or money here. They do not care about their customers. Spend 60k here on a new truck and already having issues and now supposedly it not under warranty when it’s be They do not care about their customers. Spend 60k here on a new truck and already having issues and now supposedly it not under warranty when it’s berly been one year that we got it. Truck has been there not touched for 2 weeks and the parts needed haven’t even been ordered. And the service advisor Cinthia is so rude. No help at all. Pls think twice before going here and giving them your money and time!!! Always giving us the run around he said she said .. and calling my husband and a I liars! More

Wasn't very helpful although website says 10k off equinox and make your payments 4. Six months was told I needed to make my payments for six months because I am 10k upside down on vehicle...also applied for and make your payments 4. Six months was told I needed to make my payments for six months because I am 10k upside down on vehicle...also applied for a job and employees said six figures and you while I was sitting there waiting for sales girl... More

My car was rear ended on Friday. I took it into the Friendly Chevy and Doug N was the absolute best! He was very professional and answered all of my questions. He even gave me a snoopy mask! Hands down Friendly Chevy and Doug N was the absolute best! He was very professional and answered all of my questions. He even gave me a snoopy mask! Hands down best dealership to go to! More

We originally went to Sewell as we loved their service and wanted a Yukon Denali. The Chevrolet Tahoe was better rated and better priced so we decided to check out Friendly. Despite being packed, we rec and wanted a Yukon Denali. The Chevrolet Tahoe was better rated and better priced so we decided to check out Friendly. Despite being packed, we received prompt service, had a test drive and negotiated a great price! The car has been a pleasure and Friendly has as well. There was an issue with tires and they did everything to rectify the situation quickly. I would recommend the great folks at Friendly to anyone! More