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Friendly Chevrolet
Dallas, TX
304 Reviews
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Showing 304 reviews
July 26, 2020
POOR SERVICE. POOR QUALITY REPAIRS. I had insurance pay this dealership thousands upon thousands of dollars to do repairs on my SUV after an accident. Firstly, this dealership was 2-3 ti I had insurance pay this dealership thousands upon thousands of dollars to do repairs on my SUV after an accident. Firstly, this dealership was 2-3 times more expensive than any other shop in town, so I had to really fight insurance to cover the high cost of repairs. But that's not even why I am giving them a poor rating. If you are going to charge a high price, fine, people are willing to pay for quality and good service. That is why you go to a dealership vs another shop. We received neither. POOR SERVICE. POOR QUALITY. Shortly after repairs, it became clear a piece they installed under the front grill was either faulty at manufacturing, had been broken upon installation, or there was accident damaged that was missed. Any of these options are 100% the responsibility of the dealership, and 100% covered under manufacturer's warranty. Again, this is the only reason anyone even pays dealership prices. However, when we went back to have the piece looked at, they wouldn't even inspect their own work without trying to charge us hundreds of dollars. The manager himself refused to take responsibility and said even if damage was found WE WOULD HAVE TO PAY TO REPLACE THEIR OWN FUALTY WORK. When we tried to escalate to the dealership manager, after waiting for hours already, she was completely dismissive and pawned us off back to her service manager who we had already made clear treated us very rudely and dismissively, and who she knew wasn't even in the building. They tried to claim we had been in another accident in the short time since they repaired our car for accident damage, even though the outside of the car was pristine as everything had literally just been replaced by them. Very clear Friendly Chevrolet DOES NOT CARE. If you are thinking of giving these people $40K+ worth of business like we have, think again! You are better off elsewhere, management here does not stand by quality or service. More
by JorgeB
Employees Worked With
Brent Pound - Collision Center Director
July 23, 2020
Friendly Chevrolet had the very truck I was looking for which I'm picky hard headed and stubborn but they worked with me until we worked out a deal and then made it happen thank yall which I'm picky hard headed and stubborn but they worked with me until we worked out a deal and then made it happen thank yall More
by Bitchin 6.2
Employees Worked With
Johnny Levi Jimmy scales Sam Caballero
July 19, 2020
Sergio was awesome! He helped me find the exact car I was looking for and even when I left and came back he was still happy to help sell me the car of my dreams!! looking for and even when I left and came back he was still happy to help sell me the car of my dreams!! More
by Yukifall
Employees Worked With
Sergio, Jimmy
July 10, 2020
My experience at Friendly Chevrolet was great. Thank You Johnny Levy for being patient and explaining everything to me. Great Service. Highly recommended. See Johnny Levy. Johnny Levy for being patient and explaining everything to me. Great Service. Highly recommended. See Johnny Levy. More
by johnnyb6228
Employees Worked With
Johnny Levy
July 02, 2020
Worst customer service the guy was being rude saying he was gonna call the cops if I told the manger anything about my car being damage there 6/15/20 this never happened to me in my life and like that’s n was gonna call the cops if I told the manger anything about my car being damage there 6/15/20 this never happened to me in my life and like that’s not right am a paying customer and I was nice And kind to them he had no right for to threatened me saying he was going call the cops More
by Chevy boys
Employees Worked With
Doug,
June 01, 2020
Fantastic experience from this dealership. Very glad I chose to visit this dealership. Price and service was on point. Ready for my first service experience coming soon chose to visit this dealership. Price and service was on point. Ready for my first service experience coming soon More
by chad13balfour
Employees Worked With
Jazmin
May 27, 2020
I had great customer service by Jazmin Galicia. I originally contacted her by phone , told her what I was looking for and she surpassed my expectations from day one when I showed up. On day 2 I had a originally contacted her by phone , told her what I was looking for and she surpassed my expectations from day one when I showed up. On day 2 I had a new truck! I expected a long drawn out hassle like most car buying experiences can be but she made the whole truck buying experience easy and enjoyable. I would recommend anyone to buy at Friendly Chevrolet! Thank you Jaz! Great people skills! More
by oclou17
Employees Worked With
Jazmin Galicia
May 26, 2020
My car was recently totaled and I was in a rush to find the right car. Jazmin and the rest of the team at Friendly truly lived up to their name. Jazmin showed me each car I asked about some actually severa the right car. Jazmin and the rest of the team at Friendly truly lived up to their name. Jazmin showed me each car I asked about some actually several times over. She never made me feel rushed or pressured simply laid out all my options and let me make my decision. Jazmin was friendly and professional and made sure we were introduced to each department at the dealership. She followed us through each step of the process and made sure we were satisfied down to the very last detail. There were never any surprises because she made sure we had a clear understanding of each step and the final price with all the extras. Nothing was hidden or unclear which made the final offer process clear and easy. The service on top of the concierge plus package offered have made me a lifetime Friendly customer. More
by Clint.tiffany
Employees Worked With
Jazmin
May 26, 2020
First vehicle My husband and I had the easiest/best time finding our dream first vehicle all thanks to Friendly Chevrolet. The name Friendly was given to this deale My husband and I had the easiest/best time finding our dream first vehicle all thanks to Friendly Chevrolet. The name Friendly was given to this dealership for a reason! On top of everyone we talked to being friendly, helpful, and personable, the prices of the vehicles were great as well! We would definitely recommend Friendly Chevrolet to anyone. More
by Pals
Employees Worked With
Lakeia, Mark
May 24, 2020
wonderful Jasmin the sales girl lead me through a typically tiering experience gracefully and was very helpful in my decision making thank you Jasmin and the s Jasmin the sales girl lead me through a typically tiering experience gracefully and was very helpful in my decision making thank you Jasmin and the sales staff More
by lesfishsome
Employees Worked With
Jasmin
