Friendly Chevrolet

I recently contacted Friendly Chevrolet via email to inquire about a specific used car. Kiowa, one of their salesmen, assured me that the car was available and even scheduled a test drive appointment. H inquire about a specific used car. Kiowa, one of their salesmen, assured me that the car was available and even scheduled a test drive appointment. However, upon arriving at the dealership, I was informed that the car was out for cleaning and not accessible. When I questioned Kiowa about why he hadn’t verified the car’s availability beforehand, he responded that he didn’t expect me to show up. Unfortunately, this miscommunication resulted in wasting over an hour of my time. It’s incredibly frustrating that Kiowa couldn’t be bothered to take a few minutes and confirm if the car was available. Friendly Chevrolet needs to improve their communication and ensure accurate information is provided to customers before scheduling appointments. More

Dealership and Dalles were excellent to work with. Explained each step thoroughly. We've bought from them in the past and anticipate future business dealings. Explained each step thoroughly. We've bought from them in the past and anticipate future business dealings. More

UPDATE: Was contacted by service director and apologized for the lack of communication. He did a great job of making it right. Will consider brining back car to dealer. Brought in car for service in for the lack of communication. He did a great job of making it right. Will consider brining back car to dealer. Brought in car for service in early November. My truck needed to have the rear oil housing seal replaced. All fine and dandy. This 7 hour shop time repair took 6 days, which I would have been ok with if my service coordinator would have called to let me know or returned calls in a timely manner. Since I had brought it in for an oil change as well, they said they would not charge me for the oil change, since with the repair they needed to replace the oil anyway. Low and behold when I was charged they included the oil change as well on top of the quoted repair for the oil housing. I am ok with issues going on with mechanics being sick or other issues popping up. I just didn’t appreciate the radio silence. I have enjoyed taking my car here in the past and purchasing three cars from here. I will not be going back or purchasing another car from Friendly. More

Salesman was very pleasant to work with. Got a very good price on my trade-in. Very transparent and pleasant process. Got a very good price on my trade-in. Very transparent and pleasant process. More

Made an appointment to get recall work done. Dropped the vehicle off on a Monday and got a call Tuesday morning saying they don’t have parts and have no eta on them. Why make an appointment wit Dropped the vehicle off on a Monday and got a call Tuesday morning saying they don’t have parts and have no eta on them. Why make an appointment with no available parts? A complete waste of my time. Service writer wouldn’t answer why he didn’t check if parts were available said I was rude and walked away. If I could give you zero stars I would More

This dealership was amazing to work with from start to finish. The cars on their lot were all of good quality and a step above the rest. The Salespeople, financing people and service people were fantastic finish. The cars on their lot were all of good quality and a step above the rest. The Salespeople, financing people and service people were fantastic. More

Salesman was very nice to work with my only concern is how long the paperwork takes how long the paperwork takes More

Worked with Daniel in the service department to get my 2021 traverse fixed. I was in the middle of a difficult situation and was very pleased with Daniel's work. GM took good care of my in part thanks to 2021 traverse fixed. I was in the middle of a difficult situation and was very pleased with Daniel's work. GM took good care of my in part thanks to Daniel's hard work. More

I called Freindly Chev to see if the car was still available, they said it was, I drove over a hour to get there and when I got there, they said it was sold, I kept seeing the car on all the websites available, they said it was, I drove over a hour to get there and when I got there, they said it was sold, I kept seeing the car on all the websites that whole week, so on Friday I texted the salesman that the car was still on their website and asked if it was available again, he said he would check, 2 + hrs later he finally said it was available, I drove back up there and bought it! If I wouldn’t have texted him I would have lost the car! More