Friendly Chevrolet

I had the best service from Matt Klisen and his crew. They had everything done and ready for me. The have great customer care. I love my new car They had everything done and ready for me. The have great customer care. I love my new car More

New Truck Purchase from Charlie Koppy I am a repeat customer of Friendly. I purchased a 2019 Silverado LD from Charlie Koppy. I feel as though I am a valued customer because of the way I I am a repeat customer of Friendly. I purchased a 2019 Silverado LD from Charlie Koppy. I feel as though I am a valued customer because of the way I am treated and respected. Charlie worked with me as if I was a close friend. He laid out the deal and applied no pressure to close the deal. He wanted to make sure the vehicle was right for me and it was what I wanted. This is the 4th vehicle I have bought from Friendly because of Charlie. More

BEST DEALERSHIP IN MINNESOTA !!!! Dion Kennedy and Friendly Chevrolet of Fridley are the BEST. GREAT people, pleasant sales area and shop with experts in all areas. My wife and I tr Dion Kennedy and Friendly Chevrolet of Fridley are the BEST. GREAT people, pleasant sales area and shop with experts in all areas. My wife and I truly had a great buying experience and training about our new Equinox. IT WAS FUN and PRICED just right. More

Tony Brama sold me a new 2019 2500HD Silverado. It was a very pleasant and fun experience. He show me all the features of the truck. Answered all my questions. I will recommend him to family and friends if very pleasant and fun experience. He show me all the features of the truck. Answered all my questions. I will recommend him to family and friends if there looking for new Chevy's. Thanks Tony More

Terrible customer service post-purchase My wife and I purchased a 2007 Dodge Dakota from Friendly Chevrolet, and traded in a vehicle. I had an estimate of the payoff amount for the loan on My wife and I purchased a 2007 Dodge Dakota from Friendly Chevrolet, and traded in a vehicle. I had an estimate of the payoff amount for the loan on the vehicle we were trading in, but I did not have the exact amount when we completed the purchase. During the purchasing process we were assured multiple times that Friendly Chevrolet would contact the lender for the vehicle we were trading in, and our monthly payment amount would go up or down slightly depending on whether the actual payoff amount was higher or lower than my estimate. To this, my wife and I agreed, as we are both very busy people (at the time of purchase, I was working 70+ hours per week) and this would save us the time and hassle of contacting the bank and looking that info up. Therefore, we signed on the multiple dotted lines to purchase the vehicle. About a month later we started receiving delinquency notices regarding the loan on the vehicle we traded in. We contacted Friendly Chevrolet about this, since they were supposed to pay off the loan. We spoke with Brent and Mike in the finance department, and the conversations did not go very well. My wife spoke with them first and was able to get nowhere regarding our issue, and at one point in the conversation she was very flippantly told: “I don’t know why you are upset, you are going to pay the difference no matter what.” As you can imagine, this comment and the flippant derisive manner it was delivered did not help resolve the situation. I later that day had a relatively long conversation I believe with Mike, and the conversation consisted of him telling me that I was wrong, that Friendly Chevrolet would not do that. I was told this multiple times. When I informed the person I spoke with that I was told Friendly would verify the payoff amount on the trade in, his reply was: “You wouldn’t have been told that, we don’t do that.” I told him I was told that multiple times, the reply again was: “We don’t do that.” I then replied, “Well, whether you do or don’t do that, I was assured multiple times that you would do that. Therefore, I had a very reasonable expectation that Friendly Chevrolet WOULD do that.” I was able to get him to say he would look into the matter and get back to me on Monday. I spoke with him on a Saturday afternoon. I ended the conversation by observing that I was looking forward to hearing from him on Monday afternoon regarding how the situation was going to be resolved. Neither my wife nor I received a phone call on Monday, nor any subsequent phone calls from Friendly Chevrolet since we called in with this financing issue. I personally left at least 3 voicemail messages and called in at least 10 additional times without leaving a voicemail. By that point, no matter my own stubbornness, it was pretty apparent that Friendly Chevrolet was not going to return or even answer my phone calls. All in all, pretty terrible customer service. More

Excellent experience Overall great customer service. Everything was explained very well. Iraj Ezati took the time to go over everything I needed to operate my new truck Overall great customer service. Everything was explained very well. Iraj Ezati took the time to go over everything I needed to operate my new truck. He did an excellent job and it was well appreciated. More

Ripped off on repairs and stolen property from truck I brought my truck into friendly for a misfire in the 4th cylinder. I understood that this would be a spendy repair but I trusted them. They charged m I brought my truck into friendly for a misfire in the 4th cylinder. I understood that this would be a spendy repair but I trusted them. They charged me $3,000 and my truck had the same issue in 1 day. When I called and brought it back we argued for weeks over the fact they didn’t fix anything. They finally admit fault and make the necessary repairs and charge me for parts only. Then when I go to pick up my truck my door is unlocked no signs of breaking in and my aftermarket pioneer deck is completely gone. I ask my service advisor NICK, who immediately blamed me the customer who trusted my truck in their possession. It was professionally removed with nothing broken and nothing else stolen, which included a fuzz buster and a bunch of Oakley’s other countless high dollar items. Bottom line friendly Fridley isn’t friendly at all don’t bring service to these guys they’re money hungry not customer service driven. More

Needed a new vehicle after my car was totalled by hail damag After my car was damaged by hail a couple weeks ago, I was in need of a new vehicle. I had purchased my 2011 Malibu at Friendly Chevrolet a few years After my car was damaged by hail a couple weeks ago, I was in need of a new vehicle. I had purchased my 2011 Malibu at Friendly Chevrolet a few years ago so I went there again to look at a used Equinox. After looking over a number of their 2016 & 2017 Equinox's I narrowed my decision down to 2. Their salesperson Charlie Koppy came over & struck up a conversation. His first question was if I needed more time to look things over or if I had any questions. He was very professional & did not put any pressure on me. We took the 2016 for a test drive & Charlie answered all my questions from pricing to warranty to technical questions. More

Unsatisfactory I am completely disappointed in your diagnosis with my car. If I’m am paying for a diagnostic and I come back home to my mechanic after you guys had d I am completely disappointed in your diagnosis with my car. If I’m am paying for a diagnostic and I come back home to my mechanic after you guys had done work, there is no way I should have not known that the car I just bought has no air filter, tire pressure was at 60 pounds, oil is dirty and I barely have any. I was never giving any update on the services I need to repair or how long the life of the main services on the vehicle would last. If I was still being serviced at Lupient Kia and I spent a thousand dollars my first visit, I would know my tire life, all of my fluids would have been drained and refilled, I would know my tire life, battery life, and I would definitely know that there was no air filter in my car. I guess because my car is over 100,000 miles it’s not treated with the proper care at you guys’ facility. More

Awesome customer service and easy to deal with I had never dealt with an out of state car dealer before no one in my area could find me the truck I wanted, so I had seen Friendly had one in Minneso I had never dealt with an out of state car dealer before no one in my area could find me the truck I wanted, so I had seen Friendly had one in Minnesota called them up and they already had it sold, but Chris had found me one in North Dakota and had it there in a week . He went way out of his way to find this one it being one of the last 2019 's around. Everyone I had dealt with was very friendly from sales to financing , and they gave me a decent price for my trade in. Next time I'm in the market for a new vehicle I will definitely call Chris Cummings first. Thanks, Joe Taylor More