Friendly Dodge Chrysler Jeep RAM

They worked hard to find me the perfect truck. Thank you for your hard work Thank you for your hard work More

Seems a lemon was sold. Vehicle has been in their shop nearly more than the time it has been owned. Getting the run around. Sometimes lemons happen; do right by the customer Vehicle has been in their shop nearly more than the time it has been owned. Getting the run around. Sometimes lemons happen; do right by the customer and honor your values --make it right since the issues haven't been able to be fixed. Less by CHRISTINERENEENAYLOR Review created on DealerRater.com This review is in regard to my car: 2020 Ford Explorer XLT which was purchased at Penn Yan Friendly Ford I bought the car the end of May of 2026. 2 weeks later I had it taken to Geneva service department. Whining noise in motor and tire sensor. Had my car for 2 weeks, “Yep there’s a noise. It looks like the transmission. Bring it back so we can diagnose it further.” Didn’t fix the tire sensor because they didn’t see anything wrong even though the light was on. Took it back to Geneva the following week, 2 weeks later never heard anything about my car, called the service department “ I will find out what is going on and call you right back.” No one called right back. I called the service department, “Yep it’s your transmission (37,000 miles). Now we have to see if the warranty covers the transmission.” The warranty covered them taking out the sh**tty transmission, repairing what was wrong and putting that sh**tty transmission back in my car!!! But at least they fixed the tire sensor. Called the next day “Hey it’s worse. Feels like someone is bump drafting my a**!!” Bring it back. Took it back again the next day. Response “There’s nothing wrong. The car needs to learn how to redrive itself.” I’ve got a dumb car cause It’s still doing it. 2 weeks later took it back to Geneva due to another tire sensor going bad. Had my front yellow lights stay on after I shut off the car even though the button was on auto. I had to start the car, turn the knob for the lights, put the dial back to automatic, turn the car off and the lights finally went out. Monitor didn’t work one day because of the temperature even though my windows were cracked (75degrees). I had to turn on the AC to cool it down and the Connect to Ford on the monitor came on. But wait there’s more…….park my car and it shows that I have my brakes on. Lights up Brake in red on the dashboard!!!!! Informed my concerns that THIS car is a lemon and would like to trade it for another Ford Explorer for the same amount that I am financing this one for. The solution: Yes we can help you out by putting you in another Ford Explorer but you will be financing $42,000 and your payments will increase over $100.00!!! Can I get a Ford Explorer that I can enjoy driving other than to the service shop???? I love the size and comfort of this Ford Explorer. I believe I happened to purchase the one lemon from the Friendly Ford Dealership in Penn Yan. I do believe from this experience that the dealership is worrying more about lining their pockets instead of worrying about the consumers that are keeping them in business!!!! My next step may include looking into the Lemon Law and contacting a lawyer since I am getting no help whatsoever other than a higher payment and loan. Sincerely: Stacey L. Walters More

Working with Dave was a very good experience. He was not pushy and answered all my questions. Highly recommend any one in need of a vehicle to Friendly's in Penn Yan. He was not pushy and answered all my questions. Highly recommend any one in need of a vehicle to Friendly's in Penn Yan. More

I've purchased at least 10 vehicles over the years and aways had an outstanding experience. Recently traded.2 vehicles in and received afair price. The finance department worked out the most affordable ro aways had an outstanding experience. Recently traded.2 vehicles in and received afair price. The finance department worked out the most affordable route to assist me in driving away with 2 great replacement vehicles. Dave Dunn has always been my salesman and never disappoints. He finds what I want and is prompt to respond. The staff is always accommodating and Bryan Ryan always has a firm handshake and good words. Sarah Lawrence from admin was especially helpful answering questions I had. Once again a great transaction and satisfied results. More

We worked with Dave Dunn and everything was great! The whole process was seamless and no pressure. Will definitely make a drive again (2hrs) to work with great people. Thanks Dave! The whole process was seamless and no pressure. Will definitely make a drive again (2hrs) to work with great people. Thanks Dave! More

Rodney Cole has been an absolute asset to us for many years and he gave us a great deal today years and he gave us a great deal today More

Rodney Cole was a pleasure to work with. Great dealership to buy a vehicle. Will be back again. Great dealership to buy a vehicle. Will be back again. More

Everyone was friendly and very helpful and helped with my current vehicle and the new vehicle current vehicle and the new vehicle More

Very excellent customer service and ended up with the proper vehicle for our family and budget proper vehicle for our family and budget More

Friendly sales staff. Jason Roy in particular facilitated our sale with quick streamline service we were looking for. Jason Roy in particular facilitated our sale with quick streamline service we were looking for. More