I purchased my vehicle here 6 months ago, 2017 Ford Fusion.
I had an issue with Debris in the road, the impact was the scratching of a very expensive rim. Bottom line, Friendly had me drop off the car, anticipating this would be an expenditure. To my surprise upon pick up I was greeted by management and told they had taken care of this. NO CHARGE.
Service well my first oil change, was greeted by a team that got me in and off to work in minutes. They texted me soon thereafter with a contact, to assure me they were on point. Work completed, and same friendly team saw me off. Went out of their way to ask about any questions or concerns all the way.