I dropped my car off for a schedule Quick Lane service, my first for the new car. My salesman, Bill, was so awesome, he offered to drop me off at my nail appointment down the block at Velarde Salon rather than let me walk down. The car was as clean as when I dropped it off and it was waiting for me out front when I arrived. The service tickets are clear and easy to read, you know what was done and what is recommended as applicable.
Friendly Ford is just that, friendly. Not only is the sales process pain free, but their service team is absolutely amazing. They really are advocates for the customer, I always feel they are engaged and knowledgeable. I have bought many cars thru Friendly and will continue as long as they provide such a great experience.