I have been taking my 2005 Ford SEL to Friendly Ford in Roselle, Illinois for all my service needs since purchasing it in June of 2005.
The service team at Friendly has kept my "500" in top condition. They are very professional, bringing potential problems to my attention for correction.
They truly are all "Friendly" as well.
Brought my vehicle in for the "Works Package" and "injector cleaning". Service was performed in a timely manner (as always). Had a conversation with Dan Miciunas regarding future service. Another good experience!
We’ve been doing business with Friendly Ford over 24 years, matter of fact I owned a Spyder Eclipse Convertible & used to Service with Steve. John the new Service Mngr is truly a Wonderful Man, he advised that it was time to get Coolant system flushed & sent my Mother & I to lunch. ( much appreciated)
Matt, who I’ve known 6 years took the time to sit & talk with me for a bit, he is wonderful too. All in All Service was Excellent.
I had called in for a recall appointment and was quickly assigned a time and day to bring my car in. Those i spoke with were pleasant to deal with and i was taken care of within minutes. Very friendly and courteous staff.
I have been having issues with my airbag light coming on and staying on sporadically part way through my drive. I had taken it in to a different Ford dealer for service but they were unable to diagnose or fix the issue. I decided to give Friendly Ford a try to see if they could finally address this and I am so glad that I did! They were not only able to figure out where the issue was coming from but had the part ordered and in house within a matter of days. I worked with JR in there service department and he was absolutely fantastic! Not only was he super friendly but was confident that they would get to the bottom of everything and he hands down, held up to what he said. I didn't purchase my car from them but I can assure you that I will make sure this is my dealer/service center of choice moving forward with everything pertaining to my car!
"Great service! Eric was a pleasure to work with! "
- PJ Roselle
Best service experience I've had from other Ford dealerships. Would definitely bring my car back here for service. Eric & his team accessed the issues in a timely manner & got my car back to me on time for the Holiday weekend!